Villa Belisama

I am afraid this review is blighted by the horrendous experience we had with the owner. I had booked this for my friends, an active very pleasant older couple. On arrival they were harangued that two bookings had been made, they hadn't as we can prove. Please read below what we encountered. They said they had enjoyed dinner cooked by a lady and found other guests joining them at the table to be really interesting and nice. Less pleasant they said was the owner sitting back looking deshabillé with his shirt badly buttoned. Breakfast was all fine. This is a pretty old town, just note that access by car is tricky as the road climbs up through the old town and is very narrow as it winds up, but lovely old area. Excellent huge market in St Girons on Saturday.

My friends, who I had booked this stay for, had great difficulty in gaining entry and were eventually let in by a neighbour. They were then greeted by the owner, shirtless'. Not a pleasant, or encouraging welcome sight they said. They were then offered a choice of two rooms, one being his evidently, which they said smelt of large mountain dog. ( we love dogs as we have 4 I should say) He then protested to them and maintained he had made an extra booking for me, and as he was full, had made it elsewhere (really?) , all this due to my name simply being at the top of the booking.com account confirm. He wouldn't take no and the booking.com proof that he had made a mistake. It was my account but for one room which was in their name- this had worked perfectly the night before in St Girons. So there is, or should be no possible excuse for any mistake from experienced hoteliers. They agreed to leave it until we came to collect them in the morning. When we came to collect them, they had by then paid him in full for the room and dinner. He had they said asked for cash as he said 'his card machine wasn't working'. He then kept on about this other (non existent) booking. He then also wordy said it was for another two nights, totally bonkers. Waving random papers around which he really didn't want to show properly. I asked him to let me show him and I followed him upstairs to show him a)my email proof that it was one room for 2guests for 1 night and supposedly for him b)to show me his paperwork. Upstairs Clearly he didn't have it, nor would he look at my booking.com confirm. When I very calmly ( he was shouting loudly at me by now) said he had made mistake, he told me to 'get out' and then went for me, and thumped me hard on my right shoulder. ( I am a mid 60's lady) horrified and frightened with the steep staircase right behind me, I told him to 'stand back and not to touch me'.