Hoteles en Southern Islands, Singapur

Ventajas: The extremely polite and accommodating staff. Was my mum’s bday and they went the extra mile to decorate my room to make her feel special. The staff made everyone feels welcomed and special. Unique experience altogether

Desventajas: Nothing not to like. All nice.

Ventajas: Large room with a view, great pool

Ventajas: Love location and view.

Desventajas: Bathroom was not clean All bread was bad at Breakfast buffet

Ventajas: Hotel made us feel extra special on our anniversary. Everything was fuss free and service was excellent.

Desventajas: Price was still steep

Ventajas: The friendly staffs, the clean facilities, breakfast is delicious, room is comfortable. A very nice place to rest and relax.

Desventajas: Nil

Ventajas: Very impressed with the experience and patience of the staff. They go the extra mile to ensure and impressed. Celebrated my anniversary and birthday there. Very happy and touched with the little things they did to make me feel special.

Desventajas: None

Ventajas: The room configuration was unique with a plunge pool and an outdoor bathtub. But soundproofing at patio was terrible and the next door couple was not only talking very loudly but were quarelling at top of their voices which totally killed the promised serenity of the room. Gym is well-equipped with a trainer ensuring safety.

Desventajas: I am very upset that instead of offering an acceptable resolution to my displeasure at being subjected to the neighbours’ inconsiderate behaviour, staff actually offered to shift me to a LOWER GRADE room at the SAME RATE I paid. While I understand they are fully booked for the Away room I paid for the least staff could do to remedy was to offer an UPGRADE and most certainly not a DOWNGRADE! This was ridiculous as I booked the room to enjoy the quiet and peace since hotel description promised that it was in a secluded wing away from crowd. This was also after a staff wrote to inform me before the stay that no children was allowed in that wing and yet I’m still expected to bear with the other guests horridly noisy behaviour! In addition, the room service staff took 2 phone calls and 30-min later to bring a simple set of cutlery & plate. On top of that when I placed an order for room service, staff called to say I did not place a deposit for room and asked how I was supposed to pay for order! This was yet another entirely undesirably rude shock because at the reception, I was already made aware prior to check in that I have to settle the bill when I make an order as I cleared the bill with my debit card. I agreed and yet I am still subjected to being questioned about my ability to pay. I loved the room but service was so bad hat it really spoiled the whole trip. With the exception of one very amiable kind Indian manager at The Kitchen Table who made our breakfast so much more peasant with his anticipation of and going beyond of our needs. This gentleman was quick to offer coffee when we sat down and was astute enough to bring not only balsamic vinaigrette when we asked but also brought lemon vinaigrette. If not for him, the whole stay can be co side red a disastrous one. This is not what I expect of W Hotels chain’s service standards at all. Very disappointed.

Ventajas: Staff were attentive and promptly responded to guests’ needs.

Desventajas: The bed and pillows were a tad too soft.

Ventajas: Staff were very friendly and attentive to our needs

Ventajas: Staff were great, attentive and went above and beyond for my sons 2nd birthday Absolutely loved it. Location is another plus! Breakfast was delicious. Rooms big and spacious :)

Desventajas: Already told staff directly, minor issues that can be dealt with when told directly rather then posted on a public forum.

Ventajas: the decoration is really perfect

Desventajas: maybe few inside

Ventajas: Hotel room amenities were good especially the steam bath. Coffee and fruits were good. Bed was very good Front desk relation officer is very friendly and efficient.

Desventajas: Bfast n gym have to go to another hotel. Bfast qualities are below expectation.

Ventajas: I like the location and exclusive look of the hotel

Desventajas: I had a smelly toilet which was not fixed and they didn't offer another room to me. For a premium price I am paying, this is worst experience ever.

Ventajas: Ubicación y el trato muy amable

Desventajas: N/A

Ventajas: The whole ambience was really good - very tranquil, secluded and nice view of Sentosa cove. The suite we got was huge and really clean.

Desventajas: Prior to the stay, I had requested for special service for my fiancé’s birthday, and the staff promised to offer complimentary birthday cake. However during the stay, we had to request for it as it did not come, and that’s only when the staff said the bar was closed due to covid and as such the cake could not be offered. Would have been good if the staff took note of that and informed us prior to us asking, and also offering something else instead of the cake would be nice. However there was nothing offered in replacement of the cake. The upside is that our room got upgraded for free to the suite room, which we really loved and enjoyed. Thank you so much!

Ventajas: the morning breakfast on the whole quite OK, the bed is comfortable.

Desventajas: the buffet spread not much variety

Ventajas: service was impeccable. room was prepared for us prior to arrival and included extra toiletries in advance for our newborn. Front desk staff were extremely friendly and room service was very prompt to our doorstep.

Desventajas: The bathtub could have been repaired nicely and properly - it was touched up unevenly and was rough. rooms were not sound proof so we could hear our very noisy neighbors. aircon was not functioning very well in the other room.

Ventajas: Ubicación excelente para descansar. La piscina y el gimnasio.

Desventajas: Cargan un depósito en tu tarjeta de crédito que no te devuelven hasta dos o tres semanas después. Me parece sencillamente lamentable.

Ventajas: Lo que más nos gustó: Tranquilidad del hotel, solo tiene 26 habitaciones y nadie te molesta. A veces estábamos solos en la piscina. Y la situación es extraordinaria, en una zona residencial, junto a una zona de amarre de yates espectaculares. Paseos muy agradables alrededor del hotel. Alejado del bullicio de Sentosa pero perfectamente comunicado con autobuses GRATUITOS y con un servicio excelente y con parada justo al lado del hotel. Seguridad total ( como en todo Singapur). Hay hoteles más cercanos a Universal Studio y a las actividades de la isla pero con mucho más jaleo, ruido, niños por doquier... Y el fantástico servicio de los buses suple con creces la situación (idílica) de este hotel. Además desayuno abundante y muy bien presentado con cocina en vivo. Habitación super-amplia con terraza a los yates. Muy buen gimnasio, con agua y fruta. Personal muy amable, sobre todo camareros en el desayuno. Agua mineral gratis en la habitación, así como café e infusiones.

Desventajas: El estado de la bañera. Deberían renovarla. Además no tragaba bien. Tiene televisión a los pies de la bañera pero debido al estado de esta, ni la encendimos.

Ventajas: La bañera mirando al puerto, la amplitud de la habitación, la atención del personal, ...

Desventajas: Nada en especial.

Ventajas: The room service, facilities and the food.

Desventajas: Nothing, good place to chilled out with good service and food.

Ventajas: Una piscina increíble y unas instalaciones de 10 , muy top y de 10 para descansar .

Ventajas: The staff were incredible, they went above and beyond to provide us with a memorable stay

Ventajas: Muy bien ubicado

Desventajas: Están reparandolo

Ventajas: Staff

Desventajas: Not inform regarding the upgrading process of the hotel..Hence hotel look messy and doesn’t have much facilities to offer.

Ventajas: Ubicación. Desayuno

Desventajas: Estaban de obras y con ruido constante de 9 a 6 lo que hizo muy incomoda la estadía. En vez de relajarse, se estaba más nervioso de oír el taladro constantemente. Las habitaciones son simples, nada interesante para el precio y la cadena que es.

Ventajas: La habitacion espectacular. Había baño turco en la habitación y jacuzzi en la terraza con un sofá doble y una mesita de terraza, ideal para pedir el desayuno a la habitación. Las instalaciones espectaculares, la piscina acristalada abierta hasta tarde. Antes de salir nos dejaron una habitación para ducharnos ya que nuestro vuelo salía por la noche y pudimos disfrutar de la piscina toda la tarde. Tiene en frente una parada de monorail que es gratuita para toda la isla. Volveré. Muchas gracias por todo

Desventajas: Close to the monorail and all attractions. Breakfast was good but could have some cold meats and cheese. Rooms are very comfortable. Pleasant staff.

Ventajas: Nothing. Very old and equipment were v old.

Ventajas: Pleasant staff! Gabie and James were able to fulfill my request!

Ventajas: The staff are friendly and eager to help - they provide good recommendations and remain cheerful even with restrictions from the current outbreak

Desventajas: It was not clear at the time of booking that the hotel is undergoing major renovation. While it's hidden in the "important information" on booking.com, you really have to look for it. The hotel was quick to send a confirmation email pointing out they may not be able to honor an early 2pm check-in, but they did not send a similar notification alerting us to the fact that it is undergoing construction and a lot of the facilities are closed or relocated to much smaller areas - e.g. the breakfast area is a tiny room with no real buffet to speak of; similarly, room service is affected (with reduced selection of items/service times). For the price you pay, this is very disappointing.

Ventajas: La ubicación es increíble, a poca distancia de todas las atracciones. Las habitaciones son grandes, limpias y cómodas. Entrada y salida fácil. La piscina es genial

Desventajas: Nada

Ventajas: Habitaciones grandes, con una cama muy cómoda, el personal de recepción era maravilloso, excelente ubicación cerca de tiendas y transporte público

Desventajas: Caro, dejaron un carrito con platos sucios del servicio de habitaciones durante todo el día

Ventajas: Firendly staffs

Desventajas: The restaurant is always packed.

Ventajas: Great hospitality. Enjoyed the short staycation with family.

Desventajas: Nothing to say about things that I didn’t like. Bcos its only a 1 night stay.

Ventajas: Everythings is within walking distance and plenty of food and drinks to choose from.

Desventajas: Breakfast and tv channels need to improved upon

Desventajas: Room was very old and not very clean. Toilets in the Lobby very dirty. Very bad service from front desk staff.

Ventajas: The free flow of drinking water and ice.

Desventajas: Could have put more tubs in most rooms.

Ventajas: The setting and ambience was good along with the comfort and cleanliness of the place.

Desventajas: Nil.

Ventajas: Pool: Facilities were excellent. Staff: Very friendly.

Desventajas: The breakfast: It was not full buffet as per what it normally is. We understand that this is due to circumstances beyond the hotel's control (Covid19 and social distancing) however we were not informed in advance. The standard of the food that was served during breakfast was poor, bland and tasteless, and with limited choice. There was also a very limited variety of choices available for pastries and fruit (eg. No croissats, donuts, pain au chocolat etc). Special occasion: We were celebrating a special occasion during our stay. We informed the hotel of this at the time of booking, and also during check-in. However it was not acknowledged at all during the course of our stay. This is of course a small matter however we don't understand why the hotel would make a point of asking guests if they are celebrating a special occasion, and then not actually do anything about it.

Desventajas: The toilets in the hotel room should have at least a bidet