Holiday Inn Express & Suites Willows

The beds were comfortable. We liked the food and service at Nancy's Airport Cafe.

Noisy! We were awakened 4 times during the night (trucks, Noisy neighbors, drunks outside our window).

The person who checked me in was very friendly and helpful it was also the same person to check me out 2 Days Later the cleaning staff who cleaned our room 213 on Friday was really good they cleaned our room and changed our sheets like we asked

I didn't like that I wasn't informed that they were under construction also the room seemed like it hadn't been vacuumed and the breakfast is really bad owner needs to make sure that there is a separate person for breakfast and front desk the person running the front desk was also the person running breakfast which made it really hard for them to give great customer service and a good breakfast maybe if they had two people one for breakfast and somebody run the front desk in the morning it would have been better

WiFi did not work. Tv premium channels did not exist even though listed on guide and front desk said they should be there

The room was fine for the price point.

I thought I booked a room for Chico, CA. I ended up 45 miles away. I realize that most of the fault is mine for being in a hurry and being on vacation so I didn't Have time to read the small print.

We have stayed at this hotel many times and always had a wonderful visit. This time the hotel was having some new floors put in and we were not able to use the elevator. We always stay on 2nd floor close to elevator.

We were placed on 1st floor right next to stairs. All night long people slammed back foot and went loudly up stairs.