The Beach House

the only thing that was ok was the restaurant and bar area. The staff were ok but the owner was completely unreasonable and unfair, and also tells lies. the location was ok too.

I didn't like just about everything. This place is a complete con. It is in a good location but that's where my compliments end. It is nothing like what they advertise and it is so overpriced for what it is. we moved hotels to up the road for less money and it was literally four times better than this hotel. This is what happened; we weren't allowed to open the windows for fresh air. They said this is because of monkeys but the locks had been broken off so who knows the real reason. Our "mountain view" was a joke, but that was not really one of the issues. The ceiling fan was so broken that it was swaying dangerously and making banging noises so they came up and adjusted the screws then told us we couldn't use it. so we had to rely on air conditioning. The power cut out in our room all night and so the air con didn't work! the shower was over the bath and when you had a shower the water wouldn't drain away. There was mould everywhere. There was no shower curtain so the whole bathroom was constantly wet. The towels smelled. the pool area was like a small bad motel area and the whole time we tried to relax and have a swim there were people using an electric band saw and hammers right next to the pool. We decided we couldn't stay a second night and asked for a 75% refund for the second night. Tha nice manager spoke to the unreasonable owner who lives in Phnom Penh and the owner said he never ever gave refunds bad luck. We couldn't stay a second night without power or being able to open the windows, The manager offered us a different room, but as we are a couple with a 14 year old daughter we couldn't accept because they could only offer two small rooms which were separate and I didn't want my daughter staying on her own. The owner lied to booking dot com about us having power and being offered a better room. so we had no recourse to get our 2nd night accomm money back. Do not stay in this awful place.

Manager was very helpful and would do everything to make your stay satisfactory .very close to the crab market a must to visit.beach is across the road but lots of locals eating on mats playing loud music all day untill the sound systems ran out of power thankfully and rubbish left every where.come on Cambodia clean up after your celebration.

Graet location.hotel in need of some updating basic rooms.no safe in room have a brown envelope with your name in office safe.swimming pool area needs to be attended too quite tacky.

- Room was nice and quite and comfortable and staff make it up for you every day. - Staff very welcoming, friendly and helpful and generally made our stay very pleasant. - Nice breakfast area and great breakfast options! Muesli with fruit and yoghurt was yummy. Came with lots of extra bits like juice and fruit as well. Plus staff were very accommodating of my request for iced coffee that wasn't sweet! - Nice view of beach and sunset from balcony outside the room. - Pool area was really lovely and free towels for use in pool were a great idea. - Location was great, an easy walk across the road to Kep beach and to the shops nearby where most buses pickup from the travel agents. - Staff helped us rent a scooter for a couple of days to ride to crab markets and Kampot and also to go hiking in Kep National Park.

- Despite the hotel literally overlooking a sign on Kep beach saying 'no plastics' the drinks were all served with plastic straws!! I kept refusing them and asking for 'no straw'/'no plastic' but they didn't really get it and were still serving them to me and everyone else. Established hotels like the Beach House should be taking the lead on being more environmentally conscious and responsible around the use of single-use plastics. Serving drinks with plastic straws is totally unnecessary and there is so much rubbish everywhere in Cambodia, they all end up in the ocean!! - interior of the room and especially the bathroom was all a bit cracked, peeling and dated. Hotel badly needs an upgrade in order to justify the price. - Bathroom was too dark and needed better lighting. - Shower gel dispenser was filled up but broken so you couldn't get any out without taking the whole thing apart. - shower and taps needed adjusting. - hotel overlooks a busy beach front road so constant traffic noise if you are sitting outside or on the balcony. - the catch on the room's sliding door was hard to lock properly, so it always took ages to get it right. It's as if someone has tried to break into it before. Catch needs replacing. Seems all the doors are like this though. Very fiddly. - No full length mirror in room. - You can't drink the tap water in Cambodia so you have to buy bottled water continually which is a single use plastic bottle every time. A good suggestion would be for the Beach House to offer to refill guest's water bottles with filtered water. The hotel could charge guests a small water levy to cover the cost of providing the water and I'm sure guests would be happy to pay this rather than waste so many plastic bottles unnecessarily. We asked about this at the time but the staff just said they were out of water.