Novi hoteles

Ventajas: In room fully stocked kitchen was awesome. Breakfast was awesome

Desventajas: Very minor, but couch was pretty worn and old.

Ventajas: Clean rooms

Desventajas: Explanation of how to use the outdoor area would have been great.

Ventajas: everything - stuff were great and everything exceeded expectations.

Desventajas: Nothing

Ventajas: Nice high standard. Everything was fine. We didn't eat breakfast.

Desventajas: The location is a bit odd, in a hospital complex.

Ventajas: The warm atmosphere

Desventajas: I was never told there was a non refundable $75 pet fee on top of room charge. Would have been nice to know. We probably wouldn’t have stayed here. But since room was paid in advance I would have lost more money if decided to go somewhere without a pet fee.

Ventajas: I love everything about Staybridge Suites. The staff is incredible, the facilities are most excellent, and the bed is the best I've slept on besides my bed at home. If you can't be at home, you should be here.

Ventajas: Greeted with professionalism and courtesy. The room was immaculate and suited us for our 2 night stay . Based on value and expectations is was a superb stay. Thank you.

Ventajas: Customer service was excellent and always available

Ventajas: Great location, clean room, great breakfast, friendly staff, pet friendly.

Desventajas: Nothing. It was exceptional!!

Ventajas: Cleanliness and staff friendliness

Desventajas: No

Ventajas: Room were exceptionally clean! Bed & pillow comfy! Great breakfast.

Ventajas: Personal amable, la habitación estaba muy limpia. Un montón de enchufes eléctricos y usb!!!

Desventajas: Sólo una cosa: las toallas olían a lejía... Un signo de limpieza?

Ventajas: Good location spacious clean room . Great staff!!!!!

Desventajas: The toilet was so low we dreaded using it . Terrible almost sitting in the floor ... won’t stay again because of this . Breakfast area seating awful crammed along the walls hi stools hard to get in and out of .

Ventajas: Very nice hotel. Comfortable rooms and very clean.Staff was very helpful and friendly.

Ventajas: Good location with a wonderful staff.

Desventajas: None

Ventajas: Clean and up to date

Desventajas: Beds were not comfortable

Ventajas: This hotel was super clean and modern. The staff was lovely and accommodating. The coffee was so good and hotel coffee is never good :) The breakfast had many choices and the staff for the food was also wonderful. Highly recommended.

Ventajas: Breakfast is very good, all staff is very friendly and helpful. Great place to stay.

Ventajas: The desk staff was very friendly & accommodating. We asked for a trash bag & she came up to get the trash & offered to vaccum for us. Otherwise the room was clean when we checked in. Breakfast was wonderful.

Desventajas: Housekeeping did not take our trash or vaccum

Ventajas: Nice location very quiet

Desventajas: To many kids hot pool was filthy

Ventajas: Easy check-in and room was nice..

Desventajas: No, nice stay..

Ventajas: Bed, clean, front desk staff

Desventajas: Breakfast was cold. Eggs watery

Ventajas: Great place to stay! Been there several times and never disappointed. Highly recommend.

Ventajas: The Hotel was Excellent. Th staff was friendly and accommodating. We had a bit of confusion upon checking but they were extremely helpful and patient with us. Also, the morning breakfast was the best ever! We would for sure stay there again!

Desventajas: Cannot complain about anything! All was wonderful!

Desventajas: When i booked the hotel it said free breakfast. When we went down for breakfast the next morning they told us no free breakfast. Felt deceived!

Ventajas: Good location close to some nice dining-- in a secluded location next to the event venue

Desventajas: The selection of snack to purchase is small The internet does not work. Had to use my phone hot spot. if you dont have this option on your phone dont stay here. They serve breakfast but finding a clean plate is tough. staff told me it was stains- What?

Ventajas: Amazing trip wonderful staff

Ventajas: The staff was amazing! Everyone was so friendly and helpful!

Ventajas: Loved the bathroom and how clean everything was. Staff was great! Nicest hotel I have ever stayed in

Desventajas: The view, but that's definitely not your fault.

Ventajas: Breakfast was great, room very nice, clean and quiet

Desventajas: pillows too hard

Ventajas: I stay at this location often and I liked the fact that the manager handled my complaint to the best of his ability. Great job Brandon.

Desventajas: I did not feel safe at this property due to the fact that it's connected to the Suburban Collection Showplace that uses a third party parking staff that threatened to call the Novi police on me because of a parking dispute. My agreement to stay at the Hyatt does not include me being screamed at and harassed by parking lot attendants nor do I have to comply with their demands. I am terrified of the police in a day when African Americans are gunned down because police were called to intervene while using poor judgment and bias. Over a parking dispute...really? I will never allow anyone to disespect me and for that, I will have to take my dollars and patronize another hotel chain.

Ventajas: Staff was great. Young man saw I was late for breakfast and wanted a waffle and went back and brought it out to me ...he didn't have to do that. Then he pleasantly asked if I wanted anything else.

Desventajas: Better sound proofing. The guy next door had quite a powerful snore. Any one in the hall ways echoed into the rooms.

Ventajas: Food was good room was very nice staff was wonderful

Desventajas: Needed towels in pool, we asked for but didn’t receive. Many Dishes at breakfast still had egg on them, other than that ok

Ventajas: Awesome room awesome stay!!!

Ventajas: The staff was very friendly. Beds were comfortable and plenty of good pillows. Hot water was plentiful.

Ventajas: The rooms were nice.

Desventajas: Didn’t realize it was time to be out of the pool. So instead of the staff saying hey it’s time to get out. They shut lights off on us & stood there holding the door for us to leave. Never spoke a word just stared @ us. Not very professional @ all.

Ventajas: Updated, clean, great location

Ventajas: I travel the US a lot and this hotel is not a boring as all the other places - it is not super fancy but it has an own character. The people working their really enjoy their job and the breakfast was excellent

Desventajas: nothing

Ventajas: The restaurant food was top notch.

Ventajas: The bed was super comfortable and the room was very clean. The breakfast was very good

Ventajas: clean rooms - you don't find that anymore with hotels with common names but different filthy owners.

Desventajas: A wedding party girl 3am running thru the hallway screaming. These rooms are not sound proof. If there is going to be a wedding please provide security so this does not happen because I paid 200.00 to sleep there and if there is a wedding I will not be staying that night.

Ventajas: Everything was great about this hotel.

Ventajas: The customer service was impeccable meeting every need. The on site restaurant was top notch.

Desventajas: Nothing.

Ventajas: Nice except for the lack of understanding about what acceptable noise levels when talking in the hall ways.

Desventajas: The first night was great, then the 2nd night they had a wedding reception and guest stayed in the rooms. From 11pm until 2 am guest returned to the rooms, yelling and carring on. Then at 4 am a shouting match started that went on and on. I opened the door and asked them to quiet down, it made it worst. I rang reception and complained, got told the police where on the way and for the trouble we would get a discount - which didn't happen.

Ventajas: The check in person Male was supreme and helpful beautiful hotel and gtpunds.

Desventajas: The beds were terrible I had two rooms, the king was fine. But the fulls were horrible I have severe lupus, and am taking chemo not easy. The elevators two 1 was broken and as I proceeded to get off my hand was caught in the elevator and bruised it due to the force. Total hazard, I'm surprised with the amount of people there no one was more serious hurt. The hotel was beautiful but, please change the beds and the elevators so someone doesn't get more than a bruised hand. I did mention it to the front desk to the girls and their respond was yeah dont put your hand there. I was disappointed. I spent 800.00 for two rooms for a wedding. My sleep was terrible for the full size mattresses and the bruising of my left hand. Sincerly, Deborah Pattison 219 669 6936 I'm a member also

Ventajas: Food especially was good.

Desventajas: I wish i could have purchased a Sunday local newspaper at the hotel.

Ventajas: Los miembros tienen wifi gratis. A poca distancia en coche del centro de convenciones, restaurantes cerca. El desayuno era sabroso, buena selección de cervezas.

Desventajas: había unos pelos en la ducha. Que me daba asco.

Ventajas: El ambiente era precioso y muy relajante. La habitación me hizo sentir muy bienvenido. El personal era maravilloso y agradable.

Desventajas: La cubitera de hielo estaba llena de basura y pañuelos. Las tapas de las tazas del café habían sido utilizadas anteriormente y había que cambiarlas. Café era suero en polvo. La señora de la limpieza necesita ser consciente de esto! Muchos niños vagando por el hotel! Pero aparte de eso, me encantó el hotel

Ventajas: El hotel estaba muy bien decorado. Estaba muy limpio y el personal era amable y servicial. Está a una corta distancia a pie de restaurantes, cines, bolera, juegos.

Desventajas: No hay problema.

Desventajas: The air conditioner in the room was very LOUD, kept us awake most of the night. Recorded 65dB on a sound level meter. Mentioned it to the front desk person when we checked out.

Ventajas: Very friendly staff, very clean and great location

Desventajas: Breakfast not available in room

Ventajas: Checkin/out was easy. They allowed me a late checkout. Location was Great! The Hotel was also very clean.

Desventajas: Hilton Garden Inn for me in the past have been exceptionally loud. This one was also! People were loud in the hall until well after 10am and slamming doors started promptly at 8am. For the quality of hotel this is disappointing. Also sad there is no hot tub!

Ventajas: Good size rooms

Desventajas: No free breakfast, not that friendly staff

Ventajas: The customer service at first services.

Desventajas: No

Ventajas: Everything else was excellent

Desventajas: The swimming pool was too cold

Ventajas: Clean and comfortable. Awesome staff

Desventajas: Breakfast was expensive

Ventajas: The hotel was better than I expected.

Ventajas: It was an extremely clean place, and the interior design was incredible!

Desventajas: Staff letting us know about bar hours in the hotel or where the gym and pool were when we check in. Kind of had to do some exploring but regardless I really couldn’t complain!

Ventajas: It's always a great stay at Hilton Garden. Never any problems and free breakfast.

Ventajas: It was ok.

Ventajas: Ubicación Amplia

Desventajas: Pequeña piscina Segundo día el desayuno no era muy bueno. Los trabajadores no se repone todos los suministros y comida. Platos y cubiertos de plástico!!

Ventajas: We loved the breakfast and the suite we stayed in was very roomy!

Desventajas: The indoor pool was not heated. It was freezing cold and this is one of the main reasons we chose this hotel so that was disappointing.

Ventajas: Large room

Desventajas: No usb charging outlets Tv did not work Dust in room

Ventajas: Everything in the hotel was perfect.

Ventajas: Great staff

Ventajas: Room sizes were nice. Plenty of space for a family of four with 2 teenagers wanting their privacy, TV etc...

Desventajas: Don't like waking too early. Wish weekday breakfasts were same as weekend hours.

Ventajas: Nice and patience staff, clean rooms, nice breakfast.

Desventajas: Nothing really, wish I had a chance to see all the Inn had to offer, like the outdoor firepit and lounge area.

Ventajas: I liked the space in the room and the fact there was a fridge and kitchen area was lovely

Desventajas: The fact I wasn't made aware of the pet fee was disappointing and a bit of a shock.

Ventajas: The rooms were very nice! There was plenty of room, lots of little amenities that made our stay quite comfortable.

Desventajas: There was only one tiny shampoo and conditioner bottle - for 2 guests. Not that big of a deal all things considered!

Ventajas: If I could give 11 stars I would.

Ventajas: The staff at the location were very friendly. They made me and my family feel at home. Very clean room and a great location.

Desventajas: There was not one single thing I could say I did not like about this location.

Ventajas: the size of the room and the front desk were so friendly

Desventajas: Well for one we had 4 10 year old boys with us for a sleep over in a suite we had to send two of the kids home because two doors down a room smelled like weed it was in the hallways and you could smell it in our room. the parents didn't allow the children to stay because of this and my son was upset it was a sleep over for his birthday we spent almost 400 for this room. the pool water was dirty and cold we complanined about the weed but nothing as done

Ventajas: Checking out!

Desventajas: This property allows pets (dogs) in the guest rooms.. I didn’t spend my hard earned money to come hear dogs barking... if I had known this, I would have selected a different hotel. When I iemntioned this to the clerk at checkout..her response was “it’s on our website that we are pet friendly”! Not..I apologize for your night being unrestful. I was spoken to like a child and told, I should have called the front desk! Really? I didn’t ask for price adjustment or anything of that nature..I simply answered the clerks question of, “how was your stay”!.. also, when we arrived a Friday night, the water was BROWN coming from the tap! Disgusting.. let me just say..there are other quality properties in the same vicinity and I will certainly select one of those before returning to the Residence Inn.

Ventajas: The staff is great and I love the hot tub and their breakfast is what I look forward to each morning. Thank you

Desventajas: Nothing

Ventajas: The beds were nice and the room size.

Desventajas: The pool was nasty the whole time we stayed.

Ventajas: Clean,Friendly and Courteous. THE EMPLOYEE.

Desventajas: I LIKE IT ALL

Ventajas: Location, cleanliness, staff

Desventajas: Nothing

Ventajas: Staff was friendly, breakfast was good, check-in check-out fast. Internet speed was good, TV channels selection very good.

Ventajas: nice and clean love that!

Desventajas: The security deposit over drafted my account it’s way to much ---$ is a lot for room that cost---$ a night

Ventajas: Clean, quiet and location

Desventajas: The breakfast has not healthy options.

Ventajas: Pleasant staff displayed nice personal interest. Very nice hospitality and accommodations. I appreciated the 24 hr hot coffee cookies and fruit. Very good breakfast. Finally found a hotel that had a nice selection of cable channels. Found some good movies to watch.

Desventajas: Terrible pillows way too soft. Later on all four pillows squished down flat. So for that reason very poor night's sleep. Also I think my room was over the washer and dryer so my room and bed periodically vibrated throughout the night for several minutes at a time. I think it was when the washer was on the spin cycle. There was also this constant roaring noise that never stopped. Not sure what that was. Also doors are a bit thin. Could hear alot of traffic in the hallways .

Ventajas: breakfast is good and delicious. The bed is comfortable. The price is good.

Ventajas: A great home away from home

Desventajas: The market is kinda pricey

Ventajas: La ubicación, el desayuno, el estacionamiento incluido.

Desventajas: Nada

Ventajas: The breakfast was pretty good alot of options and location was good close to the mall and shops.

Desventajas: The Afternoon Staff was rude and very short not welcoming at all. Made me kinda want to leave

Ventajas: Todo el personal era muy amable y servicial. Tienen un maravilloso desayuno gratis, caliente y completo. El hotel era fácil de encontrar y en una buena ubicación.

Desventajas: La piscina estaba un poco fría.

Ventajas: El desayuno era fantástico y el personal amable

Desventajas: La piscina era pequeña y fría, no de spa

Ventajas: The room was comfortable and quiet, aside from the ice machine in the hallway! lol Breakfast was better than expected; good variety of choices.

Desventajas: Children in the pool were extremely rude and loud. Their parents did nothing to settle them down. My husband complained to the desk and the girl came and told them to quiet down, but it didn't last. Might I suggest an adults only time from 8:30 or 9:00 to 10:00 to allow adults to enjoy the poo without the children.

Ventajas: Pancake maker for breakfast

Desventajas: No vent in bathroom

Ventajas: Excelente servicio y limpieza

Desventajas: No warm breakfast on Saturday ran out of eggs, omelette and sausage by 8:30am and there was no attempt to replenish. Dead ants on air conditioner were not touched by housecleaning even after five days The vending machines on all 3 floors ran out of water. Did not appear to serviced during my 5day stay

Ventajas: Very clean and comfortable room. Had a problem with the TV and they replaced it right away! My granddaughter loved the pool!

Desventajas: Nothing, everything was great!

Desventajas: The staff was terrible, everything was ridiculously messed up the day before our arrival, the payment was not processed when expected, a deposit was taken from my acct twice, I tried to call about it and didn't even get express the issue before someone at corporate disconnected the call. The whole stay was a hassle and I was out extra money that was never returned. No, I still have no answer on that because I was told it was returned, my bank account shows otherwise. I finally just gave up and took the loss. We travel a lot for sports and dance, this was by far, THE WORST STAY EVER.

Ventajas: Good Location away from the highway traffic very clean

Desventajas: I wish the bed was a little softer to hard for my taste

Ventajas: Nothing

Desventajas: The fact it took me 2 hours to get into the room I booked. The attitude I dealt with with the staff. How hot the pool area was. Water pressure was garbage. Staffed "straightened up my room" and didnt replace the garbage bags.

Ventajas: The hot tub, pillows

Ventajas: Bacon and egg are delicious. The room is big and comfortable.

Desventajas: The bread is hard, I more like soft break as breakfast.

Ventajas: It was very clean and everyone was friendly . A lot of food and activities were close by ! We were up here for a comic con and the location was perfect !

Ventajas: Room was very nice.

Desventajas: The pool was small and cold for indoor.

Desventajas: No había nevera

Ventajas: Las habitaciones son muy cómodas.

Desventajas: No se me ocurre nada.

Ventajas: Este es un gran lugar para alojarse

Ventajas: Tranquilo, limpio y espacioso. El personal es amable y servicial. El área de la piscina y el jacuzzi están muy bien. Gran ubicación.

Desventajas: La piscina podría estar 2 grados más caliente. Colchón era un poco viejo y era elástico.

Ventajas: Una opción excelente para lo que fue mi estancia

Desventajas: No hay wifi gratis

Ventajas: Todo fue perfecto! No tengo ninguna queja! De principio a fin, simplemente perfecto.

Ventajas: Decoración moderna

Ventajas: Zero

Desventajas: Dogs barking 24 hours/day

Ventajas: The beds were comfortable

Desventajas: Horrible staff

Ventajas: Not bad

Desventajas: Room was clean

Ventajas: The room was beautiful. The view was spectacular. The bed amazingly comfortable. I will definitely be going back.

Ventajas: We were very satisfied with our overnight stay. We were attending a class reunion and that went very well too.

Desventajas: I didn’t like that I could not use the discount rate given for the reunion because I had booked through a third party. I thought I could renegotiate at the hotel. The disappointing part was that I did not know I had booked the room through a third party because I assumed it was for the Sheraton group. Too much bother to dicker with them. Live and learn. Call the desk and don’t use the Internet. BTW other hotels will make the adjustment for a better rate.

Ventajas: Staying for a backgammon tournament held at the property. Allowed to check in early to allow registration and tournament check in. Room was very nice.

Ventajas: It was updated and clean

Desventajas: Hot tub in the pool area would be nice and microwave in the room

Ventajas: The pool was very nice

Desventajas: My room was not fully clean. Trash on floor after moving the furniture around to fit the roll away bed. My fridge had smoothies dripping from it an food from the pervious customers. I didn’t like that the room were able to have dogs. A few of my family member has breathing issues. And fuse from the construction was not good either

Ventajas: The room was modern, the bed comfortable and staff was accommodating! I also liked that this was a pet friendly hotel, I was able to have my dog stay with us at no additional cost!

Desventajas: No

Ventajas: The staff was friendly and polite.

Desventajas: Construction with no prior notice. No free breakfast. Room was not ready until an hour after check in time. The pool was dirty - hair and debris floating. No towels at the pool.

Ventajas: I love the location. I love the room set up and that it's close to a lot of shopping, eating, and grocery

Desventajas: N/A

Ventajas: It was clean, spacious, and amazing!

Desventajas: The only thing is the advertised Hot Tub- they do not have a hot tub.

Ventajas: Me gustó el hecho de que tenían un restaurante de servicio limitado, el Bistro, que era muy práctico. La habitación estaba muy bien cuidada, amplia y todas las instalaciones estaban en orden. Ducha fenomenal.

Desventajas: Nada que no me gustase

Ventajas: Almohadas muy cómodas, limpio, moderno y personal genial.

Desventajas: Expected complimentary breakfast...

Ventajas: Staff and location excellent

Desventajas: Both rooms I stayed in over the 5 days had mold in the bathroom but far worse in the first room. The lock on the door in the first room was not operating properly and the shower curtain has mold. Not very good at fixing the problems in the first room.

Ventajas: The cleanliness and quiet.

Ventajas: Great staff

Ventajas: Cafe food was excellent. Chef Bill was amazing and very accomadating and personable. Staff across the board was wonderful.

Desventajas: Flashing light, for smoke alarm in room.

Ventajas: The bistro offerings were surprisingly good.

Ventajas: The staff that I interacted were very pleasant and professional. The bed was very comfy and I slept soundly. The room was very clean. I really enjoyed my stay!

Ventajas: Location was very close to mall and activities.

Ventajas: Nice clean hotel. Excellent breakfast. Close to the shopping centre.

Ventajas: How clean it was. It was a little pricey for one night but that’s okay . All worth it.

Desventajas: For some reason , I thought there would be a complimentary breakfast.

Desventajas: The pillows

Ventajas: Modern decor Great food menu Extremely friendly

Desventajas: The room was beautiful. The bathroom had black spots in caulk around top and tile in spots No compliment breakfast - not a big deal... but did suprise me

Ventajas: El personal era excelente. Muy cómodo. Wifi gratis, cosa que no nos esperábamos! El jacuzzi y la sauna eran excelentes. Fantástica ubicación para ir de compras restaurantes y atracciones.

Desventajas: La cama era un poco dura. La televisión no es de la mejor calidad.

Ventajas: Beds were super comfy and staff extra friendly and helpful

Desventajas: The pool area

Ventajas: The location was perfect.

Desventajas: Room did not have an easy chair-only a desk chair

Ventajas: Everything from the food to the bar to the room comfort was top notch! We will be back

Desventajas: N/a

Ventajas: The young lady that checked me in was very accommodating and sensitive to my traveling needs by myself with a child. She gets five stars from me!

Ventajas: Cleanliness.

Ventajas: I loved the friendliness of the night front desk person. The quietness of the entire facility was amazing.

Desventajas: There were a few stray hairs left on the toilet seat & entertainment console.

Ventajas: The bed!!

Desventajas: Needed to restock supplies better

Ventajas: Standard hotel breakfast - could have been better

Desventajas: Noicy air conditioning in the room

Ventajas: Lanch and dinner service may need something .

Desventajas: Friday night children was very noisy from next door 。

Ventajas: Room was large, quiet, and comfortable.

Ventajas: Clean rooms, great location

Desventajas: Lighting in rooms are a bit dim.

Ventajas: It had all the services you needed for a stay at a hotel like food and drinks

Desventajas: It was a long walk from elevator to our room

Ventajas: Wonderful place to stay!

Ventajas: Everything was clean and we loved set up of room with 2 separate bedrooms. Kitchen was convenient.

Desventajas: Sleep was completely uncomfortable because pillows were too tall/thick so our necks were sore the entire night. Also, the air conditioning vents must’ve been located directly above beds because cold air blew directly on our faces every time air conditioning kicked on.

Ventajas: Good location. Good breakfast.

Desventajas: Rooms are outdated. 2 bedroom had only one bath. The hot water in the bathroom sink, took 5 minutes to get hot.

Ventajas: Nice room, very clean.

Ventajas: The staff very friendly

Desventajas: Nothing

Ventajas: Hotel has kitchen and couch. Staff was very friendly. Rooms are clean but a bit dated. Good hotel.

Ventajas: There really are no words. This is by far the best hotel the cleanest and the friendliest people I’ve ever stayed at and I travel a lot for business. I will absolutely be coming back to this place every year for the mega meet event. The surroundings of this hotel are gorgeous.

Ventajas: Clean hotel. Room was comfortable. Nothing fancy, just a nice hotel to get a great nights rest!

Ventajas: Great hotel would most definitely stay here again!!!

Desventajas: Everything was great!!!

Ventajas: Lay out of suite was very workable and open, pleasant. Nice size. Great value and great place to stay. You stay in your own little apartment.

Desventajas: Soda hard and uncomfortable to sit on

Ventajas: The front desk staff was so friendly and fast it made checking in easy even at midnight! Plenty of room for our family and also our favorite shampoo was in the bathroom!

Desventajas: Not enough room for everyone to eat breakfast.

Ventajas: The bed felt like a cloud, and the raindrop shower head was awesome.

Desventajas: The couch upholstery was worn and fraying.

Ventajas: Excelente ubicación cerca de centro comercial, y de las plazas.

Desventajas: Servicio de internet de alta velocidad muy pobre, muy poca velocidad, a menudo perdía la conexión. El lavabo tiene mal olor. el desayuno gratuito tiene muy poca variedad. El aire acondicionado no funcionaba muy bien, pero lo arreglaron después de la reparación solicitada.

Desventajas: Difficult to access from the highway. Located in a mall parking area making it cumbersome to enter and exit.

Ventajas: The location was very convenient next to good food. The pool was very accessible.

Desventajas: Pool and spa where always full. No tv guide or any kind of guides in the room. No menus for the food they offer. No one ever at the hotel bar to serve or help. Bed was very hard. Prices on hotel site where Cheaper than our reservation.

Ventajas: Nice room. Nice view. Nice bar and restuarant.

Desventajas: Dirty hallway floors, vacuum out in the middle of the hall with no one around. Told staff but nothing changed. Used bandaid and lots of trash on floor. Elevator broken. Ugly colors.

Ventajas: price level ok for service received but not 3.5 star hotel

Ventajas: It was a very nice set up and look very nice. The staff was very nice.

Desventajas: What I didn’t like was Cleanliness, the pool and hot tub was very cold, fitness room was missing equipment, and the maid did not make up our bed.

Ventajas: The bed was very comfortable.

Desventajas: We were put in a room that was VERY far from check in. I felt like I was walking for a year to get to our room.

Ventajas: The concierge was nice, everything was clean and the bed was comfortable. And the hotel was super close to all of our shopping, dining and entertainment needs

Desventajas: It was a very damp hotel. I'm thinking because the pool is out in the open, in the middle of the hotel. The sheets, floors and the clothes from our suitcase were damp.

Ventajas: ....

Desventajas: The girl at the front desk was a mess. I told her i booked my stay on booking.com. She asked for my credit card info to place a $50 hold but ends up charging me again for the full stay! To make matters worse, the shuttle dropped me off to an event i had. When the event was done i called for an hour trying to get picked up. No one answers. Thank God for Uber When i get tot he hotel, the same girl was in the back talking instead of sitting at the front desk like she should have. I asked her if the phones were broken and she said no, she had been there the whole time and hadn’t heard them...that answer made no sense because i saw her sitting in the back, that’s the reason she didn’t hear the phones ringing. it was just a mess. I was very displeased with my stay.

Ventajas: The manager was apologetic for the many problems we experienced including having to change rooms twice when requested handicap accessible room request and confirmation was not honored. He credited us one night's stay and gave us free drink coupons which were only good for that day and we couldn't use - but he offered.

Desventajas: Although the manager was apologetic for having to change our room twice due to handicap room needed and requested at booking - the shower chair needed was still not available until requested a 3rd time on 2nd day of stay. Hence no showers for me until evening of day 2. The housekeeping staff never cleaned our room or changed our linens or filled soap dispenser or emptied trash receptacles during our entire week's stay although we requested service every day when we left for the day. A bug my husband killed on day 2 was still on the desk when we checked out. We had a busy schedule of events the entire week and having to deal with our room issues every evening was tiring. Finally the last day we requested the bed be made up - the mattress pad did not have bands to secure on mattress and bunches up during sleep - the fitted sheets don't fit the mattress well and the corners were off the mattress - the housekeeper came in and just pulled the covers up over the bunched up mattress pad and didn't pull the sheets over the mattress corners! I re-made the bed myself - with a broken foot on a knee scooter!

Ventajas: The staff did what they could to make our stay a pleasant experience. The bed slept comfortably.

Desventajas: The breakfast was not worth the extra $10. I didn't like the pool near the dining area. I found it to be a bit chaotic with the noise and traffic. My aunt was using a walker. She had to be extra careful, because the hallway around the pool was always wet and hazardous.

Ventajas: Very comfortable rooms

Desventajas: Bar and restaurant closed too early. Friday and Saturday nights 10pm No No

Ventajas: I like the security within the location. Very secluded and quiet. Around a lot of shopping.

Desventajas: I didnt like the sliding bathroom doors. There was no privacy. I also didnt like the quality of irons given to guest. They are worn out and out of date.

Ventajas: Nada como

Desventajas: Servicio Horrible, no hay servicio de limpieza sin desayuno. Nunca volveré a reservar

Ventajas: The room is very spacious and staff was exceptional!

Desventajas: The lights outside in the back of the hotel was out. It was super dark outside at night. I would consider this dangerous and unsafe especially with children.

Ventajas: Easy check in, great price.

Desventajas: Tv didnt work and the room seemed a bit outdated.

Ventajas: Convenient and the ability to cook for myself.

Desventajas: None. It was very good.

Ventajas: This is the 3rd time that my family has stayed here and this is the first time that everything about our stay was very good. We were comfortable, felt very safe, the room was clean larger than the other 2 room that we have stayed in. Staff were very professional .

Desventajas: The only drawback was the toilet was stopped up but the front desk took care of it in a timely manner.

Desventajas: The bathroom light kept flickering which triggered my Menieres Disease symptoms. It wasn't a clean room. Had to request a coffee pot.

Ventajas: Rooms were as expected. Location was convenient.

Desventajas: Was in town for concert. Chose hotel for pet-allowable policy. Found out after check-in that we had to remain with pet or staff could "remove" the pet. Ended up NOT being able to attend concert, ruining the weekend get-away. Hotel employee at fr

Ventajas: Location to highway

Desventajas: Staff was as helpful as a rash, policy of threatening late checkout if 1 minute late(I traveled with 4 women), and no cooking utensils in room.

Ventajas: Spacious.

Desventajas: Couldn't get the shower to work. Unable to switch the water from bath to shower. Did not see any controls for it.

Ventajas: Convenient

Desventajas: No

Desventajas: Hallway had smell in it

Ventajas: Clean! Room was nice had plenty of room to spread out.

Ventajas: Location was great

Desventajas: Serve breakfast until at least 11:00am

Ventajas: La ubicación era genial

Ventajas: Central to all the locations I visit when here.

Desventajas: Only two handicap parking slots at front entrance

Ventajas: Very professional. The rooms are nice and clean. I'm able to get some rest there. The new manager is unbelievably hospitable.

Desventajas: No

Ventajas: Remodeled bathroom. Close to restaurants and shopping. Air! Location and privacy.

Desventajas: Vending prices.

Ventajas: Location

Desventajas: TV and Internet

Ventajas: Great location and great price.

Desventajas: The property is “worn” and shows it’s age.

Ventajas: The staff

Ventajas: Location. Price. Availability. Staff. Nearby restaurants and shops.

Desventajas: N/A

Ventajas: Staff was great

Desventajas: Bathroom had mold in it had to change rooms

Ventajas: For the price I paid this was well worth it.

Desventajas: Nope

Ventajas: Very friendly and helpful staff Room was clean and comfortable

Ventajas: Awful customer service.

Desventajas: Absolute disgrace of a hotel.

Ventajas: Location

Desventajas: none