Valoración de los viajeros
2.0
Me gusto la limpieza y la devolucion del vehículo. Muy mala la experiencia al alquilar dos veces vehículos "HIBRIDOS" que no lo eran. Primero un Ford Edge, luego un Mercedes 300 ambos a gasolina. El Mercedes no tenía GPS por lo que no servía para el viaje a costa oeste. Finalmente entregaron un Jeep wrangler hibrido. Perdimos 6 hs. para que entreguen un vehículo hibrido con GPS. Agregaron un costo DIARIO de $ 25 por el GPS, totalizando $ 400 + imp. con todos los contratiempos que generaron innecesariamente.Opinión del 21 ene 2024
opinión de![kayak]()
10.0
Truly an excellent rental car experience - from the customer service to the extra assistance with a car switch mid-rental. Everyone I encountered was both kind and helpful.Opinión del 3 ago 2023
opinión de![kayak]()
10.0
Hertz’s policy of choosing from a pool of cars (rather than a substitution chosen by them) was a great way to rent car that I normally would not have paid extra for. Great way to better learn more about the benefits of an electric car and how much simpler they are to operate.Opinión del 1 ago 2023
opinión de![kayak]()
4.0
I thought driving an EV in California wouldn't be a big deal. We were often on edge about where to find charging. Having to download a new app at almost each station was a pain - especially with being from Canada and not having free roaming in the US. And most of the stations charged at very slow rates. This has nothing to do with Hertz, but a warning might have been good. Other than that, the car was nice.Opinión del 31 jul 2023
opinión de![kayak]()
8.0
I was by myself with two big suitcases and one carry in luggage. I wish there was a ride or something so I wouldn’t have to drag my luggage all over. All other services were good, everyone was helpful.Opinión del 21 jul 2023
opinión de![kayak]()
6.0
Drop off location in Vegas is very hard to find. It was at the 10th floor in the parking garage .. no sign until you are up there.. drop box was so small with no sign… took us 20 mins to find drop off location and another 15 mins to find the box :(Opinión del 9 jul 2023
opinión de![kayak]()
10.0
They had a power outage at their intake office, yet they did a spectacular job of servicing customers’ requirements. Great job!Opinión del 3 jul 2023
opinión de![kayak]()
6.0
The initial vehicle they gave us was old, dirty and worn. Had to return to the office and request a different vehicle. Which they didn’t have anything that would suite us. So we had to upgrade which they did for us at a heavily discounted rate.Opinión del 22 jun 2023
opinión de![kayak]()
2.0
Kayak quoted me at one price and I ended up being charged a different price. I’ve had to open a claim to resolve the issue. Will never use kayak or hertz to book a car again.Opinión del 30 may 2023
opinión de![kayak]()
2.0
Pickup was a nightmare and we didn’t even get the car we ordered.Opinión del 21 abr 2023
opinión de![kayak]()
2.0
I reserved a Tesla and have Hertz Gold. When I arrived we were all being told that there was a 45 minute to 1 hour wait for a Tesla despite the fact that there were MANY Teslas in the lot. If you don't have enough cars of a specialty type - DON"T TAKE THE RESERVATION. By the time I was told this I didn't have the ability to go with a different car company but I will definitely NOT let that happen again.Opinión del 18 abr 2023
opinión de![kayak]()
6.0
Feel like I was not listened to. Rented a Tesla model 3. Elected for the charge it myself option and not pay the 35$ flat fee for brining it back at any charge level. Brought it back at the same charge level I got it at 67% and they charged me the 35$ anyway without talking to me at drop off. Will be complaining about it.Opinión del 16 abr 2023
opinión de![kayak]()
