Definetly not a Sheraton standard
- The room service staff are polite - Some of the receptionists are nice too - Water pressure in the head shower is good - offered us free wifi after calling - offered us 50% discount on parking
I am a fan of Sheraton and I hope that the following crticisms are received constructively. - our room was in building #2. The facility is poorly maintained. Carpets are dusty. The hallway is very narrow and looks very cheap. No decorative pieces, no mirrors, no seating area next to the elevator. - rooms and bathrooms are very tiny and a bit dirty; found hair on one of the beds. No refrigerator in the room! - being in building 2, to reach our car we have to go to floor 2, then walk up the stairs to the exit of the building, then cross outside to reach the main building (and the temperature was in the subcooled) and then take another elevator. - the whole process has to be repeated everytime we wanted to use the gym or swimming pool. Imagine being sweat/warm and walking in freezing temperatures - This is important! we called room services to ask if the breakfast is complimentary. They said it is normally not but they will offer it for free because probably it was holidays. So my cousin went down and, while he was eating, the staff in the resto told him that the breakfast is not free. He had to leave his table to talk with a receptionist who showed signs that she is not believing him. Finally, the manager came and resolved the issue. I believe that the staff may need more training I apologize if I seemed negative but I tried to reflect my experience. I am sure that Sheraton is capable of improving their facility. Within the current status of the hotel, I do not recommend stay there
Location, customer service and very nice room. The location for my business trip is excellent. Great customer service exemplified by Gelila as I checked in as she was very helpful with a smile. Room was large and clean.
Nice looking hotel for a good price. The staff was friendly and the room was clean. The shuttle to the airport was very convenient as well.
The only minor hitch we had was they forgot to put washcloths in our room. It took a couple calls to the front desk before they made it up to our room, but it wasn't that big of a deal.
Nothing is good
Dirty, bas service, and had to get a room card every single time i got out of the room because they are only for one use
Nice hotel, location is awesome as it's very close to DC
Room was facing the street. If we opened our window shades, being on the first level anyone would be able to see us which can be uncomfortable and doesn't make for a nice view. The room neighboring us was obviously over the 4 person limit playing loud music, yelling and partying. It took 2 calls to the front desk and 4 hours to get them to quiet down. My husband and I were looking to relax and get some sleep instead we got an unprofessional hotel who lets teenagers party whith no regard to other guests. Never were allowed to speak with management nor were we offered anything to compensate our troubles. Nothing against the hotel itself it's a nice hotel although the rooms lack a fridge/microwave but the staff and management and security here are the real problem.
Limpio y amables
Estaba cerca de todo pero en una zona tranquila y espaciosa
Nuestro viaje a Washington DC.
Me encanta que este hotel ofrece un servicio de transporte a DCA y la opción de aparcar en el hotel mientras se viaja.
Estuvimos en una habitación justo en la calle y había mucho ruido por la noche.
Comodidad de Reagan para precio
Dated hotel in a good location near Arlington Nat'
Location is convenient to Pentagon, Western DC, and good highways within a block. Price - special low rate for the 1 night
Dark room, needs updating. Room had 2 double beds, was told by staff that hotel did not have a room with a queen bed which we wanted. Make sure you keep a key after checkout if you need to drive your vehicle out of the attached garage. I didn't and had to go back to the front desk (on an elevator). Check-in was a little slow.
La vista desde la habitación!
Me gusta la cercanía al centro de DC así como a Pentagon City, en donde hay un montón de restaurantes
Wifi no es gratuito y los $13 dólares que pagas por 24 horas es un poco excesivo.
Bebida gratis y tickets desayuno debido a la falta de habitaciones.
La habitación no estaba lista a las 7 de la tarde.
El servicio de transporte hace que este hotel sea muy conveniente.
Bonito y tranquilo
Pobre de formación de personal. Muy grosero y poco profesional.
No recomendado para turistas.
La ubicación era imposible aventurarse a cualquier lugar a pie.
Disfrute de las relajantes comodidades y de las vistas panorámicas de Washington D.C. en nuestro acogedor hotel, a sólo un corto trayecto de la ciudad y de lugares históricos.
Basado en 3.534 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
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