La Quinta Inn & Suites by Wyndham Austin Southwest

I was in Austin on personal business. Do to an emergency, I was required to stay an extra day-- it was late in the afternoon. I opened my laptop, went to Kayak and found a hotel. I quickly reserved a room then continued on w/my business. A few hours later I arrive at the hotel only to realize I used the wrong date (the next night) and didn't have a reservation. The hotel was sold out! I called Kayak, tried to cancel, tried to explain my situation. Rebuffed in each and every case. No. The policy. No, your responsibility. I didn't have a room and eventually went directly to the Hilton hotel site. I called back the next day, one more attempt to have a reasonable conversation, a common sense discussion. No, the policy is clear. I will never use Kayak again. There are plenty of options and the insensitivity, the lack of interest in recognizing a simple mistake and helping with accommodation that night-- didn't exist. Just silly paul montague. lnowllc@gmail.com. 414/ 389 7582 Horrible Kayak Customer Service Experience. Never Again. Continue to tell any and everyone i see, friends, family and colleagues alike!