The Crown Hotel

Nothing

Paid £153.for a twin room for myself and my wife Wednesday 22nd January..2020...room 237...unable to stay in room as large gap in window..very cold..Radiator not working...spoke to reception..was then moved to only room available..217...very small room..window didn't open radiator wouldn't turn off..was told by reception..room was very hot..as no air could circulate as room was situated to a out side wall...had to sleep on top of bed...then was moved again to room 145...1st floor.which was fine..as I had originally booked two nights but on two separate bookings...first night was £153 per night...2nd night..£63.. Asked for a refund for the first night..£153....as moved rooms so many times...was told no.. and they would offer me a free night...subject to availability......this was a birthday few days away ruined by the hotel...for my wife..

Nothing

It was my 60th birthday this week..booked the crown harrogate....worst booking I ever made..booked 2 nights..first price was £266 for two nights...but managed to get it down by making two separate bookings..first night was £153. Second night..£63....so booked...arrived at the crown..booked in paid cash .£216..total...giving room 237.. .room was freezing..radiator didn't work...massive 1 inch cap in window frame...reception..after complained changed room..to 217...as was told this was the only room available...but had previously had complained from other guests saying it was to hot..but we had to take the room...the radiator wouldn't turn off..window didn't open..no air as room was close to kitchen...had to sleep on top of bed all night..next morning they moved us to room 145...which was ok....the morning of departure I asked for a refund for the first night..£153....would give a refund was offered..a free room. For one night..dates would have to be agreed with hotel...absolutely terrible two days stay...management done care...about customers....