Hotel Cecyl Reims Centre

Good location. Staff was helpful when we complained about the loud noise coming from the room above due to the lack of soundproofing. They went to ask the occupants to be quiet

We had a relly bad night because of the noise and the absence of sound proofing in the rooms, three examples: - air vents have been pierced through the windows frame. this lets the noise and wind come through to te point we woke up thinking the window was open. - the wastewater pipe from the room above goes through our bathroom without any frame or protection around it so that you can hear the toilet flush loud every time the upstairs neighbor us the toilets. - ceilings are not sound proof, we coud hear walking, opening drawers, closing doors... we have been unlucky as our upstairs neighbors did not go to sleep until 3:15 am. we could hear them talk, watch TV, listen to music... to the point i had to go to the reception and ask that they make the noise end

Location and staff were great.

The smell of stale cigarette smoke whenI first went into the room. Would suggest use of air freshener.