I loved the cookies given out at the front desk, the overall cleanliness of my room, and the amount of space available in my room.
September 2-3 Reservation
Tammy helped me on the morning of September 3 to figure out how to print out a very important document. She stuck with me until it was successfully printed out. In addition to that situation, I found Tammy to be very receptive, helpful, and professional. I hope you will shared my feedback with her.
I returned to the hotel on the evening of September 3 to find that my room key would not work. When I went to the front desk, as staff person named Michael, I believe told me that I had only had a reservation for one night. All my belongings had been removed from my room. This was a shock. He was incredibly rude. Finally, he said I had to show him proof that I had a reservation, and I was able to show him my online reservation confirmation. He became very contrite and found an accommodation for me, which was satisfactory and comped my room. I had had a very good experience up to that incident, which was truly appalling. He made no effort to try problem solve at the outset. He just lit into me. I hope that you will work with Michael to improve his behavior toward guests.
Nos consiguieron una habitación y nos dieron galletas. Tuvimos que pedirlas, pero nos las dieron
No había reserva cuando llegamos. Tuvieron que llamar a la empresa de reservas y recibir un cupón por fax. Un poco de circo para un rato.
Si decides alojarte en DoubleTree by Hilton Hotel Santa Fe, te encontrarás en una fantástica zona de Santa Fe (Southside) y apenas te separarán 15 minutos en coche de Colectivo artístico Meow Wolf y College of Santa Fe. Tendrás servicio de tintorería, servicio de recepción 24 horas y atención multilingüe a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) sin costes adicionales.
Basado en 254 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
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