Sheraton Miami Airport Hotel & Executive Meeting Center

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Horrible

Nada

Recepción grosero y no interesados en ayudar

Dirty - Stay Away

The staff was very nice and did their best to accommodate the situation. Jorge and Alejandro were polite and professional, and were the best part of the hotel experience.

The hotel was dirty. Dirty. We were moved to 4 different rooms due to broken AC, hairs on our sheets, non vacuumed room floors.

Our recent stay

The general facilities were well appointed...

The beds were sub-par. Did I get assigned my room 150 yards from the elevator because I booked via Kayak? Being a 74 y/o disabled vet made it very difficult for both myself and my 82 y/o arthritic wife. The beds were extremely uncomfortable and lumpy. When I walked 300 yards to and from the soda machine to buy one, it was HOT. And since I hadn't brought the ice bucket, I had to walk with great difficulty another 300 yards !!! Not what I would call a pleasant experience.....

Unreliable shuttle service to airport

That we only had to stay one night. Breakfast. Comfortable bed. Playing spot the hotel brand waiting for the shuttle.

No hot water. Waiting for the shuttle bus for an hour. One did come after half an hour but it was full. We were told there was one following behind. Thirty minutes later the same bus returned. It is a complimentary shuttle so there is no obligation to provide the service we were told at checkin. It is claimed to go every 15 minutes but there is only one driver so when ot it busy and there is traffic the schedule is a work of fiction. Still while waiting we saw nearly all other hotel buses we could think of up to four times so we know which to choose nexf time. Oh..and when we checked in they offered to pay for the taxi ..had we taken one. A chocolate fire guard would have been more useful to us but for anyone reading thias that has to wait ..take a taxi!

Not recommended for families, old building, they charge for everything

The Breakfast The Pool

Old Building They charge Parking 19 dollars per day + take/drop tips valet They charge for packages 4 dollar per package per day, even if the package arrives the same day you´re staying in the hotel They have 3 elevators, 2 of them were broken, they opened the service elevator and it was dirty and smelled bad The evacuated the building with a false fire alarm