Noisy and room smelled of cigarette, staff unhelpf
Location is OK. Not too far from where stuff happens (main station mainly), but not a particularly nice area by itself.
The room we were given smelled very strongly of cigarette. We immediately complained but the only member of staff there at the time told us the hotel was fully booked for the night so we couldn't switch rooms. He said he'd get back to me once he spoke with the owner, but he never contacted me, neither by phone or by knocking on our room. We ended up sleeping with the windows open, but the smell was still there throughout the night. The air in the hall was much cleaner than that of the room. You get what you pay, I guess.
Almost very good, except...
Quiet, very clean, coffee available in the corridor, nice greeting staff, affordable... bottle opener in the room :)
When we booked, we were not asked if we wanted a breakfast included. In every single hotel we were the days before, all breakfasts were included, so we forgot that in this one it wasn't the case. The asian girl in charge of cleaning the dining room waited for us to start our breakfast to ask for our "breakfast card". Obviously we didn't have it. So she became VERY UNFRIENDLY, asked for our room keycard and went to the reception desk. When she went back, she just gave us our keycard back, without a word or even a smile. We would have appreciated a request for this breakfast card BEFORE we entered the room. We felt like we were trapped, after feeling that we committed a crime. Too bad, so far it had been a very pleasant stay.
Si decides alojarte en Hotel Residenz Düsseldorf, disfrutarás de una fantástica ubicación en el centro de Düsseldorf, a solo 15 minutos en coche de Museum Kunstpalast y Ayuntamiento de Düsseldorf. Tendrás periódicos gratuitos en el vestíbulo, servicio de tintorería y atención multilingüe a tu disposición. Hay un aparcamiento sin asistencia (de pago) disponible.
Basado en 488 opiniones
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