Holiday Inn London - West

Location

Not comfortable. Noisy couldn’t sleep well. Anyone walks front of my room I can hear him because the floor is wood

This hotel was the dirtiest accommodation we have ever stayed in. There were cobwebs in the room, dusty fixtures that have not been wiped in ages, mould in the bathroom, etc. I had to sleep on a stained bed sheet for half of my stay as they do not change dirty bed sheets mid-stay. And all of that was in the second room we were assigned as the very first room we got was not cleaned properly after the previous guest. Compensation was offered in the form of free drinks but I was expected to come claim them to the bar like it was my fault that the hotel staff had not done their job properly. This experience has put me off booking another Holiday Inn hotel in the future.