Holiday Inn London - Heathrow M4,jct.4

The hotel is all fine. Staff, room everything, good value for money. I have one complaint that brought the score down, but I will write it below in the hope that it will push Holiday Inn to do something about it.

Please can you put some pressure on the Hotel Hoppa service run by Hallmark Connections to improve their services? I have come to this HI a couple of times now and both times services that were due to run did not show up at all. Most people staying here are flying in and out of Heathrow and have planes to catch so it is really crucial that the buses run on schedule as they are not all that frequent. This time the bus was due at 7am, and it didn't show. The next one came at 725am but the knock on effect meant at all stops the bus got packed with people and bags and made me late for check in. Please provide your own hotel bus service or take up this complaint with the bus company otherwise I won't stay here again which is a shame because it is more than comfortable.

Close to airport

Offensive smell including cigarettes and stained beds and carpet.

The proximity to the Heathrow Airport

We asked for a wake up call and did not receive one. Our initial room was dusty and not clean and we were then moved into another room. We had to request face towels two days.

Proximity to Heathrow airport. Quiet. Brilliant breakfast.

It was equiped with a very nice staff

no breakfast deal in a quite handsome amount of money

We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.

Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable.

Thought the internet was poorly priced, i.e. too expensive.

Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.

Clezan, mostly quite quiet, ideally located for Heathrow / m25

For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.

Early check in after a long haul flight was not possible