Riad Chafia

- Breakfast (set menu) was tasty. - The room was clean and adequate albeit cramped especially for what was claimed to be a superior double room. As the photos will illustrate; it’s hard to imagine that a double room could be smaller/ standard than this. - The Riad is within the bazar area, about 20 mins walk to the main square.

- Prior to arriving, I enquired about extra charges if we payed for our stay on credit card and was not advised that a [ ]% extra charge would be applied to the price quoted on booking.com. The exact cost for paying on credit card should have been communicated to us when enquired. We were shocked when we were informed of the extra charge when we arrived. - We decided to book an excursion via trip advisor before we arrived in Marrakesh as there are reviews to go by. When we returned from the excursion, we were asked how much we paid for the excursion (we didn’t say what the excursion was) which was then followed by repeated comments as to how what we had paid was too expensive. It was inappropriate and on reflection, we are glad given the approach that we didn’t book an excursion with the Riad. - On our last night we decided to eat at the Riad. The food was a good standard, more expensive than anywhere else we ate. We expected to be able to pay on card as we had in every other restaurant and they did have a card machine which we used to pay our stay (albeit with the added charges). We didn’t have much cash left on us as it was our last night. Having finished our dinner, we were abruptly asked to pay the bill. We were then told that they wouldn’t accept card payment for extras. We weren’t informed that card payment wasn’t an option at the point when we asked to eat there or when we arrived at the hotel and they explained that extras would be payable at the end of the stay. This was in response to us offering to pay for our airport transfer on arrival. Despite raising our disappointment and frustrations about this (and in light of this also raising the issue of the extra card charges for the stay), we were just rhetorically asked ‘did no one tell you’ to which I explained that I’d expressly asked about card payment charges before we arrived and also that no one informed us we couldn’t pay by card when we were informed about extras and when we asked to have dinner.