Opiniones recientes
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5,2
Bad Service through hidden cost
Desventajas: Very bad service. Eventually the car was double as expensive as booked online. Online booking die Not include the mandatory insurance. This feels like consumer fraud! wouldnt book again.
Opinión de
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6,8
Beware when renting and getting on-line insurance!!
Ventajas: The car was great and I have no issue with the value I got for my money - minus the issue with insurance and scratches afterwards. Please see my further notes.
Desventajas: When I turned in the auto at Berlin Hauptbahnhof I was treated very unprofessionally. But, the reason I would not recommend Hertz or Dollar again in Germany was that they went out of the way to find very, very minor scratches on the auto - three to be exact - and invoice me for an exorbitant amount - 750 euro to be exact - and at the same time act as though it was my fault that I got myself into this predicament. No customer service or willingness to help. Just a flippant, I don’t care attitude from the Berlin employee. The small scratches on the bumper, wheel and side of the car are the type that anywhere in the U.S. and in other parts of the world would be considered normal wear and tear and would not even be noticed. Yet I believe that because I rented through KAYAK and was encouraged to buy insurance on-line beforehand, which I did, through Alianz, Hertz personnel in Berlin specifically targeted my rental for an unnecessarily picky inspection at return and looked for ways to charge me for wear-and-tear scratches that normally occur everywhere in parking lots and garages. The main beef I have with KAYAK is that when going through the rental process on-line, I was asked to consider insurance coverage. Of course I did and took a non-deductible policy for my rental. But, this isn't what it seems. It is not insurance through the rental agency but a third party. So, I believe that because of getting insurance through Alianz via KAYAK, I was targeted for repairs of scratches on my rental that anywhere in the world where I've rented before would be considered wear and tear. This was a very unprofessional and demeaning experience. Beware when buying insurance through KAYAK!!
Opinión de
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2,0
Tricky hidden fees
Ventajas: I didn't end up renting this car.
Desventajas: When we went to pick up the car we were informed that unless you have a certain kind of high-status credit card you are forced to pay for insurance coverage which added $75 to the cost of the rental. The women at the counter were super rude and unhelpful as well, just saying "it's in the small print somewhere in your booking". We ended up finding another car online at their sister company, Hertz, but those ladies REALLY didn't want to give it to us. Wouldn't book from either place again even if you paid me...
Opinión de
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6,8
Enforced insurance costs?
Ventajas: Car was great, people were great! I would definitely use this location again.
Desventajas: Unfortunately, Dollar passed off my reservation to Hertz which REQUIRED me to buy 64€ worth of insurance. The attendant was apologetic but apparently they slipped this "requirement" into the terms that I agreed to. Very slimy, Hertz/Dollar!!! That's why I rated you "Poor" for "Value for money". Otherwise, you were good-excellent. Too Bad.
Opinión de
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2,0
Desventajas: I got rooked by hertzinto paying more than300 dollars more for insurancethat i should not have had to pay but didnt have a choice i ordered the car through kayak but dollar didnt have nobody at the counter so i had to deal with hertz i will never again deal with kayak hertz or dollar i usually never have trouble with budgetso back to budget next time
Opinión de
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9,2
GREAT CAR AND PEOPLE BUT PROBLEMS
Ventajas: The car and the people were all very nice, patient and knowledgeable.
Desventajas: We had major problems trying to return the car at the Berlin train station. I spent 45-60 minutes driving around circling the train station because of terrible or non-existent signage telling where to return the car. Even the GPS navigational system didn't work using the address to which the car was to be returned. It turned out the return point was directly under the train station which I discovered after flagging down a couple of policemen. Even then I was unsure whether to dare drive down a gated ramp where if you're wrong, you may not be able to back out. The return was a terrible experience because of lack of information. I strongly suggest that customers be given a flyer with this information on it or make sure the GPS system can recognize the address.
Opinión de
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9,6
Don't get the supplemental insurance
Desventajas: Dollar in Europe only accepts insurance from a platinum MasterCard or visa. The supplimental insurance offered by Kayak or other booking companies is not accepted and you will be forced to get much more expensive insurance through Dollar (which is Hertz in most European locations). The supplemental coverage offered through Kayak is not accepted.
Opinión de
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5,2
Desventajas: They didnt accept the insurance I booked with Kayak and I was obliged to pick their own. The price was different than what I had booked. Dollar doesn't exist, it was a Hertz.
Opinión de
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2,0
No major credit card insurance accepted
Desventajas: Look carefully at the rules, no major credit card insurance is accepted, and I was forced to buy their overpriced insurance. never again
Opinión de
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2,0
Ventajas: Not committed to the agreed price
Opinión de
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4,8
Wouldn't recommend it.
Ventajas: Nothing that I liked actually.
Desventajas: The price was more then doubled when I get there. It was because of the insurance. I had to say yes because I had no other option. I think the insurance cannot be more than the original renting price itself. Then they didn't have the car I choose. They gave me a really huge Ford Tourneo. It was really hard to find a spot for parking. Then the car was not there in the parking. I had to wait for about 1.5 hours in total.
Opinión de
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2,0
Terrible service
Desventajas: upon arrival with reservation made 1 month in advance was told by representative that there was no cars available.... after an ordeal and more than 3 hours of discussion and a delay of about 10 hours a different car was offered . A lack of customer service and a complete disregard for the customer makes me never Again rent a car with Dollar . The worse service ever.
Opinión de
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9,2
GREAT CAR AND PEOPLE BUT PROBLEMS
Ventajas: The car and the people were all very nice, patient and knowledgeable.
Desventajas: We had major problems trying to return the car at the Berlin train station. I spent 45-60 minutes driving around circling the train station because of terrible or non-existent signage telling where to return the car. Even the GPS navigational system didn't work using the address to which the car was to be returned. It turned out the return point was directly under the train station which I discovered after flagging down a couple of policemen. Even then I was unsure whether to dare drive down a gated ramp where if you're wrong, you may not be able to back out. The return was a terrible experience because of lack of information. I strongly suggest that customers be given a flyer with this information on it or make sure the GPS system can recognize the address.
Opinión de
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9,6
Don't get the supplemental insurance
Desventajas: Dollar in Europe only accepts insurance from a platinum MasterCard or visa. The supplimental insurance offered by Kayak or other booking companies is not accepted and you will be forced to get much more expensive insurance through Dollar (which is Hertz in most European locations). The supplemental coverage offered through Kayak is not accepted.
Opinión de
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6,8
Beware when renting and getting on-line insurance!!
Ventajas: The car was great and I have no issue with the value I got for my money - minus the issue with insurance and scratches afterwards. Please see my further notes.
Desventajas: When I turned in the auto at Berlin Hauptbahnhof I was treated very unprofessionally. But, the reason I would not recommend Hertz or Dollar again in Germany was that they went out of the way to find very, very minor scratches on the auto - three to be exact - and invoice me for an exorbitant amount - 750 euro to be exact - and at the same time act as though it was my fault that I got myself into this predicament. No customer service or willingness to help. Just a flippant, I don’t care attitude from the Berlin employee. The small scratches on the bumper, wheel and side of the car are the type that anywhere in the U.S. and in other parts of the world would be considered normal wear and tear and would not even be noticed. Yet I believe that because I rented through KAYAK and was encouraged to buy insurance on-line beforehand, which I did, through Alianz, Hertz personnel in Berlin specifically targeted my rental for an unnecessarily picky inspection at return and looked for ways to charge me for wear-and-tear scratches that normally occur everywhere in parking lots and garages. The main beef I have with KAYAK is that when going through the rental process on-line, I was asked to consider insurance coverage. Of course I did and took a non-deductible policy for my rental. But, this isn't what it seems. It is not insurance through the rental agency but a third party. So, I believe that because of getting insurance through Alianz via KAYAK, I was targeted for repairs of scratches on my rental that anywhere in the world where I've rented before would be considered wear and tear. This was a very unprofessional and demeaning experience. Beware when buying insurance through KAYAK!!
Opinión de
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6,8
Enforced insurance costs?
Ventajas: Car was great, people were great! I would definitely use this location again.
Desventajas: Unfortunately, Dollar passed off my reservation to Hertz which REQUIRED me to buy 64€ worth of insurance. The attendant was apologetic but apparently they slipped this "requirement" into the terms that I agreed to. Very slimy, Hertz/Dollar!!! That's why I rated you "Poor" for "Value for money". Otherwise, you were good-excellent. Too Bad.
Opinión de
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5,2
Bad Service through hidden cost
Desventajas: Very bad service. Eventually the car was double as expensive as booked online. Online booking die Not include the mandatory insurance. This feels like consumer fraud! wouldnt book again.
Opinión de
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2,0
Tricky hidden fees
Ventajas: I didn't end up renting this car.
Desventajas: When we went to pick up the car we were informed that unless you have a certain kind of high-status credit card you are forced to pay for insurance coverage which added $75 to the cost of the rental. The women at the counter were super rude and unhelpful as well, just saying "it's in the small print somewhere in your booking". We ended up finding another car online at their sister company, Hertz, but those ladies REALLY didn't want to give it to us. Wouldn't book from either place again even if you paid me...
Opinión de
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2,0
Desventajas: I got rooked by hertzinto paying more than300 dollars more for insurancethat i should not have had to pay but didnt have a choice i ordered the car through kayak but dollar didnt have nobody at the counter so i had to deal with hertz i will never again deal with kayak hertz or dollar i usually never have trouble with budgetso back to budget next time
Opinión de
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5,2
Desventajas: They didnt accept the insurance I booked with Kayak and I was obliged to pick their own. The price was different than what I had booked. Dollar doesn't exist, it was a Hertz.
Opinión de
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2,0
No major credit card insurance accepted
Desventajas: Look carefully at the rules, no major credit card insurance is accepted, and I was forced to buy their overpriced insurance. never again
Opinión de
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2,0
Ventajas: Not committed to the agreed price
Opinión de
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4,8
Wouldn't recommend it.
Ventajas: Nothing that I liked actually.
Desventajas: The price was more then doubled when I get there. It was because of the insurance. I had to say yes because I had no other option. I think the insurance cannot be more than the original renting price itself. Then they didn't have the car I choose. They gave me a really huge Ford Tourneo. It was really hard to find a spot for parking. Then the car was not there in the parking. I had to wait for about 1.5 hours in total.
Opinión de
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2,0
Terrible service
Desventajas: upon arrival with reservation made 1 month in advance was told by representative that there was no cars available.... after an ordeal and more than 3 hours of discussion and a delay of about 10 hours a different car was offered . A lack of customer service and a complete disregard for the customer makes me never Again rent a car with Dollar . The worse service ever.
Opinión de
