Opiniones recientes
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- Neutrales
- Negativas
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9,2
Desventajas: The vehicle smelled
Opinión de
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10,0
Best customer service
Ventajas: There was a miscommunication between me and someone else ... the lady explained to me what was going on ...and she happily helped me .
Opinión de
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10,0
Fast
Ventajas: No lines
Desventajas: Long wait for shuttle
Opinión de
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2,0
Had to run to my flight thanks to them
Ventajas: Nothing
Desventajas: Initially, it seemed like drop off and transfer to LAX would be straightforward. Two shuttle buses drove off as we approached them and we subsequently watched as three more (empty) shuttle buses drove past without stopping. After waiting another 25 minutes or so another shuttle bus finally arrived at which point so many people were waiting we nearly did get on, despite being the first people waiting. The only explanation we received from any staff about why the shuttle service was so slow was "traffic at the airport is bad" and "those drivers were going to lunch." Seriously? First of all it's more management if everyone is taking their lunch break simultaneously. Second, it's LAX, the traffic is always bad, shouldn't that already be accounted for? We ended out having to run through the airport and boarded our flight just before the doors closed.
Opinión de
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10,0
Great service & car
Ventajas: The ease of getting the car
Opinión de
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10,0
Ventajas: Easy check in (auto) and selection of car. Quick drop off.
Desventajas: All good
Opinión de
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10,0
Last minute full holiday rental
Ventajas: The entire process was very smooth, from booking the night before online, to the customer service I received at the branch (including a very short queue!). Even dropping the vehicle off was super easy and simple. I was over my time by an hour and they charged a very reasonable addition whereas some companies charge a full day extra. One of the best car rental experiences I've had. Also the car was spotless and new and they had a novel system where I could just pick up any car I liked that was parked in the zone! Nice to have a choice :)
Desventajas: Basically nothing.
Opinión de
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10,0
Ventajas: Efficient process
Opinión de
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10,0
Great service
Ventajas: We ended up dropping our car off at LAX versus San Diego. Originally I was told I would incur a $125 fee for this (which is ridiculous) - but the manager at LAX was great and understood our situation. He immediately got rid of that charge. He also explained some benefits to using National in the future for business travel. He did the right thing! and i appreciate that! (wish I remembered his name!)
Opinión de
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10,0
Ventajas: picking up was easy. The car was great and dropping off was easy.
Opinión de
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8,4
Quick and easy
Ventajas: The pick up and deliver process is smooth and easy
Desventajas: The car wasn’t dry, I’d rather to receive a fully dry car.
Opinión de
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7,2
Smelly but friendly
Ventajas: Customer service was awesome! And the people are friendly.
Desventajas: After picking up my car and parking it for a while it reeked of urine!, the had an air freshener smell covering it up when I first got it that work off quickly, luckily I just had that car for 1 day.
Opinión de
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9,2
Desventajas: The vehicle smelled
Opinión de
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10,0
Best customer service
Ventajas: There was a miscommunication between me and someone else ... the lady explained to me what was going on ...and she happily helped me .
Opinión de
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10,0
Fast
Ventajas: No lines
Desventajas: Long wait for shuttle
Opinión de
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10,0
Great service & car
Ventajas: The ease of getting the car
Opinión de
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10,0
Ventajas: Easy check in (auto) and selection of car. Quick drop off.
Desventajas: All good
Opinión de
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10,0
Last minute full holiday rental
Ventajas: The entire process was very smooth, from booking the night before online, to the customer service I received at the branch (including a very short queue!). Even dropping the vehicle off was super easy and simple. I was over my time by an hour and they charged a very reasonable addition whereas some companies charge a full day extra. One of the best car rental experiences I've had. Also the car was spotless and new and they had a novel system where I could just pick up any car I liked that was parked in the zone! Nice to have a choice :)
Desventajas: Basically nothing.
Opinión de
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10,0
Ventajas: Efficient process
Opinión de
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10,0
Great service
Ventajas: We ended up dropping our car off at LAX versus San Diego. Originally I was told I would incur a $125 fee for this (which is ridiculous) - but the manager at LAX was great and understood our situation. He immediately got rid of that charge. He also explained some benefits to using National in the future for business travel. He did the right thing! and i appreciate that! (wish I remembered his name!)
Opinión de
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10,0
Ventajas: picking up was easy. The car was great and dropping off was easy.
Opinión de
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8,4
Quick and easy
Ventajas: The pick up and deliver process is smooth and easy
Desventajas: The car wasn’t dry, I’d rather to receive a fully dry car.
Opinión de
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7,2
Smelly but friendly
Ventajas: Customer service was awesome! And the people are friendly.
Desventajas: After picking up my car and parking it for a while it reeked of urine!, the had an air freshener smell covering it up when I first got it that work off quickly, luckily I just had that car for 1 day.
Opinión de
