Elwood Premier Resort Phu Quoc

The beach was just awesome and they had a free transport to the beach as well which was great. They also had a free transport from the airport which was also great. The breakfast was good.

I mean where should I really even start? The room smelled really musty. It smelled a bit like mould, even tho I couldn’t finde some. When I arrived, there where plants growing out of the sink, which is just disgusting. Also the cleaning staff never cleaned the outdoor shower! And the first day the cleaners forgot to clean my room, even though I had the sign ,,please make room” hanging outside. The second day they forgot to refill the minibar and the third day they didn’t refill the toilet paper, so I ended up having non left. The WiFi was really bad as well, I literally couldn’t do anything with it. The restaurant was pricey and the portions where really small. The day before I left they called me at 9pm and wanted to ask at what time I want to go to the airport, I told them I won’t go to the airport, I’m going to go to a new resort. Then they asked which resort, I told them and then they said they can bring me there. The next day they called me at 8am in the morning (I wasn’t asleep but usually I am still sleeping at 8, they could have woken me up!) to tell me to come to the reception, they want to double check which resort I want to go to. So I went to the reception and then they told me that they are sorry but they can’t bring me to my resort, only to the airport. I mean ok, I can understand that, but I didn’t ask for it. You offered it. So if you can’t do that, why do you offer it in the first place?! The last point is a minor thing, but they only had non-alcoholics in the minibar, at least some beer would have been nice. Honestly, I wouldn’t come back.

The villa is big and green trees around, the shuttle back up car is flexible time pick up, the private beach and chairs are nice.

The water pump running while you use the hot water, some how make noise. Lunch and dinner is quite not open since no restaurant or shop around.

It's a pretty nice resort, decent size-swimming pool, in a quiet setting. We were seeking relaxation, and it was brilliant in that sense. The staff were amazing (much better than in other hotels in Vietnam, or even elsewhere in the world, and I travel a lot...)

The property isn't too close to the beach, about 500 m or so (not that far, just not on the beach as advertised). They will take you in a small electric golf cart, so no trouble there. Biggest nuisance were the mosquitoes inside the room. Definitively a problem, as reported by other guests. I bought two canisters of spray (which I finished over a period of a week, spraying the room when we left). It seems they are somehow getting into the room (we were careful not leaving doors or windows open), or even breeding inside the room. Anyway, if you stay and you can see them when you arrive get a mosquito killer can from reception and spray the room when you arrive. This will greatly reduce the problem, though we only manage to complete kill them all by the time we left (on the 6th day...)