Kurhotel Wurdinger Hof

Very dirty everything

We have waited one hour to be accommodate because the room was not clean before and when finilly was ready the room was still very dirty. I made the reservation for 67.70 and I have paid 74.95 , I have asked for an invoice and that invoice was for the price of reservation not for the price paid. I am disappointed for situation like that in Germany.

Just the location.

Very messy. No shampoo or soap on toilet. No quilts on bed. 2 single matters in double bed. No coffee or tea in room. Very messy and not clean at all. The hotel is misleading with the pictures. No worth it for 4star. Just wast off money for the place. Never going to use it again or recommend it.

Nothing

Very dirty place. Grouse

Absolutely disgusting customer service

I made the mistake of not listening to the other reviews on the website and TripAdvisor. We arrived after 7 hours of driving to the hotel only for the reception area to be shut off from us. Had to call a number to get someone to check us in. This older man came marching down, very cold, didn't greet us, just sat in his office and stared at us. Would refuse to speak any English and told us they could not facilitate our stay. I had my youngest daughter who was 16 and as it states on Booking.com a person up to the age of 17 can be put down as a child. We asked if they had any more rooms or any spare beds, we even said it would be fine for us to still take the room and all share a bed for that night, as it was very late and we were very tired. He just shook his head and walked out the reception area..preparing to lock up!! Naturally, we asked for an explanation and why he wasn't letting us stay, we were very confused about the situation ourselves, and moments later his wife came bursting through the front door shouting at us in German. We said we did not understand and we wanted an explanation to resolve the problem. They started screaming "NO" at us and the woman physically grabbed my arm and pushed me out the front door! I was in shock...and extremely angry! I started raising my voice and told them I was going to report them but they didn't seem to care. When I turned round I saw my youngest daughter and she looked so scared, to have seen her mother be assaulted by a stranger! Please do not promote this business by staying here, it only encourages them to continue using this sort of behaviour towards other guests!