Kenzi Azghor

Nothing at all. See the dislike section!

In one word: disgusting. Firstly, the rooms and facilities of the hotel are NOTHING like the pictures shown on booking.com. I am outraged by the deception both the hotel and booking.com have conducted in tricking customers to believe the hotel looks one way when in reality it’s completely different. When we first arrived, we were hit by a smell of fish in the lobby.. already a bad indicator of the cleanliness of the hotel. Upon checking in, the hotel didn’t have a card machine, and we had to manually fill in forms as if we live in the year 1762 or some none sense. Then, the receptionist was so rude, unhelpful, and always answered us with “I don’t know” everytime we asked her a question. After getting the keys to our rooms, we were completely shocked at how different the rooms looked to the pictures... and then after careful attention, we noticed how dirty, old and filthy the room was. There was mold growing out of every corner, there were soap stains around the sink, everytning was old and squeaky, the chair in the room was wobbly, and the towels were grey in colour. And honestly, we have no idea how we didn’t catch any bedbugs from sleeping in their disgusting beds. I expect that booking.com evaluate the genuinity of this hotel, as it is an utter deception and lie. The breakfast was gross and the whole breakfast room smelt like fish and Mould.... I had to go to the nearby hotel just to have breakfast!! Worst booking experience ever...

Terrible

Every thing!

Beautiful Ouarzazate panoramic view

The staff at the front desk very rude at checking , for a 4 stars hotel , very bad service , no wifi in the rooms , the mini fridge is located right next to the toilets seat , very poor breakfast ,

Nothing

All the rooms has issues and not clean as well the whole hotel

The pool and the location.

Everything is in poor shape and maybe my expectations from 2011 played a big part. The hotel went down the wire. It was one of the best in 2011. The only good things remaining are: the friendly staff and the pool. One of the bath tubs (we reserved two rooms) was shaking and dangerous for my mother who was operated on her knees. Some of the tiles in the rooms fell partially off; the birds were flying freely in the dining room during breakfast with whatever diseases they were carrying on to land on the meager breakfast offerings. The sofas in the rooms and waiting hallway were discolored from wear and tear. We were disappointed to say the least.