Coches de alquiler en Boston

Horrible rental company

Ventajas: Nothing

Desventajas: They tried to charge me a ridiculous amount of money on top of what my reservation was for. They said I needed to pay daily for an ezpass or they would charge me $25 every time I went through a toll.

Ventajas: Upon receiving new rental car, customer service was on par with other companies. Easy to drop car off

Desventajas: Car quality and Customer service (particularly on the rental lot) Situation: Received car with check tire pressure light. First lot attendant was flippant about resolving the issue. Second lot attendant, presumably the manager, said that the tire pressure light would "go away." Ultimately, I asked for a new rental car.

Got upsold on dumb stuff

Desventajas: Didn't like being told I had no option to decline the EZ Pass rental and ended up spending $52 for $6 worth of tolls.

N/a

Ventajas: N/a

Desventajas: N/a

Desventajas: The attendant on duty when we returned the car was extremely rude and disrespectful to my family and I.

No vehicle transponders in Boston

Desventajas: The Boston location had cars but no transponders. You can't drive the area without them. The agent's suggestion of seeing my GPS to the avoid tolls was not the answer. I rented with Hertz instead

Never happened

Ventajas: Had an awful experience trying to obtain the car, still haven't gotten my refund for reserving it.

Desventajas: Absolutely nothing.

Ventajas: The jeep Liberty go good gas mileage and was adequate.

Desventajas: We didn't get to chose our vehicle. The Jeep Liberty made a lot of road noise and seemed to be out of alignment.

Desventajas: We pre-paid for the car. When we picked up the car where to pick out any car in a certain area. I asked the attendant at the lot if picked the car I did would it be the same price. He look at my prepaid and no extra charge. When I check out the lot and ask the same question I was told no extra charge. When I return the car I was charged $92 extra. Still waiting to hear back from Alamo requested help with this it's been all week. Very frustrating!!

Pick up nightmare!

Ventajas: The vehicle was comfortable

Desventajas: When we arrived at the Boston airport, the lines at Budget were so long it took an hour to get through the line only to discover the vehicle I reserved was not at the airport location, but at another Budget location on the other side of Boston and that location was already closed for the day! So we had to cancel our arrival day plans and take a very expensive cab ride across town to our accommodations that night. The next morning I had to get to the Budget office across town only to find out that office had been permanently closed and had to run a mile and a half to another location. When I finally arrived, the vehicle we reserved was there, but it had a spare tire on it as one of the tires had been blown out, and th vehicle kept chiming that it needed an oil change. I will never rent from Kayak or Budget again.

Desventajas: The vehicle I requested was not available. I did not want a different vehicle. I should have been informed that the vehicle I requested was not available before I drove all the way to the agency to pick it up

Fine

Ventajas: The car was new and got great mileage. The ability to rent from Boston abd drop off in Manhattan was great. Both pickup and srop off qenr smoothly

Desventajas: At pickup, the car was a bit dirty. This was noticeable to the attendant in Manhattan.

Very poor experience - would not recommend to a friend

Desventajas: - reps were unfriendly as I arrived to office. They were upset that I arrived so near to their closing time; I had to argue to get hem to serve me (otherwise I would've been stranded in town for the night) - there was no walk through before I got in the car; maybe because they were upset with me from the beginning, but no one walked to me to my car to inspect it for damage, tell me what to do about gas / tolls etc. - car was not cleaned when we picked up. Filled with old trash from previous user. Barely any gas in the tank. - finally, I wasn't told there were no after hours drop offs. I ended up having to extend my rental into the next day (for an additional $60+)

Ventajas: Car was fine

Desventajas: Stood in line for over an hour just to pick up car.

Desventajas: Horrible pick up and drop off experience

Ventajas: The car was okay - nothing special - barebones.

Desventajas: The price was not what was quoted on Kayak. Dollar said at time of pickup that your prices were incomplete. What was supposed to be in the $300.00 dollar range ended up being in the $500.00 range.

Adequate rental

Ventajas: Drop off was easy.

Desventajas: Pickup process was slow and had to wait extra at gate. Car selection mediocre, and car was a stripper. Impossible to figure out how to hook up phone. Also, when did Nissan Sentra become a midsize car?

Takes advantage of customers in MA

Ventajas: The car was there when I arrived and it was clean.

Desventajas: In MA, tolls are now either EZ pass or pay-by-plate (they mail you a bill); they no longer accept cash. This is great for traffic flow, however this rental car company is taking advantage of MA renters. They present you with two choices, you can either rent an EZ pass from them for $12 + tolls or you can use the pay-by-plate and pay a $40 admin charge + tolls. The only way to avoid these charges is to know ahead of time that you need to bring your own EZ pass. There is no easy way to get your own transponder after the fact either, since just to get out of the airport you are charged a toll so it's too late to avoid the $40 charge. The result is that Dollar can tack on extra fees for no good reason that most people will not be able to avoid. It's despicable and unethical. MA gives out the transponders for free basically (they cost $20 but you get $20 in toll credits) so how can Dollar justify charging their customers $12 each time they rent out a car with a transponder? I will not be renting from Dollar again if I can avoid it. They are scam artists.

Desventajas: I forgot my wallet in the car and couldn't contact anyone to ask about it...not phone contact...and I left a lot of money in it so I am very concerned.

Rude agent at pickup

Ventajas: Manager was very responsive after bad experience with agent at pickup counter.

Desventajas: Agent at rental pickup counter was very rude and non-helpful

Desventajas: The rate quoted was no where near the amount actually paid

Fast & friendly service, lessor quality vehicle

Ventajas: Fast and friendly staff and both pick-up and drop-off sites.

Desventajas: The vehicle had some damage on the driver side door and rear driver-side quarterpanel, squeaky brake pads and could use new windshield wipers as it was hard to see through the smeared glass when it rained on the trip. Overall, staff was great but I was hoping to have a higher quality vehicle for paying nearly $1000.00 for a full week's rental.

Desventajas: The drop off destination said Boston. When I entered the address it took me to a building in Newton, outside Boston. All the Enterprise phone numbers were automated, everything was closed. I found another Enterprise office and left the car there.

August 26

Desventajas: The man that checked me out asked me why I brought it to Boston even though that was part of my reservation. He talked to me like I was stupid and I was doing something wrong.

Desventajas: The Nissan Rogue as a bad blind spot on the right had side making it very difficult checking the right lane for vehicles approaching. Recommend discontinuing this model as a rental car option

Desventajas: Left iPad in glove compartment. When I returned to the car rental area the iPad hadn't been handed in to the manager or lost property after the car was cleaned which was disappointing. I couldn't check car myself as it had been rented out even though I had returned within 3 hours of having left the car back

Desventajas: Our flight was delayed. Unlike the other rental car companies, E-Z was closed when we arrived. We we're able to get a car from Hertz at a substantially higher cost.

Hidding fees

Ventajas: When I got there the staff were rude to me and the hiddfing fees start coming up

Desventajas: The hole experience was horrible I won't used them ever again

Desventajas: We had reserved a mid size suv, but when we got there, they had a long line and only a few compact cars available. Clearly the lady behind the counter was stressed and didn't handle the line or situation well. We ended up getting a car from a competitor for a better price. Will never use this company again.

Poor customer service.

Ventajas: Staff not very friendly or helpful. Especially when it was time to inspect the care prior to driving away. The lady looked at my paper, said we "didn't need to inspect the car" and prior to opening the gate to let me out, decided to have a conversation with another woman. I felt the customer service was very poor.

Complete Bait and Switch--will never use them agai

Desventajas: I was charged nearly 125$ more than what appeared on my Kayak invoice, plus another 100$ for an EZ toll pass that it turns out I really didn't need. They should have told me that if I didn't rent the EZ toll pass, I would be charged 25$ each time I used the a tollroad--as I used the toll road only twice, I could have saved $50 by NOT having the pass!! Very unhappy.

Horrible car

Ventajas: Ease of pick up and drop off- kind of. The car exchange at another airport went well.

Desventajas: Quality of car. The first car I had ran poorly, had no back up camera and was pretty darn awful. I turned it in and was given a much better car, except the passenger air bag monitor malfunctioned and the wiper blades needed to be replaced. When I dropped it off, the lovely counter attendant tried to make it all right but I could not wait to see what happened next. I had gotten lost in the airport, and I needed to get to my gate. I barely made it onto my flight.

Bad Experience

Ventajas: nothing

Desventajas: Rental cost was ridiculous, but to be fair all cars at Boston were, so had to settle for little compact which wasn't made for anyone over 5'6" tall! At pickup, was told to go to compact area and pick out any car... got there and there was a line of people but not a single car! Eventually here and there a car came in and someone would have to take whatever came. I asked why there were no cars here, he tried to blame it on the union (how stupid)! Then asked why they won't upgrade to available cars, he said they wouldn't let him. After too long of a wait, I eventually got a car... TOTALLY UNACCEPTABLE !!!

I went to the hertz counter on Saturday and Cancel this Reservation;

Ventajas: Riad Karcouche

If I could give zero stars, I would!

Ventajas: Absolutely nothing.

Desventajas: The lady at the counter was very rude. I had reserved a specific vehicle class (and pre-paid the week before) and it wasn’t available, which she didn’t even bother to let us know before giving us keys, much less apologize that my reservation meant nothing. The first vehicle had body damage on the front. The second one didn’t start. The third had a broken headlight. Each time we returned with the unusable keys, she shrugged and told us a new stall number, not even pretending to be concerned or apologetic. We asked about other vehicles in the lot and were told they didn’t have keys for them. (Not sure how they got there, or how there was a specific “we don’t have keys for them” area of the lot...pretty incredible, if you ask me.). Never once were we offered an upgrade or any other options, even though we heard her offer an upgrade (to a car we had already asked about and been told was not an option) to another customer who didn’t even ask. A terrible experience. When I called Hertz corporate the next day, it took 45 minutes to get to a real person. They were unable to help me, and o spend the next hour being transferred around to many OTHER people who were also unable to help me. I was never even able to get a hold of anyone at the branch we had rented from. When we returned the vehicle, I asked to speak to a manager...nowhere to be found. The employee tried to call her to come to the desk...her phone was sitting on the counter next to him. Zero help. Worst rental experience ever. Never going back.

Don’t use Hertz

Desventajas: They reserved me a car for the wrong city (nearby) and we’re going to charge $250 to change it but only $50 to cancel. Really stupid company. Another family member had a similar experience on this trip. Most people know not to use Hertz and now I am aware.

Desventajas: Car broke down at first stop and had to be towed. New car was a mini that was not cleaned or ready for use. Only available car at new location. Poor customer service.

Ventajas: I really liked the people receiving the car in the dropoff

Desventajas: The people behind the counter did not smile once - any off them. They seemed tired. I picked up the car around 8 in the morning. I was not happy with the car, but was told, that she got the car she was given by a mansger, it could not change. My son could not look out the window of the. Not a good thing for a roadtrip!

National did not honor my Kayak reservation and ov

Ventajas: Nothing

Desventajas: I booked through Kayak for a $220 10 day car rental. When I arrived in Boston they gave me a car and left. When I returned it they gave me a bill for over $600 and refused to reimburse me after showing them the Kayak confirmation email. After speaking to the national rep they only remebursed me $100

Terrible car, worthless Garmin GPS

Ventajas: The check in was easy, but they had no idea of my Emerald Club Membership

Desventajas: The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea. The Toyota Camray is a POS. The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.