Desventajas: Not enough luggage carts. Carrying many bags is not family friendly. Paint texture on room wall too rough, it scratched our skin. Door makes noise at night moving when other hallway doors open and close. Buffet was confusing on what to do. There should be signage and more staff. Front desk didn't help situation, we asked for high chair and she told someone else who was already overwhelmed to get it. Then our meal was good, but we were brought 2 things that we didn't order.
Ventajas: The young woman at the desk was excellent (warm friendly happy). She was there when I checked in when I got ice and even the next am) So delightful
Ventajas: The bed was the only perk, was very comfortable.
Desventajas: Customer service was really bad, staff was rude.. due to renovations, the hotel was a big mess.. We forgot certain personal care items and the front desk was out of everything.. The breakfast was not good at all and was either under or over cooked- we ended up leaving to get breakfast.. much of the paint, decorations, furniture, etc was old and dingy.. Overall, definitely not worth what we paid. Turned out to be the worst hotel we have stayed in (and we travel frequently). I felt bad because it was a surprise trip for my husband and everything went wrong with the hotel.
Ventajas: I had a awesome time here . i love the layout of the hotel its beautiful. The staff was respectful and cared for our needs.
Desventajas: I didnt like the fact that when i would flush the toilet it would spot water back.
Ventajas: Clean and Quiet.
Desventajas: I had left my room for a few hrs and came back right before check out time and went to the room to gather my items and turns out room services had cleared out my room and trashed everything BEFORE i had checked out. this blew my mind. I trusted and paid money to stay at a hotel and i felt rushed out. i went back to my room at 10:30am and check out time was 12:00pm .
Ventajas: Very comfortable with everything I needed after 24hrs plus of being on planes, in airports and driving. Very clean and a reasonable price. I always have issues with showers in hotel rooms but I have to say I was very happy with the shower in his hotel. Close to many local stores and restaurants.
Ventajas: The room was clean, the bed was comfortable, and the staff was extremely helpful.
Ventajas: Great location very clean and comfortable rooms
Ventajas: I like the location didn't have to travel to far for anything
Desventajas: Quality of the room.
Ventajas: This was the second time we stayed at this hotel. It is clean and well maintained. The location is great for our drive back and forth to Ct. The price is a good value. Breakfast is hot and well supplied by a friendly, courteous staff member.
Ventajas: This hotel exceeded my expectations by far. The room was very clean and spacious. The staff were very friendly. I will definitely be staying at this location again in the future.
Desventajas: There was not one thing that I did not like about this hotel. I have already recommended it to friends and family.
Ventajas: Friendly staff
Ventajas: Big rooms
Desventajas: Noise coming from other rooms
Desventajas: Room smelled like cigarette smoke.
Ventajas: The easy check in with very pleasant helpful front deask staff. I arrived at the end of the breakfast service to find it well stocked, warm if supposed to be warm and cold if was supposed to be.
Ventajas: My suite on the top floor was very nice & clean. The indoor pool was a nice amenity even though I did not take advantage of it during this visit. The hotel was only seven minutes from our destination with plenty of restaurants and shopping within 2 mi
Desventajas: The staff at the check-in desk was somewhat friendly. Only one gentleman was the only one that had a smile. The hot items served during breakfast were mostly processed and of low quality. Strong smell of marijuana on the 2nd floor.
Ventajas: It was a very clean property and the staff was excellent.
Ventajas: From check in to check out, staff was helpful and friendly. The location was perfect for our business at Potomac Mills, and the room and common areas were clean and well appointed.
Ventajas: The hotel is close to everything and right off of I95. The breakfast was one of the best I have ever had. The bed was very comfortable and the staff was nice. It was quiet as well and seemed safe and inviting. Check-in/out was easy and fast.
Desventajas: Our first night there were no trash bags in the garbage, so I had to throw away wet items and hair in the trashcan with no bag. I also checked under the sheets for cleanliness and found that the mattress cover had various human and dog hairs on it. I also got a stomach bug after drinking the tea in the main lobby, which I think may have been from the cups because there was a glittery film in the tea.
Ventajas: Desde que entramos hasta que nos fuimos, el personal fue muy servicial y amable. La ubicación era perfecta para nuestro negocio en Potomac Mills, y la habitación y las zonas comunes estaban muy limpias y bien equipadas.
Ventajas: Continental breakfast was impressive. Hotel was quiet.
Desventajas: There was a security guard in the lobby which made me feel a bit unsafe with my children but we had no issues. The room smelled strongly of air freshener, but sickeningly sweet like a urinal cake - yuck. The floors felt a little greasy but the room looked newly renovated. We were expected to pay $200 security deposit which I have never had to do for a room, and unlike other places where a card is held without being charged, it was made clear to us they would be charging the fee and then returning it within 3-5 days. Odd.
Ventajas: Overall great experience. Free breakfast was the best I've ever seen as far as variety. Room was nice. Hotel very clean. Staff very friendly.
Desventajas: Bathroom could use remodeling-but this is a very minor issue-it's better than decent and clean
Ventajas: Is a great place to stay
Ventajas: The place is strategically located, very easy to access
Desventajas: There are no carpets in the rooms, they should put some carpets please
Desventajas: The 200$ down payment
Ventajas: The staff were very pleasant and sociable and thebathroom was huge.
Desventajas: The walls were paper thin. I could hear every word the couple next door said, heard every song they played and sang along to, heard every noise they made when they were having sex. It was very aggravating.
Ventajas: Great hot breakfast with more than I was expecting: eggs, bacon, sausage, and make-your-own waffles and pancakes in addition to the fruit and pastries I'm accustomed to.
Desventajas: The bathroom was small, which is fine, but there was no fan and given its size, it felt a little grimy after taking a shower.
Desventajas: Damp, humid room.
Ventajas: The swann towel on bed
Desventajas: The beds are stiff, the staff told us that the breakfast began at 10am but come to find out it was 6am - 10am. Staff was not friendly.
Desventajas: Everything... it was the worst trip of my life the staff was rude and Unfriendly
Desventajas: The toilet was cramped in a small space. Not sure how a big person can possibly sit comfortably.
Desventajas: With all the competition out there to be greeted as if we were a nuisance, and the dirty rundown trucker only feel was disappointing. Had i known we would have paid a little more for a better cleaner place.