DoubleTree Suites by Hilton Boston - Cambridge

Ill-designed for families

Some of the staff were helpful.

There are few rooms for families, and the rooms are not clearly described when checking in. We were even told by our travel agent that the suites all had sleeping for four, which she emailed us after speaking with the hotel. That turns out to be untrue. Only a handful of the suites can accommodate more than two. In our second room (during a 2-night stay), our HVAC unit burnt out and the hotel did not volunteer to help us move to a new room. Once they agreed to give us a new room, we had to ask for help moving, and then again we had to ask for help to set up two roll-away beds. At least one staff person was rude for no apparent reason.

Could use some upgrades

Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies.

Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.

Over charge for garage

Nothing

Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price