Hotel ICON

Very kind staff and comfy stay

No

Due to anniversary celebration, hotel staff reserved a surprise cake for us. And during the whole journey, they provide a excellent service for us. We must arrange accommodation again.

My family and I had a fantastic stay at Hotel Icon. We stayed 1 night at the hotel to celebrate my father-in-law's 60th birthday. The concierge staff specially sent balloon bouquet, a bottle of champagne, mini cupcakes to my father-in-law's room. The staff certainly made his day memorable. My special thanks goes to Customer Service Director (Restaurant) Nick Tam. He remembered my father-in-law's face and his birthday and congratulated him personally many times, and helped us to get a nice birthday cake to surprise him too. Can't thank him enough!

The club lounge atmosphere was good but perhaps seating arrangement was too business or couples friendly, not enough seatings for a family of 5. Other than nothing else.

Stop looking at other hotels and STAY HERE.

Came back from South Asia raving about this hotel. Can't believe the luxury, style and amenities. I've stayed in more expensive hotels but I've never stayed in better than this. The smartphone they provide you in room with free international calls and data and Internet made wandering Hong Kong so much easier. The breakfast buffet is vast and huge and fancy and delicious. And the rooms are gorgeous and well appointed. All needs are thought of and anticipated. The staff are incredibly attentive, you feel like you're a VIP. I can't imagine staying anywhere else. Six million stars.

Lap of luxury in Kowloon

From the moment we arrived until our departure, the level of service was extraordinary. Rooms are spacious and extremely comfortable. The rest of the facilities exude an approachable luxury that is likely to pamper any traveler. If included in the price of your stay, the buffet breakfast in The Market dining area is not to be believed. Foods from everywhere well prepared and exquisite service. Highly recommend staying here.

We dined in the top floor restaurant Above and Beyond and had the Peking Duck set menu with a wine pairing. Here, unfortunately, the highly attentive service became intrusive and absurd. For example, someone comes every minute to check on your table and rather than a casual glance this check includes a careful study. The servers would often jump in to do something unnecessary and pointless such as turning the water bottle so that the label faces you or randomly realigning items on the table in a fussy manner. And if you had the temerity to top off your own water glass, someone would jump in and grab the bottle form your hand. Aside form the overbearing service, the meal was only okay. The duck was tasty, but most of the other flavors were no more than ordinary. And the wine pairings were similarly undistinguished. Considering that the meal (at HKD 2000) was by far the most expensive one we had in 4 days in Hong Kong, it was a very poor value for money. I recommend going elsewhere despite the high rating this place receives on Trip Advisor.