Novotel Sunshine Coast Resort

Everything about the hotel and location were great. Large apartment with huge patio

The check in experience was horrible. My wife, myself and my mother all had the misfortune to deal with the same women on separate occasions on the day of check in and it was horrible in different ways. Without going in to details, for the price point and the simple fact she works in the hospitality industry she was not very hospitable. She may forget she is representing the company. The one good thing is that just about everything and everyone else only got better from there, but it was still a very disappointing start to our stay.

friendly staff, location of resort. fantastic food

all good, the food was outstanding , my only complant is that there was too much food and there fore a lot of waste which is expensive and not good for enviromental sustanability.