Gouves hoteles

Ventajas: La ubicación perfecta , el buen trato de todo el personal, el restaurante chino y la taberna, la playa, las tumbonas y hamacas en la playa.

Desventajas: No había ascensor para acceder a nuestra habitación en un tercer piso.

Ventajas: The hotel was very spacious, rooms were clean, staff friendly and very well organized. Nice pool and sunbeds. Good desert options.

Desventajas: The food wasn't as good as I expected in Greece... There wasn't much options. The SPA indoor pool wasn't included which was very disappointing. The plumbing system in the room wasn't good either.

Ventajas: Everything.. The service, the food, the rooms, the pools, the bar staff, the beach, the sun, the spa.. A great all inclusive experience, plus it was 28C in November which is a bonus!!

Desventajas: It is a family hotel and we are a couple, it didnt spoil it for us as we are like kids anyway, but some people would not like kids jumping in the pool and generally being kids..! No other bad comments, not that that is one!

Ventajas: Beautifully decorated, good food, very pleasant staff.

Desventajas: I missed signs showing directions to restaurants/bars, maybe a map. Missed entertainment one evening because we didn’t find the way in the dark. It took quite a long time to get drinks in buffet restaurant, even though staff worked very hard. A drink-post where you could fill your own glass would be convenient.

Ventajas: 24 hrs food and drink. Extremely friendly staff.

Desventajas: Would be great if the swimming pool getting heat.

Ventajas: This hotel was astonishing; it provided everything from amazing food and location to members of staff that really interacted with you. Although it was the end of the holiday season the staff where all still so happy and chatty. The private beach with water sports to the shows and activities offered at night gave you more to do if not everyone wanted to laze around by the pool; and drink their body weight. This holiday was relaxing and fun...a big part of that being down to the members of staff being chatty and bubbly. We will 100% be looking to go back to this hotel and also try another Mitsis hotel.

Ventajas: Lovely hotel Great facilities Helpfull staff

Ventajas: High quality hotel, with good service and comfort, close to some very good restaurants

Desventajas: have to wear pants in a beach hotel to have the right to dinner in their restaurants, totally non-sense given that the restaurants are very far way of dining luxury

Ventajas: Great facilities, very well kept and clean, staff polite. Beautiful furniture and great beach chairs and puffs. We had a beachfront room with a huge garden, which was well worth the price. Good house wine and beer. Food in the main restaurant was above average. All night long, from 23:00 till 7:00 there were salads, cold cuts and some desserts available at the restaurant. Very good quality sandwiches, pizza and pancakes available all day long. Our favorite was the Greek taverna, because of the great ambience and sea view. Very good and big kids club with various activities for children of all ages. Our daughter, almost 4, enjoyed her time there and wanted to go every day.

Desventajas: On most of the days it was windy (which apparently is the case most of the time there) and the sea, although clear and warm, had waves. So not the best calm sea beach. The hotel is on the air pathway for planes landing at Heraklion. We are not light sleepers, it’s not very loud and it really didn’t bother us at all but might be an issue for some.

Ventajas: this was truly an all inclusive hotel and the facilities are amazing, had such a beautiful view and the food was delicious so much choice and really tasty!! We went as a couple but great for families

Ventajas: Precioso hotel..limpio .agradable

Desventajas: Todo genial...no tengo queja

Ventajas: The staff were very nice and warming, it was clearly the best part. The room was very clean. Access to the beach was very easy, and the location of the hotel itself was great, close to the city and the airport. Also the free parking came in very handy. It was a very familiar hotel; I wouldn't recommend it for solo travelers, as you can really feel out of place.

Desventajas: I was expecting much more from a hotel of this caliber. The expectations set by the pictures and description were much higher than the reality. I only stayed there one night and I couldn't use many of the amenities because they require 24 hour notice, booking in advance. It's time based rather than availability based, which is a shame. This included the Chinese restaurant and the Tavern, which were things I read good reviews on. I also booked a room "with garden view". The view was also disappointing, as it was facing towards the back of the hotel to an area of private swimming pools for other rooms and a road where cars would be parked. No sign of any garden anywhere nearby. The Spa facilities were not included for free (I was just expecting treatments to be paid for), and even after I payed for a massage to get access, the spa pool was nothing more than a simple swimming pool with very cold water, when I was expecting a water fountain / pressurised water as per the pictures advertised. This was operated by a separate company, not by the hotel, even if it's advertised on the name of the hotel; maybe they'd have different standards if it wasn't the case. The room facilities were average. I stayed in 5 other hotels in Greece during the same trip, all of them clearly had a higher standard (without the recognition this hotel has).

Ventajas: Miss Maria ensured a memorable stay while the entire crew showed kindness and professionalism.

Desventajas: N/a

Ventajas: staff was amazing. service is far too good to be true. great welcome , very relaxing. Perfect 10.

Desventajas: Room is a bit small

Ventajas: Very clean throughout

Desventajas: The bedroom was very dull boring and not attractive. No room to hang my clothes after hanging my husbands clothes, my clothes remained in my case all week as no drawers in room also no iron so my clothes looked very wrinkled all week

Ventajas: - Amazing place, great facilities, which exceeded our expectations. We didn't end up leaving the hotel in the 5 days we were there! - Food was excellent in the 4 reservation restaurants (we never ate at the buffet). - Staff was nice and helpful. - Live music at night. - Very large pool which most people didn't use - great for swimming. - Room had very nice balcony and great views. - Beaches well maintained, sea was fantastic (water is translucent and warm when we were there).

Desventajas: - It was our honeymoon — there were a bit too many families with young kids for our taste. It was ok but definitely noticeable (hard to have quiet breakfast or dinner at the restaurant) - Service could be too slow at times (e.g. we ordered our breakfast coffee when starting the meal and would get it at the end, about 20 minutes later; you had to phone reception to get ice cubes which typically took ~10 minutes to come) - Wifi speed was very poor (~2Mbps up/down speed) - TV in the room was quite old - small screen and average reception, not up to modern standards. No HDMI cable. We didn't care very much but could be a problem for those who do.

Ventajas: Though an expensive hotel, once you get there, you realise what you pay for. The hotel is stunning with fantastic amenities. The staff are absolutely the best! The photos all looked Photoshoped...I uploaded one to prove that it really is that stunning!

Desventajas: Nothing

Ventajas: Breakfast Late check out Beach Swimming Pool Lunchtime Food

Desventajas: Bedroom a little dated.

Ventajas: fantastic staff and service very very helpful from arrival and all the time we spent in the hotel nice room nice view

Ventajas: Staff was nice and welcoming.

Desventajas: Rooms are outdated, everything in the hotel besides the lobby and the restaurants is old, rooms are not clean, rather dirty and dusty, bathroom is old and has a bad smell, everything in the hotel is old and used.

Ventajas: Returning guests. Very spacious attractive contemporary hotel. Excellent breakfast in a wonderful open dining room including shallow pools. (weather permitting). They have inside dining as well. Generous free bottled water.

Desventajas: There was a charge of 11 euros an hour for the tennis courts in the day time. I've never stayed in a hotel where there is a day time charge. The hotel waived the charge the 2nd time we booked as it was not clear on the website.

Ventajas: Proximity to beach

Desventajas: Indoor pool

Ventajas: Loved the location, extremely friendly welcome, staff all friendly. Great open plan bar. Lovely pool. Relaxed informal atmosphere. The room was very basic, it had everything you would expect for simple accommodation, the whole hotel exceeded our expectations for the price...very good value for money.

Desventajas: we should have paid extra for aircon...we didnt realise this and so had a couple of very hot nights !

Ventajas: Staff were very friendly and helpful

Ventajas: Brilliant staff. Bar. Location. Everything!

Desventajas: Nothing not to like!

Ventajas: nice and handy for the bars beaches fishing boating water sports bar was busy at night but not noisy the room was nice with a view of the sea even though a block away supermarkets next door and a large one 100mts sell bread pastries etc

Desventajas: car parking it was around the corner (buy the land at the side and turn it into a car park joking)

Ventajas: la piscina y el bar

Desventajas: la parada de autobus estaba lejos

Ventajas: The Staff are all really friendly, helpful and nothing is too much trouble. Excellent location with a fantastic restaurant Mylos just up the road with several other nice restaurants on the way and at the beach which is soo close. Snacks and drinks at poolside which is a complete luxury. With a milkshake to please all.

Desventajas: Going home

Ventajas: Everything.

Desventajas: nothing

Ventajas: Perfect location and staff were amazing!

Desventajas: Loved everything

Ventajas: Absolutely superb staff and accommodation, spotless. Definitely booking for next year

Desventajas: Could not find anything to dislike

Ventajas: Excellent location

Desventajas: Everything reax

Ventajas: Family run, incredibly friendly and happy to help. It’s a cheap and very cheerful place to stay. It has air conditioning, comfy beds, a clean bathroom and sheets, a pool and new poolside facilities (toilets and shower etc) - we weren’t disappointed, we came a few years and stayed at the same place - highly recommended.

Desventajas: I always prefer when you have 1 bed instead of 2 pushed together but we covered the middle with a blanket so it didn’t matter.

Ventajas: Well kept and clean, the pool side and the garden were fabulous

Desventajas: The room was outdated and the bed not comfortable. (We didn’t ask to change). We had a room near the maintenance so in the morning there was a lot of noise.

Ventajas: Hotel environment, garden, clean and cosy rooms, very kind people and also home made welcome drink limonade

Ventajas: Todo el personal sumamente amable, siempre dispuestos a hacerte sentir en casa. El hotel muy bonito. Tenia todo lo que necesitábamos para nuestra estancia. Creta es un lugar donde te puedes sentir muy seguro. Se come muy bien por muy poco. Interesante la diversidad en el relieve.

Desventajas: Mejor alquila un auto desde el primer dia. La parada de autobus queda relativamente cerca pero este no es muy puntual y pierdes mucho tiempo en ello.

Ventajas: Very friendly staff, beautiful hotel, good food

Desventajas: It is a pitty that the nearby beaches weren’t cleaned (full of plastic, cans, ...), but I guess in summer time (full season) it is clean. Of course, the hotel can’t do anything about it. At the hotel everything is fine and very clean!

Ventajas: We liked the looks of the hotel with palm trees and a decent pool. The breakfast was ok but it was lacking variety and is repetitive after a couple of days. Juices are flavored sugar water and the jam was full of Gelatine, they all tasted the same. The coffee was disgusting, very cheap. The staff is very nice and helpful.

Desventajas: The hotel rooms are very outdated. Old school TV

Ventajas: good variety of food for breakfast and dinner, we were half board. staff very helpful, smiling and want to help all the time well kept grounds and buildings

Desventajas: breakfast coffee was a bit weak

Ventajas: The staff were brilliant, the hotel was clean, great breakfast and while Gouves was quiet there was plenty to do and it's not far from Heraklion and Hersonissos which are both great places

Desventajas: I can't think of anything

Ventajas: Staff was great and very helpful.

Desventajas: We had to pay for: towels for the pool, key for the safe in the room, fresh water at the breakfast.

Ventajas: All the staff were excellent and couldn't do enough. The lady who was in charge at breakfast was very welcoming with a smile every morning. We had booked a garden view but were given a room with a pool view. However once we spoke to the staff they were happy to accommodate us.

Desventajas: The music from the bar during the day at the pool was too loud and dance style...not relaxing music.

Ventajas: The staff was extremely friendly and helpful! Also nice territory and location.

Desventajas: The coffee for breakfast was not good.

Ventajas: La camarera de la piscina era muy agradable. El personal en general era amable.

Desventajas: La segunda noche tuvimos que dormir con el aire acondicionado estropeado, ya que goteaba y no podía venir el técnico hasta el día siguiente. El desayuno es bastante pobre, hasta el punto de que si quieres beber agua tienes que pagarlo como extra.

Ventajas: Friendly, helpful staff, they even found us a kettle. Relaxing ambience. Good base for visiting a variety of sites. Good food.

Desventajas: Bed was overly firm for our liking. Otherwise very happy.

Ventajas: These are lovely apartments kept clean on a daily basis the staff are all very friendly and nothing is to much trouble. On sight pool

Desventajas: For us personally “nothing”.

Ventajas: Location is great, right beside the beach. A short stroll to local tavernas and super markets. (Highly recommend George taverna to eat

Ventajas: Staff very friendly. Beds comfy and lovely clean linen changed regularly.

Desventajas: Claiming sun loungers by other guests.

Ventajas: This is our third visit to this these apartments. The staff and facilities are excellent. the owners Demitri and Olga are extremely helpful. Yani is a cracking barman had a few good nights in the bar.. thanks again see you next year.....

Ventajas: Rooms perfect for a self catering stay, all the staff were great especialy Yannie the barman

Desventajas: Nothing

Ventajas: the pool, and bar, restaurant area were spacious and spotless. And the staff second to none.

Desventajas: Our room was very dated.

Ventajas: Fabulous location - lovely rooms - perfect place to relax . Yannis the barman is brilliant makes the holiday - lovely to come back to after evening meal at local taverna - definitely be back

Desventajas: Nothing

Ventajas: Amazing staff and the location was superb. The whole team does a good job of welcoming the guests and making everyone feels warm. Also the rooms are very nice for the price. At least the suite I stayed in. Enjoy!

Desventajas: Nothing. Even the breakfast was good

Ventajas: Fairly quiet. Friendly staff. very helpful!

Desventajas: This out of the way hotel is great if you have a car to tour the Island or just want to stay in the hotel. Not really any local shops and very few good restuarants. Would not recommend for young children but great for the aged.

Ventajas: Everything I needed was there - a calm place beside the sea.

Desventajas: Cannot tell, all was good.

Ventajas: Comfortable accommodation on seafront with lovely swimming pool. Staff all friendly and cheerful all the time.

Desventajas: Nothing

Ventajas: Un apartamento muy amplio, confortable y limpio. Recientemente restaurado. Vistas al mar, playa a pocos minutos. Trato muy amable. Comida buena.

Ventajas: Frendly atmosphere and fantastic sea view

Desventajas: No laundry and iron, internet signal is very weak

Ventajas: The stuff was helpful and friendly.

Desventajas: The room differed from the pictures. Especilly the bathroom was tiny and old with old plastic equipment and door which was not possible to close properly. It was not allowed to flush toilet paper down the toilet! It had to be thrown into a bin. I would not expect it in a 3star hotel. The TV had no English channels and the wi-fi worked only in the shared hotel areas or in the corner of our balcony. Although the shared hotel areas were quiete nice we were very dissapointed with our room.

Ventajas: bed with no sounds

Ventajas: Staff were friendly and super helpful.

Desventajas: Location and too many mosquitos

Ventajas: The second appartment was large and confortable with a double bed, a large bathroom and a nice view to the sea very close by

Desventajas: The first appartement had one bed not big for 2 persons and a small bathroom so we asked the staff to verify if it was possible to change

Ventajas: Staff , food, pool, playground

Desventajas: Wi-Fi , kitchenet acessories

Ventajas: El desayuno y la amabilidad del personal.

Desventajas: Era lejos de las playas más lindas de creta, lejos locomoción pública y la piscina era anticuada.

Ventajas: Everything, hospitality, help and calmness in the area, a real vocational spot

Desventajas: Their are mosquitos so immediately but a mosquito repent from shope adjacent to the apparents. It is a good shope with very much normal rates

Ventajas: I loved the service and team sympathy. I loved the commodities, the swimming pool area is so sweet and welcoming. Everything else was just perfect. Very lovely people running the place. I would always come back there.

Desventajas: In my room (5) the shower was not closing well leaving the ground completely wet, which obliged me to dry it each time I used water, this is the only negative point I can find. Not important point however to my view.

Ventajas: Everything. The rooms were good the pool and area amazing the staff were brill

Desventajas: A little out of the way but walked twice a day there n back no hairdryer

Ventajas: The staff Valentina, Alexandra and Marie were absolutely fabulous. IRELAND of welcomes could learn a thing from these three Ladies. The pool area was lovely

Desventajas: Little bit rural but if your looking for a couples retreat you could not ask for more...

Ventajas: With a nice view on the mountain and the fields with olive trees you really experience Crete. The hospitality of Valentina and staff is really great! With a nice pool, the pool bar and the shop they offer a great holiday experience and a very pleasant stay. The different coffees they can serve are very nice and if you like to have breakfast you can order as well. The apartment was clean with a nice balcony and a great view. Air conditioning is also available. We really enjoyed our stay at Valentina apartments!

Ventajas: Everything was so perfect during our holiday. The staff is very friendly, helpfull. It was the first time we felt we are not on a simple holiday at an unkown place, we felt like we’re at home. The athmospehre is awesome the staff is really working hard to make you feel the best. The rooms are well equiped. The swimming pool is just awesome. Hope to see you again next summer.

Ventajas: Valentina, Alexandra, Maria & Manos are excellent hosts most welcoming and helpful. Our room was exceptional with all the necessary facilities. The pool area is fantastic with enough sun beds for all, food served at the snack bar was most enjoyable.

Desventajas: Absolutely nothing!

Ventajas: Everything thanks to Valentina Manos Maria and Alexandria for a lovely time

Desventajas: Coming home

Ventajas: From the minute we arrived we felt like family. Valentina, Maria, Manos & Alexandra are truly the heart and soul of this gem. Wonderful hosts. Food was very good and plentiful. Spotlessly clean and very well cared for. Would wholeheartedly recommend this place and we will most certainly be returning to see the friends we made in our hosts.

Ventajas: The food made and served in the apartments was really good. Everyone who worked there was friendly and helpful, and even helped me with my iffy Greek.

Desventajas: Shower was missing a panel which meant floor got wet at times. Wifi doesn't reach room furthest from reception.

Ventajas: Everything was great

Desventajas: Only beach

Ventajas: Great facilities, loads of pools and activities Food is fantastic and available almost all the time

Desventajas: Our room was a little dated, needs updating and a better bed

Ventajas: I believe there should be more taste and variety of Greek cuisine for lunch or dinner !! I would rather taste the greek food than the int'l cuisine at least every other day.

Desventajas: I didn't feel am in Greece !!! beside eating the Jero

Ventajas: Pools, snack bar

Desventajas: Parking, kids club

Ventajas: Everything

Desventajas: Food

Ventajas: Great pool facilities, plenty of activities. Babysitting option was great.

Desventajas: The food and drinks were sub-par, but you get what you pay for with an all inclusive inexpensive deal. I watched a chef go from touching raw meat dirrectly to touching my cooled food to serve me without washing his hands. It made me notice many not so cleanly ways they prepared food.

Ventajas: Perfect hotel for the family recreation.

Desventajas: Constant problems with wi-fi - high signal of the network itself, but no connection of the network to the internet. Numerous requests to the reception staff ended up with the reply: nobody complains, restart your device. As a result, most of the time I had to pay for my own trafic.

Desventajas: Rude staff. Crappy food. Ants in room. Not a good value for the money. Crappy expensive alchohol. Free beer and wine were absolutely horrible.

Ventajas: Las piscinas están geniales aunque sólo hay una para adultos (1.5 mts). Los toboganes excelentes. La comida muy buena con muchas opciones y de gran calidad. La habitación amplia y cómoda, muy bien insonorizada.

Desventajas: No nos cambiaron las toallas durante la estancia (2 noches). Un poco lejos de Heráclion y de la parada del bus (15 min andando).

Ventajas: The staff is very kind. The rooms are close to all the facilities. Pool snack bar is very good

Desventajas: Lack of food diversity. Almost the same meals from the same ingredients every day.

Ventajas: Close to the beach, lots of swimming pools so no need to fight over the sun loungers, staffs were friendly.

Desventajas: Show, the shows were short and less variety on the night

Ventajas: The apartments couldn't be better situated, being in front of a little beach thats nicely sheltered from any large waves by rocks. The staff are so welcoming and friendly, and the rooms are lovely and clean. It's situated in a great place with plenty of restaurants around it, but its quiet and a great place to relax.

Ventajas: La verdad es que fue una sorpresa agradable. Cogimos este hotel solo para una noche, porque teníamos que coger un avión muy pronto y está relativamente cerca del aeropuerto. La verdad es que estaba muy limpio, tenía piscina, enfrente del mar y fue todo muy agradable. El personal muy amable, incluso nos invitó a una bebida. Tampoco hubiéramos estado muchos más días. Está cerca de Heraklion, pero preferimos estar en otras zonas para conocer mejor la isla de Creta. Por ejemplo Chania al oeste, o Sitia al este

Ventajas: Everything! Nice rooms, swimming pool, location and coffee shop. The staff was very nice and helpful. This hotel exceeded our expectations! The beach is a few seconds walk from the hotel.

Desventajas: Nothing. There was no TV in the room but we did not need one as there are plenty of things to do. Take some mosquito repellent as mosquitos are plentiful.

Ventajas: Location ideal for exploring both sides of Crete.

Desventajas: All good.

Ventajas: Loved the location and the service provided. This is a family friendly run apartment and I wouldn't hesitate to return and would recommend friends to visit.

Desventajas: Only a small suggestion was to have either a shower curtain or a bigger shower tray in the bathroom

Ventajas: We were one night there. Everything was ok and really close to the beach.

Ventajas: Small studio, but there was everything that we need. We were allowed to checkin very early in the morning as the apartment was available. And we were allowed to stay till evening for extra but reasonable charge. If you stay at apartment #18 it's unlikely that somebody will bother you. We couldn't hear or see anybody. Great value for money.

Desventajas: No curtain in the shower (often in Greece). Pillows were not comfortable at all.

Ventajas: Las playas cercanas, la piscina y la amabilidad del personal. La playa que hay justo enfrente es regular, pero a pocos kilómetros (dos o tres calculo como máximo) yendo hacia Heraklion, hay una playa maravillosa, toda de arena, sin piedras en el agua, azul, con olas y tarda mucho en cubrir. Lo pasamos muy bien jugando en el agua con los niños. La piscina está bastante bien. El personal es muy amable.

Desventajas: Las habitaciones son antiguas y poco confortables. No son nada acogedoras. Son muy frías y básicas. La cocina consiste en una plancha eléctrica. Preparar unos filetes o un arroz lleva muchísimo tiempo pues la cocina no tiene potencia y es lentísima. De verdad, no se puede contar con usar la cocina. Nosotros estuvimos dos días con tres niños y acabamos comiendo y cenando en un restaurante italiano que hay justo a la salida, al lado del supermercado. Este restaurante es excelente, de precio asequible y con personal también muy amable pero no era lo que pretendíamos. Queríamos comer en las habitaciones, para eso cogimos un apartamento con cocina. Otra cosa es el paso de aviones. Por la tarde es incesante y pasan muy muy bajos. A mi particularmente me gustó la experiencia, pues por la noche dejan de pasar (o al menos no los oímos) y le daba cierta personalidad al lugar. Por último, ojo con el checkout. Aunque marcan unas horas hábiles para el mismo, cuando nosotros lo hicimos no estaba la persona que sabe manejar el terminal de cobro con tarjeta y nos salía el avión. Afortunadamente nos pudimos marchar con el compromiso de hacerles llegar el dinero pero eso supuso que tuvimos que perder tiempo en Atenas y en Madrid y fue una lata. Definitivamente el precio está muy por encima de la calidad. No lo recomendamos para familias.

Ventajas: Location was great for Heraklion airport, only 15 mins drive away & situated right by the sea at Kokkini Hani. Room adequate although a bit dated but came with a kitchenette, bathroom, balcony & air conditioning. The hotel had a swimming pool but we did not use it as weather a bit chilly. Staff helpful & there was a cafe/bar so able to purchase morning coffee. Parking was easily available on the street outside & plenty of restaurants within easy walking distance.

Ventajas: Everything said on booking was true. Everyday cleaning, only the floors and they took out the trash, but for us it was more then expected. I enjoyed having all I needed to clean, since we had an 1year old with us. The little pool was nice. We also enjoyed the little ''golf'' at the beach. It alowed us to swim even that there were big waves.

Desventajas: The beach is not cleaned and it is not very pleasant. But a little on the left it is very nice sandy beach, only you don't have sunbeds or umbrellas there.

Ventajas: The staff and the location the pool area was lovely excellent service in the bar/ restaurant and the owners were extremely nice and accommodating

Desventajas: The furniture could use some updating and decent pillows would be nice

Ventajas: The location is perfect. Easy access to the beach and shops, the hotel area is clean and attractive

Desventajas: The installation of the windows' mosquito protection would make a huge difference (we were bitten badly,living on the ground floor). During 9 days of our stay the room never was cleaned (the maid only changed the towels 3 times and took out the litter 5 times). The neighbour's air conditioner was very noisy, it was very disturbing. We reported about the problem but were told that we have to wait untill the AC could be repaired and were not offered to change the room which could help a lot. So, the service and customer care could be improved. '

Ventajas: Everything! In spite of being on a busy road to the airport, once inside the hotel area it was quiet en cosy. There was an excellent restaurant across the road, Athivoli run by Stella, which served seriously good food. There is a bus stop to the airport 30metres down the road, so we didn't need to rent a car for our one night stay.

Ventajas: We liked the beautiful setting, the apartments were exceptionally clean and the host (Anna) was very accommodating.

Desventajas: We asked two espressos during the breakfast (included) and we had to pay...inadmissible!!!

Ventajas: Good location, close to mainroad, aquarium, dinopark. Nice rooms like private bungalows. The hotel territory is very beautiful all in flowers.

Ventajas: La terraza,los jardines, las zonas de ocio del hotel.

Ventajas: Appartment was perfect! With kitchenfacilities if you wanted to cook by yourself. Staff was very helpfull and smiling! Stunning poolarea

Ventajas: El desayuno casi perfecto, Dimitra muy amable y pendiente de todos y de todo, y las habitaciones estupendas. Se agradece que te pongan agua diariamente para consumir... No hicimos uso de la piscina más que a la hora del desayuno, pero era un rincón muy agradable.

Desventajas: Sería perfecto con una ubicación más próxima a la playa o a algún centro que ofreciera más servicios

Ventajas: The staff very freindly, loved our room the lovely surroundings with the gardens and swimming pool.

Ventajas: Good breakfast, good parking, swimming pool, Ana was very helpful and gave us many practical advises concerning Crete.

Desventajas: Poor internet in the room, long distance to the beach.

Ventajas: the supportive and friendly staff, design of the lobby, attitude of the hotel manager to guests; the tawerna opposite the hotel - it is the extraordinary place in terms of design, guests' treatment, and food

Desventajas: wi-fi to slow and not working sometimes

Ventajas: Location, quitenes comfort.

Desventajas: Nothing

Ventajas: I loved the nice 1 floor high buildings, partially shadowed by the beautiful vegetation, and our terrace (where we had the morning coffee, or the evening talks) which was covered by amazing colorful flowers. The swimming pool is very nice too, and the personnel is helpful and friendly.

Ventajas: Amazing people and lovely stuff

Ventajas: The erato hotel team went out of their way to make us feel comfortable and happy! Really enjoyed our stay there. Plus the hotel is a close distance to the beach and 30 minutes away from the main town.

Desventajas: Communication with the owner.

Ventajas: Food was OK, but not all food was labelled so with food intolerances or religious beliefs this could be a problem

Desventajas: Food was OK, but not all food was labelled so with food intolerances or religious beliefs this could be a problem

Ventajas: Well where to start, this is without a doubt a great fine, and the Somaras family should be proud of their hotels. Due to a problem with a room we were moved into the sister hotel the Sunset Beach for our first two nights and the room we had was very comfortable and spotless. The food at the Sunset was tasty and plentiful. The buffet style worked and was topped up when running low. The Beach at the Sunset was less than 25 yards and down a few steps. We asked how we would get to the Erato on the Sunday, We were expecting to make our own way but to our surprised we were told that it had been taken care of and we would be collected at 11am on the Monday morning. At 11am prompt we were collected and taken to the Erato. Our room was not ready but we offered a drink and given a brief of the local area and how to get around using public transport. The bus stops are within 25 yards of the hotel and both have the same bus stop number (8). To get to the capital, & airport its 2 euros and Malia its 3.60 euros so using the bus is an easy option. The services are regular about every 15 minutes and some go further than Malia. We had an upgrade to an apartment in the annex which is about 15 yards up the road and you have the use of all the hotel facilities. The food is excellent and tasty and the menus cater for all tastes and ages from 2 - 90. The staff go the extra mile to ensure that your stay with them is memorable. The menus both breakfast and dinner vary each day and have a range of Greek and Cretan dishes, and there is always a pasta option. The hotel had during our stay had a weekly Cretan evening with a Bar B Que and a local dance troop in attendance. This evening was great fun and most of the staff members and guests took part in the dancing. There is limited parking at the hotel and is a mix of off street and on street parking. There is a local mini market and baker within a very short walk from the hotel.

Desventajas: Nothing

Ventajas: friendly staff, very clean, good meals. Georgia was very kind and professional lovely hotel

Ventajas: The food was quite nice.

Desventajas: Plastic cups and saucers in the bedroom, would have expected better in a four star hotel. The gym was closed up and unlit, but I assume you could have asked for it to have been opened and the same for the sauna which was poor as I’m sure people wouldn’t want to wait for it to heat up. Would also have expected entertainment each evening.

Ventajas: The hotel was lovely, great location and spotlessly clean

Desventajas: It was all good but there was a mix up with the rooms so you should stipulate exactly what you want and make sure your requirements are confirmed, I did exactly this but the hotel still failed to honour my request!

Ventajas: Everything fine!

Desventajas: Sorry about all the noise from flights to the airport. Verk disturbing in the mornings

Ventajas: I like staff very much.they was so friendly and very welcoming thanks for everything

Ventajas: We had booked at another hotel and were very disappointed. I went on booking the very next morning and found this gem of a resort which was a few minutes from the place we originally booked. Everything was perfect. The staff was friendly and helpful and the surroundings were relaxing. We got 15 minute free spa treatments. We decided to go ahead and splurge for hour long massages. We had hiked the Samarian Gorge so it was fitting. Our stay also came with breakfast which was a huge spread and looked like there was an all inclusive option as well. A great stay on our last day for a daughter mother trip.

Desventajas: Nothing

Ventajas: Staff were fantastic and very helpful

Desventajas: Inconsistent lack of hot water

Ventajas: We've been to some other 4 star hotels in Crete and we expected poorer standard. This hotel though had everything right to a high standard. Restaurant food was exceptional.

Desventajas: The only downside was that water in the pool was too cold

Ventajas: Food rooms and pools

Desventajas: Long road to the beach

Ventajas: Sorry, short stay

Desventajas: Mosquitos in the room

Ventajas: The Pool and sunbed areas, very spacious

Desventajas: Beds could be more comfortable

Ventajas: Rooms cleaned every day

Desventajas: Food, we all got food poisoning and even though all Inclusive we had to spend money on dining out as could not eat the food.

Ventajas: Value for money. George and anna are lovely.

Desventajas: In the middle of nowhere. Zara is strange.

Ventajas: Nothing

Desventajas: All was not perfect

Ventajas: Hotel staff were very friendly, our daughter loved the pool and the location is excellent.

Desventajas: Rooms are very basic and do not include some of the items listed. Definitely don't expect to find a mini bar in your room. Some of the restaurant staff were not very friendly.

Ventajas: Clean but basic. Location next to waterfront. Restaurant open till 11pm. Helpful staff.

Desventajas: Very basic, no cooking facilities in apartment.

Ventajas: Pool, meals fair, waterfront

Desventajas: Room 33, Poor bathroom, Shower could not hang up shower head (had to hold) , no soap, no detergent for dishes, no cleaning of room, expensive drinks, ac poor not in whole unit , very old and very small tv’s, window shutters not working, noisy at night, poor sound reduction in rooms, beds uncomfortable

Ventajas: breakfast and dinner was excellent. Clean swimming pool and kids playing area was good. Daily room service, Helpful staff.

Ventajas: Very well located close to sea side, quite in May and very nice restaurant just next door to get breakfast and meals.

Desventajas: Welcomd by very nice people

Ventajas: Location

Desventajas: Too old amenities and dodgy cleaning staff

Ventajas: Staff are very helpful and always willing to help specially the older guy in the kitchen was extremely caring and had a genuine personal touch. Our apartment was bad and despite paying the air conditioner wasn't working. However they moved us to another apartment after two nights which was excellent and made our next 5 night stay pleasant and air conditioner worked properly. It was very pleasant to sit (as well as eat breakfast, lunch, dinner or coffee) out side the hotel just by the sea. This place was good value for money.

Desventajas: We took full board and most of time didn't eat but just wanted this option. The quality of food was very poor though I didn't expect too much. While I noticed that food in the restaurant for outside customers were better. Food should be labelled so customer don't have to bother staff to know what exactly are these.