Never again - staff ruined my vacation
The hotel had no record of my confirmed and paid booking when I arrived. I showed them my confirmation and payment record, and after puzzling over it for an hour they shuttled me to their "resort" far out of town without apology. I was put in what must have been an overflow room that smelled like sewage. They refused to offer any refund and said that I had to take it up with the website. I was stranded there and forced to eat at the overpriced resort restaurant because it was late and there was no way back. The next morning, after a long wait, I was moved back to a room at the main hotel, again without apology. The room I was placed in was entirely average and the internet did not work. Luang Prabang is a lovely city, but I lost half of my two days there dealing with this hotel and its incompetent staff. Location is the only upside, but there are plenty of lovely looking guesthouses in town that I have no doubt would offer a superior experience for 1/4 the price.
Si decides alojarte en Villa Santi Hotel de Luang Prabang, estarás en el casco histórico y a menos de diez minutos a pie de Mercado Nocturno y Casa del patrimonio de. Tendrás centro de negocios, servicio de limusina o coche con chófer y servicio de tintorería a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago a petición.
Basado en 316 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
Escribe el email asociado a tu cuenta y te enviaremos un enlace para restablecer tu contraseña.
Te hemos enviado el enlace para restablecer tu contraseña por email.