Holiday Inn Express New York-Brooklyn

Ventajas: Close to Metro

Desventajas: One elevator, No bath towels, limited toiletries, no soap, no shampoo. No easy chairs in room.. Poor value/

Worst experience I've ever had.

Ventajas: The hotel is within walking distance from the subway and there is a great BBQ place across the street.

Desventajas: I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.

I was not comfort.

Desventajas: The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$

Cramped rooms, run-down neighborhood

Ventajas: It was close to a subway station, and the staff were friendly. The AC in the room worked well, and the shower had good pressure and hot water. Breakfast was very good, and they had a respectable biscuits and gravy.

Desventajas: Very tiny room, even the mattresses felt like they weren't even full sized. No closet at all, just a tiny wardrobe that was already half filled with the iron and board. One of the phones didn't work. The room-darkening curtains did not close all the way. No luggage rack, so we had to stack our suitcases on the desk and chair. There was also no mini-fridge, but honestly where would they have put it, under the sink? The door wouldn't close tightly and did not feel very secure. The elevator was incredibly slow.

Inconsiderate

Ventajas: I had mistakenly made my reservation for the next day.

Desventajas: One of the front desk employee was exceptionally rude. Instead of attempting to help like the other front desk employee was doing, he dismissed me with no further assistance. I had a phone charger and my phone had died, he would not help me charge it. I wanted to us my phone to find a different hotel that I could stay at. I was inebriated, but your employee is not a health care professional to make that accusation.

Ventajas: Cerca de la estación de metro.

Desventajas: Un ascensor, no hay toallas de baño, artículos de baño limitados, no hay champú. No hay sillas en la habitación. Mala relación calidad/precio