Opiniones recientes
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5,2
Advantage--Never Again!
Desventajas: One hour wait in line to get the car. Only two people working the counter. They were doing their very best, but this is a corporate problem. The agent who helped us said it is always like this, and YES, they are seriously understaffed. Customers were all angry and frustrated. Within two hours after turning our car in, I was notified by the damage insurer that a claim had been filed by Advantage. We barely drove the car and there was NO DAMAGE when we turned it in.
Opinión de
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4,8
Desventajas: management has the place understaffed.
Opinión de
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2,0
where to start
Ventajas: still questionable.
Desventajas: A LOT. - Seemed that shuttle from airport to the car rental is every 30 minutes. - Arrived at car rental, line was longer than TSA check point. Waited in line over an 1.5 hrs to finally received customer service. - Car wasn't available, was told to wait! (ETA was unknown). So they downgraded me, for the ready/available car. - Car was damage; front fender beat up tons of scratches, seat was stained, 42273 miles on it! - Car smelled like cigarette smoke inside. I should've read the review first, my fault. Spoke the agent that night, kept blaming the system for freezing up, gave the benefit of a doubt. The day I returned the car, I saw the same length of line of when i arrived.
Opinión de
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4,0
Desventajas: The check in line took over an hour to get our car. Understaffed is an understatement! Will never use them again.
Opinión de
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5,6
Desventajas: Car was all keyed up. Windshield was very dirty Had a temporary license plate
Opinión de
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2,0
No convertible for locals
Ventajas: Nothing
Desventajas: No free parking in the area. So needed to fill a meter for 10 hours worth of $. Advantage operator advised that they do not rent convertible cars to locals. That would be their company policy. My booking through Kayak was clearly including my address and still got through. The customer service was bad, the operator clearly couldn’t deal with the situation. Bottom line, there was no car rental. My visitors (reason why I wanted to rent the car) were disappointed.
Opinión de
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7,2
Locals beware!
Ventajas: The convienence of 24 hour service is amazing. The quick turn around of paperwork.
Desventajas: Locals cannot rent SUVs. It is not posted . Parking is not safe around facility. Workers are quick to brush you off and ignore you without any investment of wanting return business.
Opinión de
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2,0
Ventajas: Return was easy
Desventajas: Pick up took an hour. Way too slow
Opinión de
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3,6
Poor quality Car
Desventajas: The rental car was scratched on the outside and filthy on the inside. Anything over 60 mph and the car made a flapping noise like the front bumper was about to fall off. Will never rent from again.
Opinión de
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10,0
Ventajas: Everything from price to customer service was excellent. No surprises, the car was in excellent condition.
Opinión de
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7,6
Ventajas: Great vehicle to drive!
Desventajas: Cigarette smoke smell.
Opinión de
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4,8
PIckup took FOREVER
Ventajas: Clean car, ran well. The shuttle worked well.
Desventajas: There were only 2 staff at the pickup center in Inglewood. There was a line 15 deep when we arrived, and by the time we left, A FULL HOUR later, there were 25 people in line. Staffing is a huge concern.
Opinión de
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7,2
Locals beware!
Ventajas: The convienence of 24 hour service is amazing. The quick turn around of paperwork.
Desventajas: Locals cannot rent SUVs. It is not posted . Parking is not safe around facility. Workers are quick to brush you off and ignore you without any investment of wanting return business.
Opinión de
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7,6
Ventajas: Great vehicle to drive!
Desventajas: Cigarette smoke smell.
Opinión de
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5,2
Advantage--Never Again!
Desventajas: One hour wait in line to get the car. Only two people working the counter. They were doing their very best, but this is a corporate problem. The agent who helped us said it is always like this, and YES, they are seriously understaffed. Customers were all angry and frustrated. Within two hours after turning our car in, I was notified by the damage insurer that a claim had been filed by Advantage. We barely drove the car and there was NO DAMAGE when we turned it in.
Opinión de
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4,8
Desventajas: management has the place understaffed.
Opinión de
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2,0
where to start
Ventajas: still questionable.
Desventajas: A LOT. - Seemed that shuttle from airport to the car rental is every 30 minutes. - Arrived at car rental, line was longer than TSA check point. Waited in line over an 1.5 hrs to finally received customer service. - Car wasn't available, was told to wait! (ETA was unknown). So they downgraded me, for the ready/available car. - Car was damage; front fender beat up tons of scratches, seat was stained, 42273 miles on it! - Car smelled like cigarette smoke inside. I should've read the review first, my fault. Spoke the agent that night, kept blaming the system for freezing up, gave the benefit of a doubt. The day I returned the car, I saw the same length of line of when i arrived.
Opinión de
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4,0
Desventajas: The check in line took over an hour to get our car. Understaffed is an understatement! Will never use them again.
Opinión de
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5,6
Desventajas: Car was all keyed up. Windshield was very dirty Had a temporary license plate
Opinión de
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2,0
No convertible for locals
Ventajas: Nothing
Desventajas: No free parking in the area. So needed to fill a meter for 10 hours worth of $. Advantage operator advised that they do not rent convertible cars to locals. That would be their company policy. My booking through Kayak was clearly including my address and still got through. The customer service was bad, the operator clearly couldn’t deal with the situation. Bottom line, there was no car rental. My visitors (reason why I wanted to rent the car) were disappointed.
Opinión de
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2,0
Ventajas: Return was easy
Desventajas: Pick up took an hour. Way too slow
Opinión de
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3,6
Poor quality Car
Desventajas: The rental car was scratched on the outside and filthy on the inside. Anything over 60 mph and the car made a flapping noise like the front bumper was about to fall off. Will never rent from again.
Opinión de
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4,8
PIckup took FOREVER
Ventajas: Clean car, ran well. The shuttle worked well.
Desventajas: There were only 2 staff at the pickup center in Inglewood. There was a line 15 deep when we arrived, and by the time we left, A FULL HOUR later, there were 25 people in line. Staffing is a huge concern.
Opinión de
