DeSoto hoteles

Ventajas: The room had a mold smell which was not Pleasant. It was clean.

Desventajas: The smell of the room.

Ventajas: I'm just keep use this hotel's And wait rewards

Ventajas: Cleanliness

Desventajas: Breakfast was awful. Poor selection of food, too much bread.Tasted bad, food was cold and not fresh. Workers didn’t really want to help and was on personal cell phones

Desventajas: It was in close proximity to restaurants and stores. The staff was not friendly or accommodating, we asked if we could get our room vacuumed but we were told they only vacuum on the day of check out. We were there 3 nights and never got our room cleaned.

Ventajas: Friendly staff, clean rooms, up-to-date decor. Breakfast with a southern flair. Not just powdered eggs. Good coffee.

Desventajas: Gates outside are weird.

Ventajas: Cleanliness

Desventajas: N/A

Ventajas: Friendly and exceptional staff in a beautiful environment and exceptionally clean!

Ventajas: Great breakfast. Wonderful location and staff

Ventajas: The location

Desventajas: You had to pay to wash and dry your laundry. The waffle's did not taste good and the breakfast choices was the same everyday. The the room was hot several times so the thermostat had to be reset.

Ventajas: Very clean and courteous staff

Desventajas: Nothing at all Everything was great

Ventajas: The location

Desventajas: Bed was to hard. We were right next door to the meeting room so it was very loud. Sleeping in was not an option. The breakfast was horrible and the waiting staff was rude

Ventajas: everything

Desventajas: nothing

Ventajas: Breakfast selections

Desventajas: The breakfast could have been better

Ventajas: I love the breakfast, it was amazing; the kerig coffee maker in the rooms, amazing; the pillows and bed were comfortable, amazing.

Desventajas: I didn't like the ants and cockroach or water bugs in the room, I were in room 129 first, then I had to move to room 214 because of that; but everything else were amazing.

Ventajas: Breakfast at other Holidays Inns is better.

Desventajas: Restaurant

Ventajas: Great customer service. Nice and clean hotel. Staff was very attentive, And friendly. Also a Great breakfast setup. And the food was good. I

Desventajas: There was nothing not to like.

Ventajas: It was easy to get to the softball fields that my niece was playing at.

Desventajas: First off, the treadmill and elliptical didn’t work. The treadmill didn’t turn on and the elliptical was so squeaky it would have woke up the entire hotel. Next, breakfast was sub par- we got there at 8:30 and there was nothing out ( no sausage, ham steaks, biscuits or gravy- the Cinnabon rolls were also out) By the time the staff got out sausage it was gone in 1 min and people were still waiting for biscuits and anything else to maybe eat. You couldn’t eat a complete breakfast. Also by 8:30 All the fruit was gone and it was never replaced .

Ventajas: The hotel was very clean inside but the outside (landscape area needed improvement).

Desventajas: The "incidental fee" caught me off guard even though it was refunded. When I made reservations, I was not aware of the incidental fee.

Ventajas: cleanliness, location, comfort, free breakfast, friendly and courteous stafff

Desventajas: no

Ventajas: Location

Desventajas: Ran out of coffee

Ventajas: it was clean

Desventajas: Breakfast is over at 9:30. The food was gone at 9:10. the person working there told me no more food was comming out and that she could not control how much food the other guest put on their plate. I don't care how much the other Guest eat. if breakfast time is not over bring out more food. Your daily pricinng policy that i find out about when i asked questions about my bill. I would never knowingly pay $251. for one nite in your hotel

Ventajas: every thing great. enjoyed my stay

Desventajas: all was good

Desventajas: I didn't get the same room that I had last year in August of 2018.

Ventajas: Nada

Desventajas: Todo

Desventajas: pool needs to be heated in the winter time... it was super super cold

Ventajas: Friendly staff. Clean quiet room.

Ventajas: The comfortable bed and breakfast.

Desventajas: I didnt like we got locked out of the room for 2 hours. I wsnt my money back.

Ventajas: Room was very clean, staff was great and helpful. Breakfast was just like any other complimentary hotel breakfast.

Desventajas: Asked for a room that slept up to 5 people so we had a double bed but no sofa bed as well.

Ventajas: The oatmeal and fruit salad were excellent.

Ventajas: Pastry was good. The fruit was fresh and tasty. The beds were comfortable. We usually hzvr yo ask for extra towels, we had a plenty this time.

Desventajas: Nothing.

Ventajas: The staff was friendly

Desventajas: No non pork options on the breakfast menu. For breakfast to be included. I couldn't enjoy much of it

Ventajas: Easy access, good breakfast, very clean and staff was friendly and helpful.

Desventajas: Not close to restaurants.

Ventajas: Location near my family and shopping areas. Multiple restaurants near by and a variety.

Desventajas: No complaints

Ventajas: The bed is comfortable and the room size

Desventajas: The odor, the construction & parking

Ventajas: The room was great love the shampoo and conditioner

Desventajas: The coffee was too weak was like tea

Ventajas: Convenient location, very nice staff.

Desventajas: There's remodeling going on the 4th floor. Either due to that or for some other reason, water was turned off just as I wanted to take ac shower before checking out. That was a surprise to me and to the front desk, and obviously somewhat disappointing.

Ventajas: Everything was excellent

Desventajas: NA

Ventajas: Conveniently located

Desventajas: Needed more lighting in the room

Desventajas: Very clean, very accessible to highway, good price. I loved that it had a kitchen! easy to use stove, and silverware for your eating and cooking.

Desventajas: Everything

Ventajas: The staff was above n beyond nice

Desventajas: There wasn’t anything too complain about I loved the stay

Ventajas: Everything was good

Ventajas: The food and bed was nice but the hotel was remodeling and some things were broken so I fell on a broken tile on the floor and hurt my knee

Desventajas: I didnt like hurting myself on a broken tile

Ventajas: The staff was absolutely wonderful, very helpful and knowledgeable. The location was awesome as always. We held a family reunion there some years ago and had the same wonderful experience.

Desventajas: Very little that I didn't like.

Ventajas: Everything

Desventajas: N/A

Ventajas: everything else was great. 1

Desventajas: some group taking up seats in the breakfast area during breakfast to study

Ventajas: The staff and cleanliness...

Desventajas: They were remodeling, so the entire lobby area & first floor was deconstructed.

Desventajas: I needed a firm bed because of back issues. That was my only issue.

Ventajas: Estaba cerca de la iglesia asistí

Desventajas: Todo bien

Desventajas: Not at all what I expected from a hilton.... there was mold in the shower. When I got out of the shower the floor was flooded because shower door did not seal properly. The closet closet doors were off track and just leaning in closet...

Desventajas: I was disappointed that the breakfast was not complimentary. I was not there to linger on Sunday morning and benefit from paying close to $12.00 for the breakfast buffet. However I was looking forward to enjoying a fresh waffle.

Ventajas: Front desk staff was nice and accommodating.

Desventajas: The shower/tub. It was clearly old with stains that can't come out. The worst hotel show/tub experience.

Ventajas: The price was okay.. $115

Desventajas: The young man that checked my husband in was not paying attention to him or answering his questions. He was busy having a conversation with someone else while checking my husband in and getting him the room key. When we got up to our room the tv did not work and the bed had finger nail clippings in it. The property definitely needs to be updated as well. An elevator was also out of order at the time.

Ventajas: Very nice hotel.

Desventajas: Restaurant was a little expensive.

Ventajas: Qconvenient, close to restaurants and grocery store

Desventajas: Rain couldnt use the pool.

Ventajas: Very nice place to stay.

Desventajas: Nothing

Ventajas: The assistant manager and the girl working the bar on Saturday night were extremely nice and provided excellent customer service. They were WONDERFUL! The sales lady there working was rude and out of line. I was there to see my brother who just returned from deployment to Afghanistan with his company and was there for work. His co-worker has a small service animal (dog, 15 lbs)who was with us at the bar on Saturday night while we had a hamburger and a couple of drinks. He was/is a very calm, well trained dog and was in his backpack when the sales lady was having conversation with other guests noticed him and came over to say; "you know we only accept service animals, right?" to which he replied, "yes, I have been staying here for a week." she said "ok" and walked away while rolling her eyes at the other guests she had been talking to. She probably didn't realize or care that she was disrespecting a veteran who has served our country and continues to do so. Our stay was excellent other than that. I was very taken aback and appalled that a sales lady would treat a guest so callously. She probably doesn't like dogs.

Desventajas: the sales lady.

Ventajas: Nice bed and good coach that transformed into a second bed for us.

Desventajas: There is a glue stain inside one of the elevators’ wall.

Desventajas: I reserved a king room 1 bed and they gave it to someone else! When I checked in I was told they had sold out of 1 bed rooms but they put me in king room with 2 beds for same price! Clerk said he didnt know what happened! It's just when you have reservations they should make sure you are 1st! But stay was excellent!

Ventajas: Great room accommodations and breakfast.

Desventajas: N/a

Ventajas: Shauna at the reception is the perfect welcome, super friendly! Same for the other members of the staff! The bed was awesome, I slept like a rose

Desventajas: Overal good experience, no complaints

Ventajas: Limpio y una buena cama

Desventajas: Su wi-go era un poco débil / sobrecargado. Tuve que utilizar mis datos de teléfono.

Desventajas: The carpet in the front desk was dirty. The place looked old. I would not stay at your hotel again. The gym equipment needs to be updated.

Ventajas: Close to food and shopping.

Desventajas: The wifi did not work on the 4th floor. Once we got to the 1st floor, it worked fine. Hallway and elevator constantly smelled like marijuana.

Ventajas: Great hotel, staff was extremely helpful and the luncheon are pet friendly and have a low pet deposit.

Desventajas: Breakfast was not great, but they had a lot of options. I did like the waffles and the orange juice was good. Coffee, eggs and ham were not great but I would give the breakfast a 3 out of 5. The chlorine in the pool was very strong and we could not

Ventajas: Shower

Desventajas: I paid for one bed and when I got here they gave me two the bathroom floor feels like it's about to fall in

Ventajas: The quietness

Desventajas: The bathroom smelled like pee. The refrigerator didn't work. Three water drained out very slow in the bathroom tub.

Ventajas: I loved the pool and hot tub.

Desventajas: I use hotels for the pools and hot tubs/spas. Although this hotel had great amenities, I thought the rate was overpriced compared to other hotels.

Ventajas: Fast, friendly service! Room was excellent, the pool was nice, the facility was nice and quiet through the night. All in all this place was great!!!

Desventajas: After cleaning the rooms, the towels were not replaced. Each night, we would have to ask the front desk for towels

Ventajas: Staff friendly. Rooms nice.

Desventajas: The tv on the breakfast room was on Fox which made me uncomfortable

Ventajas: LOCATION, BREAKFAST AND COMFORTABLE BEDS. THE CHECK IN PROCESS TOOK SOME EXTRA TIME, BUT OVERALL THE CLERKS WERE VERY NICE AND APOLOGETIC ABOUT THE COMPUTER ISSUE.

Ventajas: Convenient to nearby stores.

Desventajas: No

Ventajas: I was disappointed in the because it was not what was shown to me on the website during booking, I was deceived, but the room was cleaned.

Desventajas: The room was too small, I was lied to when I booked the room, I was expecting something bigger.

Ventajas: Very accommodating after I had bed bug bites.

Desventajas: Bed bugs

Ventajas: Bed was like a cloud

Desventajas: Bacon and corn tortillas

Ventajas: The location.

Desventajas: Not applicable

Desventajas: The AC didn't work in my room

Ventajas: The set up of the pool. The fact my son enjoyed himself, along with a few cousins, and a friend.

Desventajas: We couldn't properly use the restroom, and with young children they had to go a lot due to our own festivites; but the toilet wouldn't flush. I informed someone of issue, and was told it was handled, only to find out that wasn't that case. Once expressing my concern, the gentleman up front couldn't get a hold of anyone to fix the problem. Soon after doing our own investigation, the chain was broke; which lead me to believe no one truly came up and fixed the issue. Prior to booking I called about any restrictions at location, and was told the complete opposite. Since my son was turning 6, I had ordered balloons; which ended up being a complete waste of money.

Ventajas: The space and staff

Desventajas: There were roaches crawling everywhere and bed bugs

Ventajas: That I could cook

Desventajas: N/a

Ventajas: They need to update their policy online

Ventajas: Hated it

Desventajas: Everything

Ventajas: The bed was comfy, the front room was roomy and open, the bathroom was ok, and the pool was heated. Staff was nice.

Desventajas: The room was like a sauna, it was literally cooler in the hallway than it was in our room, I reported it to the frontdesk and the young lady reset it, but that did not help. The stove top's electric

Ventajas: I think the property was great.

Desventajas: There were some other guest that were very disrespectful running the corridors, talking very loud, slamming their doors until 4 a.m. Sunday morning.

Ventajas: Precios personal

Desventajas: El olor a tabaco pasillo bichos

Ventajas: The location.

Desventajas: The closet space.

Ventajas: Good location

Ventajas: Big rooms safety Friendly staff

Desventajas: Slow wifi

Ventajas: The free coffee in the morning.

Desventajas: The room smelled like smoke. There were ants crawling around on the desk, nightstand and table. There were not enough towels, no tissue, no trash can and when I called the front desk I was told they'll take care of it when they come in at 10; but when I got back to the room from my family reunion around 11pm, I still had no towels, no tissue, and no trash can or trash bag. Plus the pool was never open the entire stay from Friday through Monday.

Desventajas: I stayed two nights. I was bitten by and I captured a bedbug on the first night. I showed it to the front desk. They changed my room. Again I was bitten and captured a bedbug. I was accused of transferring the bugs by the front desk. When I asked to be compensated, I was told corporate handle such matters. I haven't heard from them.

Ventajas: The room was ok

Desventajas: There was bed bugs I had to leave did not enjoy my stay waste of my money

Desventajas: To much traffic. People were walking around the building and parking lot at all times of the day and night, looks like they were high and looking for dope. I did not feel safe. I slept with my pistol under my pillow

Ventajas: The staff was great

Desventajas: Nothing everything was fine

Ventajas: The room was nice.

Desventajas: The property was fine. Our beds weren’t made daily as told to us. Housekeeping was a little slow but overall it wasn’t a bad stay.

Ventajas: The staff is so nice !

Desventajas: N/A

Ventajas: Nada

Desventajas: Olia a un quimico para limpieza. Muy fuerte hacia doler la cabeza.

Ventajas: Location

Desventajas: *Mold in room had to switch rooms *Water puddle in another room that I almost slipped in upon entering; had to switch rooms *Unable to enter another room because the lock was not operating; had to switch rooms. This all occurred in one night.

Ventajas: Lot restaurants in area

Desventajas: Bed to hard. Floor was not clean

Ventajas: I like the size of the room.

Desventajas: Customer service. Hotel very rude,... Hotel room smelly.

Ventajas: Waffles only hot breakfast available. Everything else is grab food... Could be better too expensive considering nicer places are about the same...

Desventajas: Dirty room vould be better.. Price isn't worth the value.. Breakfast could be better.. Staff could be friendlier!!

Ventajas: Location

Desventajas: Toilet overflow and nobody ways available to take care of it,so had to check out early and find another room.

Ventajas: La ubicación

Desventajas: El break fast, no había Decaf Coffe, muy poca variedad de lo demás, no había variedad de frutas, la leche estaba en mal estado, no había el aceite spray para la waflera, el desayuno muy malo y en los 3 días no fueron a hacer limpieza a la habitación

Ventajas: The location was nice it was by a lot of stuff.

Desventajas: None of the vending machines or soda machines worked

Desventajas: The drawer on the nightstand was missing there was no TV guide paperwork . And the main man at the front desk was not very friendly or cordial representing your hotel !

Ventajas: No breakfast place under construction. Not good

Desventajas: Everything

Ventajas: Room was clean

Desventajas: The bathroom was to small

Ventajas: The breakfast was not open by the time we left. Had to get breakfast at a different location.

Desventajas: The hotel is fine with people smoking weed in the rooms that are adjacent to rooms with kids. Not cool to allow guest to smoke weed!

Ventajas: It was quite

Desventajas: Beds to small

Ventajas: The peace and quiet the ability to choose upstairs or downstairs the room didn't smell like cigarettes

Desventajas: There was nothing not to like

Desventajas: The hotel was hot n the room was hot i had called for service they told me 3 times the maintenance was on the way all day n they never showed up untill finally i called around 11pm n had the room switched out sad , they didn't want to give me nothing for the inconvenience , sad went to the swimming pool to cool off n the hot didn't get hot , elevator is slow seems like doesn't nothing work properly there.

Ventajas: The atmosphere and people.

Desventajas: Room (135) had a leak in the bathroom over the toilet

Ventajas: Right off the interstate

Desventajas: Key didn’t work the entire time. AC controls were broken, dirty and just not welcoming.

Ventajas: Hotel is nothing like description provide by booking.com and pictures

Desventajas: Location, everything with the facilities was run down

Ventajas: The room in size was great and more than enough room for my family.

Desventajas: The room was not completely clean. The bathrooms had hairs on the toilet and floor. Trash behind the door in the king suite. The swimming pool was supposed to be heated however it was ice cold, too cold to swim.

Ventajas: Stacy at the front desk was very helpful & was able to get us a refund on 1 night of 3 night stay

Desventajas: The rooms were dirty, lots of carpet stains, old food in refrigerator, pullout bed mattress was horrible, not comfortable at all. Stayed 3 night, no housekeeping at all, had to continuously ask for towels, took hours to get them. My parents had to check out of their room as the smell/mold was unbearable. The AC units drip water, carpets were wet. Worst hotel I've ever stayed at.

Ventajas: No eggs

Desventajas: Ad for breakfast there was none. Very disappointed

Ventajas: Overall a great place! Staff was great

Desventajas: the heated pool & jacuzzi was not working. You can not take your breakfast out of the area which I never heard of but we were running late for an appointment and needed to take our food so we did not finish ,but we enjoyed our stay.

Ventajas: The room I was in had an smell and a leak from the bathroom ceiling

Desventajas: They smell and leak in the room.

Ventajas: The staff were very friendly and helpful. The pool and lobby area were clean

Desventajas: Drunk people and police. Room overall was pretty awful, toilet squealed when flushed, outlet in the bathroom didn't work and NO COFFEE! Breakfast was awful, eggs tasted fishy and sausage looked boiled with brown marks, nasty coffee only avail with buffet.

Ventajas: The location was perfect.

Desventajas: The room had an odor to it. Not totally bad, but definitely there. Our clothes smelled like the room when we left. Gross. The lighting was horrible. No plug ins near the bed. The numbers for outside the door, where there in some places or written on the wall. Door to the parking lot did not lock. So anyone could just walk in. Only one elevator for that large facility.

Ventajas: The bed was very comfortable and the staff was very friendly

Desventajas: The breakfast choices were horrible! Cold cereal and a self serve waffle station was all that we were offered. Hot breakfast was no longer an option.

Desventajas: Precio

Ventajas: Pretty good. Could have been a little hotter/coffee

Desventajas: my bed had a dent in the middle, not at all happy...

Desventajas: bed had holes, room was too cold.

Ventajas: The price was pretty good and for the age of the hotel they have really tried to keep it up. Bed was comfortable. People were helpful and friendly.

Desventajas: I didn't like the lack of compleat cleaned bathroom. Something about someone else's body hair left in the shower screams not clean. TV screen was torched to were it was difficult to watch. The free breakfast was bread and cereal with watered down orange juice, or more like water tenged with orange juice.

Desventajas: Thought it was dingy feeling

Ventajas: Availability, price

Desventajas: Bathroom tub looked disgusting. Room smelled like cigarrettes, humidity. Didn't care for the breakfast.

Ventajas: I was especially happy with the location.

Desventajas: Non smoking rook wreaked of cigarette smoke. The battery in the remote didn’t work.

Ventajas: Location, quiet area.

Desventajas: The rooms smell like smoke, the pillows were flat. There was no lotion and a small number of towels. The continental breakfast wasnt even worth staying for. Highly disappointed in my stay.

Desventajas: Dead bugs everywhere

Ventajas: NOTHING!

Desventajas: We used our own towels, replaced the nasty shower head in the bathroom, laundry was out of service, and I never planned to eat breakfast there, but it was a joke. Never again.

Ventajas: Nothing

Desventajas: The entire hotel needs to be updated and cleaned thoroughly. Our rooms were not cleaned the entire stay and our towels never got changed. Hookers wete working out of the hotel all night.

Ventajas: Absolutely nothing. The hotel was hot and stinking...straight up filthy and smelly. We transferred rooms three times due to no air and smelly. Rooms smelled like dirty wet stinking dogs lived there.

Desventajas: Ditto....

Desventajas: Sucio mal olor en el cuarto