Lucas House Hotel

I only stayed one night on a room only basis. The staff were very friendly and helpful. Free easy parking as a big bonus. The bedroom was pretty dated but spotlessly clean and lots of hot water for shower and basin.

Bed was "too firm" for me, but that is a personal preference not a criticism!

location was excellent for Queen Elizabeth Hospital

nothing to dislike

Staff were very friendly and made us feel welcome. The location was excellent as we were there for my brother's interview at Birmingham university. Very quick to access the uni by walk, and only a short bus journey away from the train station (Birmingham Moor Street)

There could have been a fridge in the room maybe. Another thing is that the bathroom shower door did not close properly, and the shower also leaked from the side onto the floor. So maybe, a bit more maintenance and checking is needed by the staff to make sure that they don't get damaged bathrooms. The room is a bit small, but I guess you get what you pay for.

lovely setting next to Winterbourne gardens and close to Barber Institute. easy to reach using University Station. Good breakfast!

Willingness of hotel staff to answer our needs, e.g. a snack lunch at around 14:15 and the quality of that lunch when provided. Excellent, polite and friendly service

Staff were all very friendly and helpful.

None.

The staff was great, mainly students but extremely educated and mannered. The hotel is made up of several "hourse", I stayed in a newer one. Excellent confort, cleanliness, tea and coffee facilities. Extremely good location for the University. Otherwise, it is "far" from the city. The swimming pool is not on site, but belongs to the University Sport Centre.