Very nice hotel lots of good things about it including location and cleanliness and most staff
Very rude and noisy maid staff in the early mornings and no follow up from management at all after I complained
We'll stay here every time!
Perfect location, very nice rooms and beautiful pool area. Staff was incredible and probably the nicest pet friendly hotel I have ever stayed in. Very close to all the fun, Harrah's casino, Cafe du Monde, house of blues, Bourbon St. We walked everywhere had a blast and never even thought about a cab.
Nothing, the hotel was great and New Orleans is one of my new favorite cities on the planet!
Very romantic place; staff was unfriendly
The hotel felt very French, romantic, and quaint. It was in a perfect location and within walking distance to the wedding we were attending that night. The rooms were cozy and the balcony was nice.
Somehow my reservation was saved under the name "Judith" (not sure if this was a mistake on Kayak's end, or the hotel's), and the staff treated me as if I had done something wrong. My name is not/has never been/isn't even close to Judith, so there's no way I accidentally gave them the wrong name. I entered the hotel to check in with the three friends who were also in the room, and they couldn't find the reservation and I had to ask "ok so what do I do?" and they told me to call whoever I booked the reservation through. The woman at the desk was rude and unhelpful overall, and finally, after we got the whole thing sorted out she noticed that the reservation had been made for two people instead of four (all four of us were standing at the desk) and she proceeded to charge us and additional $50 for the extra people. Of course, I was dishonest about the number of us in the room, but an extra $50 just seemed unnecessary seeing as we only planned to sleep there and not use an abundance towels, or even eat breakfast. The frustrating thing is that my emails from Kayak are addressed to me, with my real name, so I think the mistake was actually on the hotel's end and yet they were extremely unkind and did not apologize for anything. It was just bad business practice, but I suppose with a location as great as this one they'll continue to fill rooms no matter the customer service. Also the price for parking was just insane. I recommend looking for other places to park; a few of my other friends found a nearby lot for $15 overnight parking.
Location was fantastic. Staff was very friendly.
The air conditioner in one of our rooms was not working properly, even after a maintenance person came to service it.
very close to canal street and Bourbon street. Able to walk there. Great location for walking to these site attractions.
The bed was very sqeaky anytime I moved. To go to bathroom you had to step up and I kept hitting my foot on the upstep to go in. So I kept reminding my mother to take a step up when she entered it so she wouldn't fall.
The hotel was old which isn't always a bad thing. Our door to our room fell off the hinges and we literally had to sleep with our door opened and unlocked. :( we called downstairs and no one answered. Very dissatisfied
Just not comfy and dated. Front desk clerk did not make me happy with how she handled the door situation. She asked me "What do you want me to do?" I don't feel I should ask. I didn't have privacy in a room with females. You think they would bend over backwards to satisfy us. Not the case. Very disappointing.
$40 for one night of parking
Hormigas en la cama
Ubicación y hotel caro en el barrio. Estuve aquí por mi cumpleaños número 60. Elegí este hotel porque había estado aquí antes y tuve una gran experiencia. El hotel me permitió cambiar habitaciones después de las hormigas se notificaron dos veces y después de que mi paciencia había acabado.
Problema de hormigas en una de las tres habitaciones reservadas. Ya que he estado aquí antes de que el sistema es el siguiente: te dan una horrible habitación (habitación interior calabozo y sin ventanas o un pequeña, malísima y maloliente habitación) se informará a la recepción que no estés contento, responde diciendo que no pueden hacer nada hasta el día siguiente, aunque el hotel parecía estar bastante vacío y fue en el check-in y finalmente se puede mover uno mismo al día siguiente. Las tarifas cambian cada día. Yo había reservado una de las habitaciones a precio completo porque quería asegurarse de que mis alojamientos de cumpleaños fueran geniales y recibí una muy decepcionante, maloliente, pequeña habitación con un pequeño cuarto de baño. poco servicial personal de recepción. En general bastante penoso.
Front desk clerk never told me there was going to be a charge for parking. I assume it was included. Wish I would of know instead of paying $35 per night. I felt like i was tricked into it.
Esperamos más de 30 minutos para nuestro coche
The room was wonderful with a large king sized bed and beautiful declarations throughout.
The included breakfast was a little "holiday inn" but I can't really complain for the price or the accommodation.
El personal y la ubicación son increíbles. El hotel es precioso.
El desayuno era pobre.
Bienville House está en una fantástica zona de Nueva Orleans (French Quarter), a solo diez minutos a pie de Jackson Square y French Market. Tendrás centro de negocios, check-in exprés y check-out exprés a tu disposición.
Basado en 745 opiniones
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