Quality Inn Silicon Valley

Proximity to airport was OK. Grassy area for pet relief.

Spartan beyond belief. Old. Looked grungy. Took about 20 minutes to get a shuttle to or from the airport, then a 15 minute ride. Computer system was down so check-in could not be completed until clerk went to see if room was occupied.

Shuttle / cab service to and from the hotel from the airport

Somewhat small room. Sink area was right behind the entry door and very small. Lock on the window was broken. Only one cup in the room for coffee. They had a vending machine, but no place close to walk to for a real meal.

The handicapped bathroom was large and easy to access

The front desk staf was not properly trained and was unable to process our check in. It took him 45 min.to final get us a room key . He was very rude about it and never apologized to us for the inconvenience . We didn't get up to our room until midnight!

Nothing

Yes. I was awoken at 4am. I couldn't call the front desk because the bed side phone didnt work. Then at check out the girl just said oh well. Thats it. I wasn't satisfied at all

The room was great... BUT...the way my mistake was handled was not.

I made mistake, booked a smoking room. Upon check-in, they were very accommodating. Gave us a non-smoking room for first night. No non-smoking available for second night. We had to go elsewhere. They did not refund my prepaid payment for second night.

not a lot

Parking was nearly non-existent. Sink was not in the bathroom, and virtually no counter. No closet. No decent late night snacks.