Hoteles en Siracusa próximos a Santuario della Madonna delle Lacrime

Ventajas: Lovely interior and great location, welcoming and very helpful staff

Desventajas: The bed was hard!

Ventajas: Servicio excelente, personal muy amable y al servicio del pasajero. Excelente desayuno, ubicación increíble y habitaciones cómodas.

Desventajas: Nada que objetar.

Ventajas: Great location, even if a little bit challenging to reach by car. Nice breakfast selection. Very quite room.

Desventajas: Room a little bit old fashion and small. Ideal for a very short stay.

Ventajas: Central to everything

Ventajas: It was poetic, harmonious, comfortable and the staff were super helpful and polite.

Desventajas: Nothing

Ventajas: The location

Desventajas: There was no lift to go to our room.

Ventajas: Los empleados muy amables en todo momento. Desayuno variado para todos los gustos, que se puede tomar en la terraza que da a la calle. Habitación y baño amplios. Ubicación perfecta junto al Duomo.

Desventajas: El balcón/terraza del cuarto piso no tiene vistas, esta cerrado.

Ventajas: Room was comfortable & clean. Property was safe!! Staff was amazing, friendly & efficient. Great faculty & location!! I highly recommend!!!

Desventajas: Truly nothing!!! It was perfect!!!

Ventajas: A lovely hotel in an excellent location and very helpful and welcoming staff. It is in Piazza Duomo, a beautiful square in this historic zone. You can sit there and sio a glass of wine while watching the world go by. I wiill certainly return.

Ventajas: Best location in Ortigia....

Desventajas: Nothing

Ventajas: Amazing hotel! Clean and spacious rooms, elegant decor, AMAZING breakfast spread, and to top it off the staff were exceptional. The restaurant was also a highlight - we had the most delicious meal there on our last night. I would recommend this hotel to anyone who wants to experience Siracuse in style.

Desventajas: Not much to fault, except for a stronger aircon in the rooms. It was so so hot when we went in August. There isn't a pool at the property and during the middle of summer, it gets unbearably hot in the afternoons so a dip in the pool would have made the world of difference!

Ventajas: Amazing location just off the main square in Ortigia, perfect to walk everywhere. Lovely terrace for breakfast which was delicious. Front of house staff very friendly and helpful

Desventajas: Space is tight driving through the old town to this hotel. Best to avoid the valet parking if you have a big car

Ventajas: Reformado recientemente. El staff muy atento propio de un gran hotel . Magnifico desayuno y extraordinariamente atendido .Las habitaciones son estupendas aunque tienen escaleras pero con la ventaja de dos baños . El hall es magnífico propio de un palacio de época .Esta muy ubicado sobre todo si llegas en coche .

Desventajas: El valet parking del hotel que para lo carísimo que es le dieron un golpe . Por lo demás su único inconveniente es el precio

Ventajas: Details everywhere. Excellent room. Beautiful place. Location. View.

Desventajas: Nothing.

Ventajas: Estupendo hotel. Muy amable el personal, especialmente en Recepción. Siempre abiertas a ayudar y orientar. Hotel muy personalizado.

Desventajas: Muy cómoda la habitación ( duplex) pero no tenía ducha, solo posibilidad de bañera.

Ventajas: It is indeed a palace. Great place to stay. Comfortable. Fantastic staff. Good location.

Ventajas: La amabilidad de los empleados,la ubicación del hotel, la habitación, las instalaciones.

Desventajas: Nada

Ventajas: The bed was exceptional and so were the pillows and sheets. The view was great, ac worked.

Desventajas: The LED lighting in the room was bad, the small shower unbearable, and the overall decor not to my liking.

Ventajas: Thé staff is helpful and nice. The room was clean and well maintained. This hotel is beautiful and well located. The breakfast was also very good.

Ventajas: La ubicacion y el restaurante planta 3

Desventajas: Desayuno en el hall. Categoria alta sin piscina mirando al mar estaría mejor.

Ventajas: Great rooms, very spacious

Desventajas: Spa facilities were not all fully up and running or working

Ventajas: Superb location right in the heart of Ortigia, housed in a grand old building. Room was of a loft style, with a large bed on the mezzanine floor. Comfortable bed, bright room, and has two toilets (very useful). Breakfast was generally of good quality. Ample parking in front of the property (for travellers with cars).

Desventajas: Service attitude of some of the staff was unacceptably poor, for a "luxury" property. Two examples - (i) there is ample public parking next door, convenient for drivers. When we checked in, we were told that we could opt to pay for valet (at 30 euro for 24 hours), or park at the public lots (one euro per hour; payment either via parking machine or the EasyPark phone app). We opted for valet the first day, but on the second day we parked at the public lots. We received an inexplicable parking fine the next morning, although valid payment had been made. We approached the reception staff for assistance when we returned, and they told us they would email the local police (with a screenshot of our payment) and keep us informed the next morning. When we checked the next morning a different receptionist (female, with dark shoulder length curly hair) immediately told us with a defensive tone that the hotel could do nothing, as we were at fault for not using the hotel valet service. This attitude was poor and offensive, and beside the point. The fact is her colleagues made a very simple offer of contacting the police, and we were not at fault if the instructions were not clearly passed on. Also, the male manager present, whilst the conversation was getting heated right next to the breakfast guests, did not make any gesture to calm the situation down, and only offered to check when the receptionist left us without a word of apology, and we had to protest to another female receptionist present. When we returned later in the afternoon, this same receptionist was the one who had to appease us (whilst the manager and the first receptionist were nowhere to be seen) (ii) room cleaning was poor - we had left a cup of tea from the morning on the table in the room, this was not cleared away when we returned, and neither was bottled water refilled. We had to complain at the reception before they sent room service up to remedy. Bed was poorly made as well.

Ventajas: Excellent hotel, great location and a real high end feel. Although open for a year it looks like new. Excellent location to tour Ortigia and Syracussa

Desventajas: It is a shame that the swimming pool was an extra charge, and also that the hotel had almost no outside space to eat or enjoy a drink.

Ventajas: I like the location, the clean room and comfortable contemporary design. Breakfast is good. The fitness gym center is below 5 start expectation.

Desventajas: Generally speaking, The staff are green ( sophistication level not match 5 star nor luxury expectation . Lack of warm welcome smile from a five start hotel host. The breakfast staff should volunteer to offer manue to customer since this is included in the breakfast, not wait till customer ask.

Ventajas: Hotel moderno, confortable. Recepcionista que hablaba español y muy amable. Parking gratuito. Piscina pequeña en la terraza del hotel, con buen servicio. Muy buen desayuno. A unos 2 kilómetros de Ortigia.

Desventajas: Hubiera sido mejor que estuviera más cerca del centro turístico (Isla de Ortigia). Pero lo positivo supera a lo negativo.

Ventajas: Un poco alejado del centro el desayuno normal

Ventajas: La vista del mar y la piscina

Desventajas: Un hotel grande Necesitaría mejor mantenimiento

Ventajas: Las instalaciones, la amplitud de la habitación y la comodidad de las camas. El personal en general amable.

Desventajas: El sellado de la ducha no era bueno y el agua salía y mojaba el cuarto de baño

Ventajas: It was a beautiful, clean hotel with friendly and helpful staff. The rooms were a good size and more than ample space for the family room as well. The pool was very clean and well maintained and had a nice views of the city and the sea in the distance. It was a brisk 20 minute walk to Ortygia Island, where there was an array of local eateries and a lovely walk by the marina and sea for swimming. The food and cocktails were good at the hotel, though the portion sizes for lunch and dinner on the smaller side. Breakfast was a good array of choices including a cooked breakfast, fresh croissants, fruit and yoghurt - it was a good start to the day and friendly staff to also greet us in the mornings. We got the Interbus from Catania Airport which was about an hour transfer to a stop near the hotel for about 5.70 euros each way and a comfortable and cost effective journey. We’d definitely stay at the hotel again should we visit Sicily in the future.

Desventajas: If anything just the portion sizes for lunch and dinner - though the food itself was good.

Ventajas: Personal en recepción excelente, especialmente Simone

Desventajas: La cafetería

Ventajas: Breakfast was good. Location was a little bit far to access Ortigia but we managed.

Ventajas: Ubicacion

Ventajas: La comodidad de las camas y la limpieza de la habitación

Desventajas: El Parking es gratuito pero luego siempre estaba lleno, menos mal que podías dejar el coche cerca del hotel.

Ventajas: All was excellent!

Desventajas: Nothing in my eyes

Ventajas: Todo, el personal muy amable, impecable las piezas, muy cómodas y espaciosas.

Desventajas: Todo exquisito

Ventajas: Very comfortable rooms and the hotel was well maintained

Desventajas: Breakfast a little disappointing

Ventajas: Una ubicación increíble. Hermosas vistas y habitaciones. Bonito balcón con vistas al mar. El desayuno era excelente.

Desventajas: En general, fue realmente genial. .. sólo malas persianas que dejan que la luz fluya en la habitación, que nos despertó al amanecer

Ventajas: The Royal Maniace was in a good location in Ortigia. Easy to walk to the main square and restaurant area.

Ventajas: Location is very good and hotel offer valet parking. Staff is very helpful and friendly! Breakfest is delicious.

Desventajas: Room is a bit worn out.

Ventajas: Location, and view.

Desventajas: The breakfast buffet could have had more selection.

Ventajas: Good location (we got a room with sea view), a lot of nice and useful toilettries. The staff was very nice and customer oriented.

Ventajas: La hubicacion, la habitacion

Desventajas: Todo estuvo bien

Ventajas: Nice location

Desventajas: Bathroom fittings were rusted. Really need to be changed.

Ventajas: Excelente ubicación en la isla de Ortigia, con vistas al mar. Habitación amplia y confortable, aunque necesitaría un poco más de mantenimiento. Desayuno completo, con zumo natural si lo solicitas. Personal simpático y servicial. Vale la pena pagar por el servicio de valet para el coche, aparcar en la zona es imposible.

Desventajas: La habitación que nos asignaron tenía un pésimo olor a tuberías, tienen un gran problema de alcantarillas. Pero cuando bajamos a recepción para exponer el problema, el recepcionista nos cambio enseguida de habitación a otra más amplia, con vistas al mar y lo más importante sin olores.

Ventajas: Fantastic view great location to restaurants. We recommend using valet for parking. Very professional staff. Quiet.

Ventajas: Very convenient and comfortable. Staff really helpful and friendly.

Desventajas: Liked everything about hotel but didn’t like being charged at time of booking.

Ventajas: Historic Safe Easy to get around Staff on duty 24hrs Central to all activities

Desventajas: All was good

Ventajas: The view was amazing (we had a room with the sea view on the second floor and a small balcony). The room was nice. The service was good. The breakfast is a small choice but it was maybe the best breakfast I had out of 7 hotels at Sicily during my current stay (17 days). The bed was OK enough for sleeping with a comfort (despite the pillows are terrible fake synthetics, as anywhere else though, but this I dismiss as i always bring with me my own nice high quality feather pillow everywhere, when I stay in some hotels).

Desventajas: The beach in front of the hotel is terrible, as well as the stairs that goes to it. It is a public beach, it looks dirty, it is a lot of big and small stones so you cannot access the sea so easy (but I was swimming anyway a little bit every morning). This beach is not equipped for relaxation, that is for sure. I might say that you can consider there is no beach at all, you just have a great view from the balcony, that's it. The small in the bathroom was horrible. The administrator of the hotel said that it depends on the weather and on the sea, but I think that was a lie. The bathroom small awful during all the days of our stay, there was no changes at this matter while we were there, and the weather was fine, and the sea was quiet. I think that was some problem with sewerage (canalization). There is no place to park a car anywhere near, so you have to do it very far on a big parking (if there will be some free spaces, which is not always a case). You can walk to this Parking like 20 minutes by the feet, or 5-8 minutes drive with the local city shuttle (1 euro cost), but you have to wait until it arrives. There is no really good restaurant very close to the hotel (for this you have to walk a bit far), and the ones that were close are too average I would say.

Ventajas: The view was great and it was perfect location

Ventajas: La ubicacion

Desventajas: Mal servicio de desayuno pero con contenido adecuado

Ventajas: The old historic structure.

Desventajas: The lighting was very poor in the very small room we were given. The bathroom lighting was poor as well. The, safe was not bolted down...anyone could have walked out with it, there was nothing but a cover sheet on the bed and I got really cold at night as I am rather cold-blooded, the staff were polite but not especially friendly, the staff didnt offer a map, recommendations or help when checking in. The breakfast was not very good. While there were lots of pastries and some fruit, the scrambled eggs were watery and were not good and the milk for the cereal was very warm. Each morning we had breakfast, we were asked for our room number when we ordered coffee which we thought was odd. The entire experience from checkin to checkout made us feel as though we weren't wanted. The reception staff didnt even ask when we checked out whether we needed assistance with transport, etc. You know...its the little things that matter and this hotel lacks so much. It may have been grand years ago, but not now. Its the overall feel of a hotel, not just the trimmings that grab us. We would not stay here again.

Desventajas: The room had bed bugs & I was covered with bites. When I told the manager he pretended he didn’t understand so I asked Siri to tell him what bedbugs were in Italian & then he understood. I was expecting some kind of refund as I ended up in the pharmacy at the start of our vacation. Very disappointed about this stay. Also, rooms are not air conditioned & 1 of the elevators was out of order.

Ventajas: So many pastries for breakfast. I loved it!

Desventajas: I found weird not having duvet in the room! I asked for it. I was brought mattress cover. And no even iron. When I asked for iron, I was told that it was restricted by the hotel management to give iron to anyone staying in the hotel!

Ventajas: We ware able to walk from the train station / bus station . It is walking distance of most major sites in Syracuse and several restaurants, bars and cafes . The breakfast was good, bedroom/bathroom - comfortable, WiFi was fast and the staff - pleasant and helpful .

Desventajas: n/a

Ventajas: Location and friendly

Desventajas: Towles

Ventajas: Esta situado cerca de la Ortiglia, a 5 minutos andando de los lugares centricos. Es una zona con mucho trafico y un poco ruidosa por coches y motos. Hay un parking de pago al lado, aunque se puede aparcar en la calle si encuentras sitio... Las instalaciones estan bien y limpias. El baño esta muy bien. El personal es un poco seco y no te ayudan demasiado. En general es recomendable

Ventajas: If want to stay in vineyard, this is your place.

Ventajas: The location

Ventajas: Very good location for ortugia Large spacious room Good shower etc

Desventajas: Noisy room one floor above main road bikes all night Tv broken and could not be fixed Asked for quiet room told i could have but without aircon as several rooms had broken aircon Breakfast uninspiring

Ventajas: The staff were lovely and very helpful. It had tired decor but it was very clean and in a really good location to visit Ortigia. As usual with Italy 4 stars really mean 3 !!!

Desventajas: The balcony doors let in rain during a storm and flooded the room. Not sure that this was a reason for the room being infested with mosquitoes. I came away with over 30 bites as did my friend who never gets bitten. We are seasoned travellers and have never been bitten so badly. The breakfast was just ok, not a huge choice and again quite basic.

Ventajas: Lovely room, great location and fantastic breakfast