The Rhino Resort Hotel & Spa

The staff were friendly, the spa area was very good and the hotel was a very relaxing place

When we arrived the room air conditioning was not working so we had to be moved to another room in which then the wifi would not work but it was fixed by that evening

Thrills: This is our second passage at Rhino after a brief stay earlier this year. The property is very well designed and decorated. Rooms are spacious, cosy and comfortable. The en-suite bathroom is well equipped and big, with a bathtub and a big shower. The gardens are well maintained and the common areas (including the spa) are quite pleasant. We had one lunch that was very good and relatively well priced in comparison with same category hotels. The gym had a nice view and it’s fairly equipped.

Deceit: In terms of service, everything falls below average with the exception of two waitresses at the restaurant whom had been wonderfully helpful and cordial. The lack of quality of the service to customers clashes with the beauty of this place. The reception does not provide accurate information, the bar tenders are so incredibly slow and disinterested that you have to re-order your drinks several times - even if there were very few customers around. It feels most of them are sleepy and demotivated. The staff is generally kind but definitely not fit for a 5 star hotel. There are several structural issues with the management of the hotel and this stands out very clearly: the swimming pool are rarely cleaned and by the afternoon they are all dirty; part of the spa is not functional (1/2 jacuzzi); breakfast is generous and relatively good but good luck if you plan on having it after 9 as you have to chase waiters to ask for anything (they don’t replenish the self service style buffet).