Hoteles en Escazu

Ventajas: The staff was excellent, both professional and friendly.

Desventajas: Food server coughed at the omelet station. Although they made a huge improvement in the oatmeal after my instructions, they can go a little further still.

Ventajas: Desayuno

Desventajas: nada en particular, el hotel está todo bien

Ventajas: I have enjoyed staying there for the last 3 years and will continue staying there I enjoy the Casino and the staff there

Desventajas: I don't have anything to say that I didn't enjoy

Desventajas: We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.

Ventajas: The hotel staff was excellent with communication and accommodating my needs. The rooms were spacious, spotless, and well stocked with necessary items.

Desventajas: The hotel is a bit secluded and not within walking distance of anywhere, really.

Ventajas: The Sheratons transportation service is highly over priced use local cabs . They charge almost double the normal rate for shuttle service

Desventajas: The shuttle service is highly over priced and they don't know where they are going

Ventajas: Very friendly staff at desk who took time to check me in when they could not find my reservation. Maybe issue with online company I booked through but they still honored my rate.

Desventajas: Some issues with the hot water at sink and shower. Was either scalding hot or cold. Hard to tune. Not a deal breaker at all though

Ventajas: Everything about the hotel was just perfect. It was right down the street from airport and the shuttle takes you there every 30 minutes.

Desventajas: I had family staying on another floor and the elevator only allows you to go to your floor. Good security but too good I guess

Ventajas: Location near the airport is its main advantage. Inside is peaceful, clean, modern, and comfortable. Front desk staff gave some great advice including that we return our rental car the night before our early-morning flight, and that the rental car shuttle would bring us back to the hotel. This was the best idea and greatly simplified our morning of departure. The hotel shuttle to the airport was quick and efficient.

Desventajas: The pool is tiny, and tucked away in a back corner. The cafe/restaurant in the lobby is modern and inviting with a great looking menu, however, our waitress was the slowest on the planet. Every step took about 5 times longer than it should have. Even when we finally caught her eye (the place was 90 percent empty at the time), and indicated that we wanted the bill, she took another 10 minutes to finish sorting cutlery before coming over and putting us out of our misery. The food was good, but the service was terrible.

Ventajas: Great time at the hotel. Modern, clean, easy to access from the airport.

Desventajas: No complaints at all

Ventajas: Close to airport, affordable, queen-sized beds, big enoigh for 4 adults

Desventajas: Some of the staff wasn't the friendliest, but no one was rude. They were all informative. No complaints!

Ventajas: Close to airport. Great front desk staff.

Ventajas: Very close to the airport and a free shuttle every 1/2 hour. A good first or last night stay. 6-7 restaurants right across the parking lot.

Ventajas: The price for one night was amazing, and the location to the airport was really convenient. If I had a layover in San Jose - Alajuela I would definitely stay there again.

Desventajas: Continental Breakfast was not included with the deal I got on Kayak.

Ventajas: El hotel es.bonito

Desventajas: El servicio es pesimo

Ventajas: Location, close to the airport and has restaurants available for those arriving in the evening

Ventajas: Gran tiempo en el hotel. Moderno, limpio, fácil acceso desde el aeropuerto.

Desventajas: Ninguna queja.

Ventajas: The art was very interesting and we would have enjoyed staying for two or three days The staff was very nice, the entire facility is very clean, and the breakfast was very good.

Desventajas: Shower has low water pressure

Ventajas: The whole hotel was very clean and staff were friendly. The restaurant was delicious for breakfast.

Ventajas: Decor and art work is very upscale, great price, exceptional clean and modern. The bathroom has glassware not paper or plastic cups, blow dryer and nice towels. The coffee for a hotel was phenomenal. The bed was extremely comfortable. Was very quiet, and TV had great chanel options for English speaking and sports. The breakfast was outstanding.

Desventajas: No transferse available. I needed a transfer. No microwave or bath robe. But didn't need it anyway.

Ventajas: Top notch staff in the hotel and restaurant. The art is simply beautiful and the facilities are brand new and luxurious. I think they are setting the pace for luxury in the San Jose area.

Desventajas: If you don't drive, which is absolutely frightening in San Jose, you will be limited on things to do around the hotel. But if it's for a couple nights or a meeting this place is very nice!

Ventajas: Amazing service, greeted us with fruit juice and snacks. Front desk was so helpful and kind. Will definitely stay here again.

Ventajas: El hotel estaba muy limpio y el personal era muy amable. El restaurante era delicioso para desayunar

Ventajas: The ambiance! Tropical/lush greenery and colors. Beautiful pool. Excellent food. We were at the hotel just one night before a trip to the Panama Canal. Wish we could have stayed several days.

Ventajas: The staff was very helpful and extremely courteous. The layout and decor was top notch and the amenities are amazing. I can't say enough about this place. I'm definitely coming back.

Ventajas: The hotel and amenities itself were great and so was most of the staff. We really enjoyed the pool, Antigua restaurant, views, driving range, fitness center and proximity to the airport.

Desventajas: Though the majority of the staff were great, there were three incidents during our 5 night stay that really disappointed us. Two were in the executive lounge. I won't bore you with the gentleman who lied to us on Friday evening about the actual prices of the wine on their menu. Nice guy and I actually gave him a $10.00 cash tip and he turned around and charged us double than what he told us he would. On Sunday March, 29th, 2015 we showed up at the executive lounge around 5:20 (It supposedly opened for drinks and light food at 5:00). The young lady working in the lounge hadn't put any of the food out yet. No problem, we weren't there for the food, we wanted a glass of wine and perhaps a few crackers and cheese. She told us we would have to wait for a drink until she put all the food out. Again, no problem. There was another family in the lounge and no one else was in the joint. She served them drinks after we arrived and asked for drinks but was told we had to wait. Okay, still no problem, perhaps they arrived at 5:00 and she thought they had waited too long and wanted to make it up to them. We sat there for 20-25 minutes while this lady and one helper slowly put the food out. During this time, several people arrived and were waiting for service as well. I assumed that when she was ready to start serving drinks, she would take ours first as we had been there the longest without being served. Nope, she started serving tables that just arrived while we were going on sitting in this small lounge for a half hour by now. I had to say something at this point and she just said, "I have many things on my mind". You would think at this point that she would come over to our table, apologize for the lengthy wait and take our order. Nope, she disappeared in the back room and 5 minutes later sends her helper to take our order. We ordered the large glasses of wine and he brought us over the small glasses (considerable price difference between the two) and then proceeds to charge us for the large ones. At this time I asked to speak with the hotel manager. Long story short, he came up, apologized and said the drinks were on him. Classy move by management but this young lady never once came over and apologized for her defensive, incompetent and lousy service. We actually stayed there for a while and she never once came over to our table. I would have fired this sniveling inept employee on the spot.... Later, we put our son on one of the hotel vans that compete with the local cab service out front to go back to the college he's currently attending in San Jose. I told the guy at the front desk to add the charge to our room which he gladly did. I saw him asking the van driver who works for the Marriott for an invoice and handed it to me. The charge was $35.00 and I knew that was accurate because that's the same amount we were charged when we took the same ride 2 days earlier. I found out last night that the driver charged my son on arrival the full fare again.

Ventajas: Beautiful hotel with some real charm. Staff was first class. Gift shop and cafe are open 24hrs which is a great touch to grab a hot meal anytime. Views are wonderful.

Desventajas: Restaurants were too expensive for the area. Since there is nothing within walking distance, and traffic is so bad in the afternoon, they have a captive audience - feels like they're taking advantage of it.

Ventajas: Carolina at the front desk was wonderful. Patient, helpful and pleasant.

Desventajas: When we arrived our Kayak booking had not been arranged by Kayak. It took almost an hour on the phone to get things straightened out.

Ventajas: Clean and staff was very friendly.

Desventajas: They charge for internet in the room but not by the pool. I think in the level of a hotel internet should be included in the room. Also should include at least a bottle of water or two in the room at no extra charge. They also need more staff at the breakfast buffet on the weekend, long line for the eggs and had to ask to have potato and bacon refilled.

Ventajas: beautiful building and grounds

Desventajas: actual room was a bit shabby, dirty. no fridge, tv didnt work, ac wouldnt turn off, even alarm clock didnt work, strange knocking sound coming from bathroom, and very loud in hall.

Ventajas: Beautiful hotel

Desventajas: Internet was extra

Ventajas: Very clean! Cool vibe. Great location. Incredible breakfast included. Very amicable staff.

Ventajas: The professional staff was incredible.

Ventajas: Located just off the bustling central street, the Hotel Presidente offers refined comfort in their modern-designed hotel. From friendly greeting from the staff to a tasty breakfast, our stay was pleasant from beginning to end. The location allows any traveler to find restaurants and the Teatre Nacional within minutes.

Desventajas: For such a modern and refined hotel, we were surprised to find the window would not lock shut! Though we were up high, this "insecurity" may cause anxiety for some; for others, like us, we prefer to have the window open at night. Our bed was also surprisingly hard while among new bathroom facilities when also in a room with new bathroom facilities.

Desventajas: Don't leave the hotel after dark.

Ventajas: Location was excellent-right on the pedestrian walkway convienient to stores, restaurants, and sights. Breakfast was included and had made to order eggs, and other offerings. Wi-fi was free. Rooms were very comfortable and very clean. Staff was very friendly and helpful.

Ventajas: The atmosphere, the fact that is new and clean. The personnel of the hotel, the food during breakfast.

Desventajas: I did not like the streets surrounding the hotel

Ventajas: All of the staff were friendly and helpful and their english was good. Jorge at the front desk was a super star. I'd had some challenges with my room on an earlier/previous stay and then again on my most recent stay so Jorge upgraded me to a suite. But they had remodeling construction going on and the suite was right above the noisy area so Jorge moved me to a nicer suite away from the noise and provided some other comforts to make up for the inconvenience. He really went out of his way to make me comfortable. The complimentary breakfast was excellent and the servers and cooks top notch.

Desventajas: Unfortunately the remodeling construction was loud in the mornings if you wanted to sleep in. And although the location was central in San Jose with easy access to shops and taxi's the street noise from vendors yelling sometimes was irritating.

Ventajas: Located on a pedestrian street within walking distance to many restaurants and bars. Room faced away from the street and was quiet. Room rate included free secure parking. The front desk staff were pleasant and helpful in pointing out local sites and places to eat.

Ventajas: Muy limpio! Buenas vibraciones. Gran ubicación. Increíble Desayuno incluido. El personal es muy amable.

Ventajas: El personal profesional era increíble.

Desventajas: No salir del hotel después de anochecer.

Ventajas: The breakfast had a whole table of fruit, coffee, etc. Thats not all. They bring you a menu too! Very impressed with the breakfast for sure. The whole hotel exceeded expectations. We traveled for 30 days in 3 countries. Best place we stayed by far. Would 100% recommend. Also the only hot shower I got in 30 days. An actual hot shower. Stay here you will not regret it. Staff were friendly too, especially in the breakfast area. Super nice. Thanks!

Ventajas: Price and free airport shuttle. Breakfast was also great.

Ventajas: Very close to the airport with free shuttle. Staff was friendly and helpful.

Desventajas: Seemed older and even though the rooms were clean they just seemed dingy. Bedsand pillows were uncomfortable.

Ventajas: El desayuno tenía una mesa toda fruta, café, etc.. Pero eso no es todo. Te traen un menú también! Muy impresionado con el desayuno. Todo el hotel superó nuestras expectativas. Viajamos durante 30 días en 3 países. Mejor lugar nos alojamos por mucho. Se lo recomendaría 100%. También la única ducha caliente me puse en 30 días. Una verdadera ducha de agua caliente. Quédate aquí y no te arrepentirás. El personal era muy amable, especialmente en el área de desayuno. Super agradable. Gracias!

Ventajas: Precio y transporte al aeropuerto. El desayuno también era genial.

Ventajas: Excellent service, spacious room, excellent food with local ingredients.

Ventajas: The rooms, cleanliness, modern, convenience, breakfast etc.

Desventajas: Nothing, good experience

Ventajas: Nicest place I ever stayed in. Brand new luxury.

Ventajas: From the moment we walked in the staff were friendly, helpful, and throughout our stay they were always ready to assist, whether providing an extra towel or arranging transportation. Things you might expect, but with a far better attitude than you tend to find in the USA. The entire hotel was very clean at all times, which is important to me. Toilets allow you to flush paper, unlike many local establishments. Food was consistently fresh and tasted excellent.

Desventajas: No genuine complaints. Trying to think what I'd have preferred to be different, the hallways and bathroom were less brightly lit than I'd like, but not bad. The hotel is very much a European style and not intended to look local in any way. My teens were the youngest people I saw there, and it's not set up for young kids. Location is great if you plan to spend time in San Jose but not terribly convenient to tourist attractions...which is true of any hotel in San Jose.

Ventajas: Loved my rolm because it was very spacious, bed was comfortable, everything was clean except for the trash in the trashcan when I arrived in the room. TV was great with different languages including Mandarin.. Beautiful vien from my room overlooking the city. Staff was excellent, especially at the front desk. They are bilingual and very informative.

Desventajas: Overall, I liked the hotel but I did not like the pool area. There were always meetings being held in that area constantly so I didnt have a chance to swim. The pool was small regardless. I did not like the restaurant or the service very well. I would sit down and 20 minutes would pass by without a waiter approaching me and I would sit where they could clearly see me. I then have to flag them down to put my order in. The food was okay and pricey. You could do better at McDonald's in taste and price. The free breakfast there was very nice. Good assortment of fruit, cereal, yogurt, meat, bread, egss, juice, and milk. Location around the area is not the safest. As a foreigner, I do not recommend others to walk alone. Use a taxi.

Ventajas: Nice hotel with a boutique feel. Hot complimentary breakfast, clean, spacious, and updated rooms. Get 100 channels on television, some of which are HBO and English speaking stations and local South Florida news. Beautiful view of the mountains and city of San Jose. Great location. Only a few blocks from city center. Staff friendly and English speaking. Very helpful with reserving airport transfers at a affordable price. Friendly staff. Would recommend.

Desventajas: No complaints.

Ventajas: Excelente servicio, habitación espaciosa, una excelente comida con ingredientes locales.

Ventajas: Las habitaciones, la limpieza, moderna, comodidad, etc. desayuno

Desventajas: Nada, buena experiencia.

Ventajas: Mejor sitio en el que me he alojado. Nuevo lujo.

Ventajas: Beautiful hotel close to Airport, San Jose and central highlands attractions like La Paz and Poaz Volcano. Excellent service, comfortable accommodations.

Desventajas: Some basics were missed by housekeeping like replacing toilet paper and hand towels. Pool should be heated for comfortable swimming in the rainy season. Also would be great to have more vegetarian options on the menu

Ventajas: Customer service was excellent. The supervisor was exceptional throughout our stay. He made us feel welcome, warm cookies, pleasant smile & the willingness to always assist.

Ventajas: It's beautifully decorated, staff is great especially the Concierge and the Coffe Barista.

Desventajas: did not tell us about the convenient supermarket restaurants so close that we could walk to in a couple minutes. No fridge in room. maids didn't replace the glasses.The pool cold.food is WAY too expensiveroom ser. pizza is frozen microwaved, terrible

Desventajas: Bath tub clogged and filled with unsanitary water 3 times. The bathroom sink did the same twice. Asked for a wake up call at 530am because I was scheduled for a tour. They did not call. The room was not clean when we got there.

Ventajas: Great location and nice grounds.

Ventajas: Just an overall nice hotel and friendly staff

Ventajas: beautiful pool area; courteous & friendly employees

Desventajas: no free internet in the rooms; double beds vs. queens

Ventajas: They were so helpful!

Desventajas: Nope

Ventajas: The hotel itself was very nice ! Nice room, etc.

Desventajas: First off , they did not have my reservation ! Then they made an imprint of my credit card which is not cool ! At check out they did cut out the imprinted numbers of my CC but only after I insisted !

Ventajas: The hotel said that the first three floors had no water service and all floors above were booked. However, we went to the fitness center on the main floor and the showers were working fine. The kitchen on the main floor also had a water supply. We found out later that the water line was a lie. The hotel used that as an excuse to send us to another hotel because they had overbooked. The hotel they sent us to had a cheaper rate than Barcelo. The hotel that Barcelo sent us to said that Barcelo over books all the time, lies to their patrons all the time, and sends them to the hotel we were sent to and forces the other hotel to deal with or try to make up for Barcelo's mistakes and poor customer service. Also, one of the reasons we booked this hotel was because of the free airport shuttle service. The shuttle never showed up at the airport. We were told there would be a shuttle at 6:30, at 6:45, we called the hotel and it turns out they never sent a shuttle. We ended up having to get a cab and we were not reimbursed for the taxi ride. For the ride back to the airport, I just booked a taxi because I did not trust the Barcelo shuttle to pick me up in time from the hotel they sent me to.

Desventajas: Did not like anything about this hotel.

Ventajas: It was a good hotel for our stay in Costa Rica, but because of the location you can't walk to anything, you need a cab to go anywhere.

Desventajas: The food at the restaurant, especially dinner, was expensive and not that impressive.

Ventajas: Staff are highly friendly and bilingual. Some of them at least. It's right off the freeway and a good price for what you get.

Desventajas: Gym was hardly there at all. Fitness is important to me.I can improvise thanks to my training but I might as well have done bodyweight workouts. They didn't have someone at the front gate to let me in so I stood there for a while before crawling under the gate to open it myself.

Ventajas: Breakfast buffet was superior and the lobby, garden and the pool were beautiful. The staff were very helpful and kind.

Desventajas: You have to take a taxi everywhere, and the cabs that are available at the hotel charge a premium to get you to your next location. It was $12 for a cab ride to Centro downtown and $6 for the cab ride back.

Ventajas: The staff was wonderful and made me feel right at home. Check in and check out was very quick and efficient!! I also really enjoyed my dinner at the pool bar restaurant!! My room was very clean and comfortable as well and the hot water was AMAZING for my bath!!

Desventajas: There was nothing I didn't like!!

Desventajas: Prices for the food... It was over priced.

Ventajas: Close to where I work

Desventajas: Old carpets that smell really bad. Swimming pool not accessible after 5pm or before 9am (Could bot use them since I am on a business trip) Old elevators with weird and scary sounds

Ventajas: The buffet breakfast was great, variety and quantity. Enjoy that! The bed was very comfortable, did a lot of sleeping. The shuttle to the airport was free but it goes on the hour and you need to schedule your spots ahead of time.

Desventajas: Not a good place to walk anywhere. We wanted food but the restaurant at the hotel opened at 6:30pm. Better expect to catch a taxi or dodge traffic across the highway to go out. Also the restaurant was expensive for the portions, if you want your value, get the dessert bar for 6$. They will charge you for that bottled water they pour you. Wifi was cutting out a lot. They hotel had seen better days, lacking on the details of maintenance. I was happy for a minibar but was told it was 10$ just to unlock it so don't expect to have a fridge in the room. There was an ice bucket though.

Ventajas: Nice with free shuttle to airport, comfortable beds and spacious rooms.

Desventajas: There were some ants in the bathroom and overall could use more in depth cleaning.

Ventajas: Clean room, and spacious

Desventajas: The gym was pretty messy, and too much equipment for the size of room it was in.

Ventajas: Nice facility great service and amazing staff!

Desventajas: Leaving

Ventajas: the grounds were beautiful

Desventajas: the location