Novotel Genève Centre

I really liked they gave you a card to hang on the door if you didn’t want the room serviced. Sometimes we don’t want our room to be serviced and to have an option to put a card on the door that lets hotel staff know is a great idea!

I didn’t like that we were charged in advance for breakfast with the idea they refund the money back if you didn’t eat breakfast at the hotel restaurant. This meant that we had several hundred dollars extra held on our credit card. We had no intention of eating breakfast at the hotel, so to have it held as a charge against our account was incredibly annoying, especially as the money was taken off our credit card until 4 days after checkout, by which time we were in another country and it would have been much more difficult to dispute if a mistake was made (everything was correctly charged to our card, but I was concerned for the four days we had hundreds of extra dollars against our card after our departure). I have no idea why breakfast is handled this way but it’s the first time I have encountered it at a hotel (usually it might just be $200 to cover any misc charges or damages, but this ended up being about $600 extra, which is a ridiculous amount to hold).

Location in the city, room was comfortable and modern. Staff were always very helpful and welcoming.

The room was much too hot and there was no way to reduce the room temperature