Kizilagaç hoteles

Ventajas: The activities was ok.

Desventajas: The food and drinks variety was not that good. The internet was too bad. The room clean is bad.

Ventajas: It was a very nice and comfy room, very close to the pool area, the water park is the highlight of Ali bey resort, We had lots of fun.

Ventajas: We had a wonderful stay at AliBey we couldn’t have asked for more! Our kids loved the aqua park but they offered many options so we went to the beach, other days to the regular pools, there was always something to do. Entertainment at night was great for the kids also, there were inflatables, dancing, and shows. If you wanted time away from kids there were also areas for adults only. There were lots of restaurant options, one day we had pizza and pasta with ocean views. The restaurant servers were wonderful, especially Azirek and Kuba who were very kind, quick and always asked if we needed anything else. Our housekeeper for bldg 15 was also wonderful.

Desventajas: Checkin and checkout was a little confusing, there was little communication. I would move the night shows earlier to 9, otherwise you have to wait 45 min- 1 hour between the kids dancing and the night show.

Ventajas: The aqua park was excellent

Desventajas: The doctor on sight tried to heavily overcharge for a consultation at a level equivalent to a fee for an operation. A complaint was made to hotel management and we await a reply from them. We also lost a day of our holiday having to travel into Alanya town to see another and more trustworthy doctor to receive treatment. Very upset with the medical service in the hotel and certainly would never recommend anyone to use them! Can only describe it as fraud. Also, there was clearly a shortage of staff in the restaurants so a serious lack of attention and ability to take drinks orders and serve tables. One would expect more from what is supposed to be a five star hotel.

Ventajas: Aysen from the reception is wenderful, all smiles and helpful Diner menu

Desventajas: No wifi nor network for 9 nights. And every time they promise to sort it out but nothing. The beach is awful, very profound and very stony Very long and complicated check-in after a long flight and one hour by car. Tarik and Nazim from the recep were very rude. They almost ckicked us out in the check-out. They were too busy that they did not even look at us while we gave them back the keys...No thank you for your stay nor a smile. For checkout, we needed a golf car since the hotel is too big and we had to wait 45min for it. When we finally got to the reception, I kindly asked Nazim if the driver who takes us to the airport can wait, but he yawled at us saying it is our responsability if we get there late. The diner ends at 9.00. And as soon as it gets 9.00 they start removing the food so it was like a race. The evening show starts at 9.00 and finishes at 22.00. But you have to secure a place at 20:30 so it was like a race as well. At the pool, they would offer waffles and some traditional pastries but its another race, I only made it once. Very long and complicated check-in after a long flight and one hour by car. Tarik and Nazim from the recep were very rude. They almost ckicked us out in the check-out. They were too busy that they did not even look at us while we gave them back the keys...No thank you for your stay nor a smile. For checkout, we needed a golf car since the hotel is too big and we had to wait 45min for it. When we finally got to the reception, I kindly asked Nazim if the driver who takes us to the airport can wait, but he yawled at us saying it is our responsability if we get there late. The beach is awful, very profound and very stony. The diner ends at 9.00. And as soon as it gets 9.00 they start removing the food so it was like a race. The evening show starts at 9.00 and finishes at 22.00. But you have to secure a place at 20:30 so it was like a race as well.

Ventajas: Aysen from reception. Sania from the house keeping was like family

Desventajas: Very long checkin. We had no wifi. Nazim from reception was very rude. Awful beach You have to run to make it for diner and afternoon waffles

Ventajas: excellent animation team and very good singers and concerts near the pool bar late evening. Nice discos and morning exercises in the pool.

Desventajas: we have stayed for 7 nights, the time we arrived was very crowded, check in was delayed till 15:00، and at the check out, we asked for 30 minutes late check out, and they said no! Stayed in a villa too far from the main building. After 3 days we moved to a nearby one. The stuff is actually helpful, but the thing we didn’t like is the entertainment part, the animation team is perfect but the night shows are really not the best(comedy show!...). The amphitheater is too small which make the sound distorted, and we left the show many times because of that. We couldn’t have the chance to find a vacant pool chair because they’re all reserved with towels every day starting from 9 am. I’m sure that the hotel is trying to satisfy all guests, but there are several resorts around providing better and cleaner service at the same or lower price range. Before coming to Sunis Elita we’ve stayed at 2 different resorts in Manavgat region, so we can tell differences. Again, Animation team is doing their best to entertain gusts, but what I think is that the hotel management is not investing enough to help the team. Sewage smells all around the facility, especially at the pool bar

Ventajas: The hotel is very good for families with kids. I was afraid that it could be noisy but it was ok. Due to the fact that we were living in villas, we were in a calm area. I enjoyed a lot the local cuisine in the whole hotel(main restaurant, Melvana and Turkish a la carte). Everything is delicious, especially the desserts! One of the best baklava that I've ever tried. There is a very nice shisha place on the territory of the hotel which we liked very much. The garden staff does very good job. The territory looks beautiful. All staff is very helpful and speak very good English, Russian and German. In general we had very calm and relaxing vacation, which we were looking for.

Desventajas: Upon arrival we didn't have any soap in our bathroom. During the whole stay the cleaning staff regularly forgot to put the foot towel in the bathroom. The late cleaning of the room was inconvenient (around 15h-16h). We would like to spend this time in the room but it was impossible. The equipment in the gym is very old. The beach could be cleaner and it really miss the towel exchange point. During the check out we had to call several times to ask for baggage assistance.

Ventajas: Excellent infrastructure, great food, very supportive and attentive stuff. We travelled with a 4 year old kid and he got a small injury while jumping . The hotel personnel reacted immediately, helped with all medical issues. Special thanks to Efdal Gülcü, head of online booking department. He was always online, helped with all open issues re living, transfer and health issues. We are so grateful to him!!!

Ventajas: Firstly, the facilities were extremely elegant and very well maintained. Staff was putting in significant effort to preserve the facilities in good conditions. The meals and the resturant were marvellous and very satisfactory with a lot of varieties for everyone's taste and there were many stations where food was cooked instataneously and freshly served. Furthermore, the receation facilities were unbelievably amazing especially the swimming pools and the beach, as there was a ton of adventurous and risk-taking activites that you can do. The Guest Relations staff were helpful in resolving our room issue. The entertainment program at every evening was breath-takingly astonishing, yet can sometimes be obscene and inappropriate to young viewers. Lastly, serving staff were doing their best all the time to respond to guests' requests kindly and quickly.

Desventajas: Despite all the wonderful things, nothing is perfect. There was a linguistic communication problem as not all the staff could speak fluent English. About the room issue I mentioned earlier, the Front Desk was not as cooperative in solving the problem as we thought they would be, as where water was dropping from the ceiling. Furthermore, one thing that really shocked me is the resort's injury protocol... My son was injured in the swimming pool as he fell on his leg a hard fall and could barely move it. They informed us that we had to pay 80 euros (88 dollars as of 2/8/2019) just for the doctor to come, excluding any physical examination what so ever. Thankfully, my son's case wasn't bad but if someone else's case was, is that your protocol? They put profit above people which is extremely shocking.

Ventajas: Hotel was amazing, very big resort with all kind of possibilities. Big private beach, several swimming pools, aqua park, big choise of food, all kind of entertaiment specially for kids. The room was nice, big enough, confortable bed, quiet. We were really happy with this choise.

Desventajas: On the side of booking.com is written that hotel offers free shutlle transfer what isnt correct. Hotel asked 140USD for transfer. When we arrived, hotel didnt know about our booking. It was late in the evening and they let us wait for quiet a long time for our room. Because we werent in their system, we couldnt log on wifi and our room didnt get the whole week room service - wasnt cleaned, even if I inform them about it several times.

Ventajas: Beach, garden and pools.

Desventajas: Air conditioner turned off every night around 4-6am.

Ventajas: every thing was perfect.

Ventajas: The location, the beach, the Cabanna room

Desventajas: The error made by either booking.com or the hotel which resulted in me having to pay the full amount for a room which I had booked for 6 nights but could only stay in for 5 nights.

Ventajas: There are many fantastic things about this hotel, but a few that really made a difference for us: 1. Size of the resort - easy to spend a week here and take advantage of a different area of the resort each day. From vast gardens, that are so well kept, to the beach, to the zen garden area, two pools and various bars and restaurants, it's difficult to get bored. 2. The staff - So friendly and accommodating. Given the sheer size of the operation, it's clear that the establishment takes care to train their staff well and the majority are a real assett to the hotel. IMPORTANT: Before we visited, I read a few reviews of disgruntled people complaining about the staff and other things. If there were issues of this nature previously, then the hotel as done an AMAZING job of turning things around. We did not experience anything less than exceptional service from all members of staff. 3. Cleanliness - The pool areas are spotless, cleaned every morning and every evening and throughout the day. For me, this is a deal breaker, I could have walked bear foot around anywhere I wished without coming across anything dirty, they're extremely vigilent with their cleanliness and hygiene. 4. The All Inclusive Set Up - I'd never done all inclusive before, but having worked in the hotel industry previously, I know that many hotels can often make it really difficult for you to benefit from the all inclusive rate, or give you a real limited variety but this establishment is NOT one of those hotels. The range of food at breakfast, lunch and dinner in the Mongolia Restaurant is VAAAAST - we were literally spoilt for choice, each and every night, high quality and super delicious. 5. The lack of children..! <3

Desventajas: To be clear, the 'likes' completely outweigh the 'dislikes' but a great establishment will always be grateful for feedback and suggestions of improvement, so here are a few. That being said, NONE of these would influence my decision to book this hotel again in the future: 1. The air-condition set up within the room. Basically, only one key card is given, per room. Therefore, you cannot leave the air conditioning on in the room, when you leave. Not even when you pop outside on the terrace for a few mins.. I know this sounds very privileged but this is what I would expect from a 5 star establishment. That being said, it's probably also done from an energy saving point of view, and if that's the case, the hotel should be recognised for implementing such initiatives. 2. The coffee house doesn't open until 10:00! Again, super trivial, but the coffee served in Mongolia Restaurant is nothing compared to the amazing coffee served in the Schilling Coffee House, right next to reception. My husband is the biggest coffee snob in the world, and he LIVED for the coffee here. Super well done. 3. Sliiiightly pushy Spa Manager.. We went to book a turkish bath and massage and the spa manager managed to upsell us a 2 hour package for 70 euros each. Like I said, I have worked in the industry and I know that 70 euros per person for a 2 hour treatment is a good deal, especially for their facilities, so we were happy to book this. However in reality, we were done in an hour and 20 minutes, which was a little disappointing. And of course, you're always going to be told that you have 'many knots and problematic areas' and 'it's very important you come back for at least another 3 massages before you leave.' It's a very popular selling method, found in nearly all spa hotels, but the spa manager was quite pushy and made us feel a little uncomfortable.

Ventajas: Very friendly and staff, fantastic and enaugh guite big territory, beautiful garden, green, lots of flowers, comfortable, food was perfect, daily various.

Desventajas: They could clean tables at the restaurant after anyone use it, even after reclamation on the reception it was never done, always sports and dirt, beach toilets also run out of service.

Ventajas: the hotel grounds are stunning. that is undeniable- whoever designed the gardens and the location set up did a great job.

Desventajas: Where do I start? - Staff were RUDE and unattentive. Seemed like you were inconveniencing them when asking for assistance of any kind - The guest relations team most of all were appalling. Not understanding english well enough and hanging up my call. Lied about the reason irons were not provided in wooden rooms. Apparently this is due to "fire hazards", however you are allowed to smoke on your terrace which wait... was made of wood too! - Ironing rates were EXTORTIONATE. People- take your own mini iron. Do not pay a million euros to have someone press your shirt. - Thomas cook have ruined this hotel from what I can see. A lady called Tiffany in Guest relations admitted at the end of our trip that she is not allowed to recommend us any services or sights that were not "Thomas Cook", even though she has lived in Antalya for 8 years. -The food was disgusting and poorly cooked. The only thing that was nice were the cold mezes and salad bar. I have had better "Turkish" food in North London than at this hotel! Such poor, poor quality. -All the alcohol was watered down- we didn't even drink any so the all inclusive was useless. - The bathroom had out of date products that when I complained about- the team investigating decided to sit on my bed while they tried to understand what to say as they clearly refilled these bottles with something they bought in bulk. I then found that they had gone to the shop and bought a new shampoo and bath soap. Please tell me what they will do if someone has a skin reaction to the products they claim to be providing? -The mini bar bottles were reused. They were just refilling the bottles as the seals were not authentic and their own stickers. We have half empty bottles in our fridge upon arrival. This is not a 5* hotel. This may have been a 5* hotel once upon a time but Thomas Cook have clearly run it into the ground.

Ventajas: everything was beautiful

Desventajas: i lost my ring and left the hotel i called the hotel but they gave me the run around i was very disappointed

Ventajas: Food, No kids, staff, specially, Omer working at Reception, he is a very good person, and helpfull and also another omer, and muhammet working at, as a life guard, they help us a lot. and barmen Mehmet, woeking at small pool area,

Desventajas: They should have more Turkish night..

Ventajas: Lovely staff. Amazing animation team with variety of activities. Quiet resort with attention to details. Immaculately clean rooms. Good variety of food which is available 24/7. Missed the breakfast, no problem you have the late breakfast. Missed lunch, you have the snack restaurant. The music everyday after dinner.

Desventajas: Location is about one hour away from the airport. Rocky beach not a smooth sandy one

Desventajas: I do not recommend young people doing it. Special for retirees

Ventajas: Peace, quiet, Food, Staff. I found that, Hotel owner eats with staff and stays in Hotel property , To me ,This very is nice, and at reception, Omer , Ibrahim was very help full. and at Beach life guards another Omer, and Muhammet, to. Food was, very good, Thank you very much for everything, you have very good people working at your hotel

Desventajas: Nothing,

Ventajas: Great garden. Tasty kitchen with good service. Clean territory. Cheerful animation. Operational guest service. Many thanks to Hotel for the great service and comfort I receive from Starlight. In particular, I would like to single out Sales Manager Mr Efdal Gulcu, who takes care of us and he sets the high standard for Customer Service.

Desventajas: Cleaning of the room is low-quality (rooms 73..)

Ventajas: First of all, they were really generous with me and gave me the one of the best views in the resort and decorated with fantastic honeymoon decorations (my booking was standard room). Live views are much better than pictures, I was stoned with green forests and the variety of trees. Stayed for 4 nights but regretted that I didn’t book it longer time. Staff are great smiley and helpful they really listen to you and try their best to help you.

Desventajas: Generally food was good but they can do better quality rather than variety. They need to work on their English speakers for customer service. However, I didn’t struggle at all.

Ventajas: We are very pleased with our vacation, we stayed there with an infant. Had some internal questions, but they were quickly solved by Efdal, who was very attentive and caring. Other then that the food is amazing, the beach is nice, the territory is beautiful! And , what was important for us , its not that noisy. We stayed from 9-23 June. We will definitely come again :) Thank you !

Ventajas: Child’s beach play area. Table staff were polite efficient employees, everyone else was unfriendly rude or worn down by the aggressive behaviours displayed by our “ Comrades” Grounds kept spotless.

Desventajas: Food same every meal, tasteless and cold. Rude staff. Watched staff hiding branded drinks and giving cheap local brands to customers. Favoured Russians were then given branded drinks. Room was filthy dated and old, not even 4 star quality, no dressing gowns ,tissues etc. If you are anything but Russian do not go to this resort. All pools including indoor were artic cold. Not enough loungers in some areas. During a ten day holiday not able to avail free Al la Carte meal , despite empty tables they said it was fully booked. Email was sent to guests telling them to watch their food consumption due to poor weather. How dare they in an all inclusive limit people on what they eat. Be prepared to be royally ripped off if you go to local shops down the road. Car hired from hotel tyres literally peeling tred, but they insist is fine. Don’t take Turkish Lira, everyone wants Euros or USD.

Ventajas: The Resort is fantastic, I enjoyed with my family our vacation in this great Resort, it is one of the best, the staff are amazing, friendly and very cooperative especially the staff of the Restaurants. Special thanks to Mr. Efdal who provided all his support before, during and after our stay. I strongly recommend everyone travelling to Antalya region for vacation to stay in this Resort.

Ventajas: Location under sea, pleasant personal, tasty food.

Desventajas: Old rooms, yellow plastic, it need to replace and repair.

Ventajas: The strengths of starlight are easy: customer delight (everybody feels that way-Congratzz to team and management) and the many little surprises. At last, the variaty of eating, doing things. It s just to many. Great hotel. Thanks all. Love ya

Desventajas: There was little things. But nothing compared with their attitude to give you the best

Ventajas: It was perfect vacation ,nice staff,clean room.Sales manager Efdal provide us solution for Airport transfer free of charge for both sides.Very recommended hotel as focus on kids concept.

Desventajas: While the restaurant is closing the staff is closing conditioner and lights,which is not comfortable....also coffee machines making coffee in not suitable quality.

Ventajas: Most amazing range of facilities, in good condition. Beautiful grounds. Meals were a delight with every food imaginable available, good quality. Most of the staff (except Julia at reception who was consistently rude) were friendly and helpful.

Desventajas: Room slightly dated but not important as no need to be spending time in the room with so much on offer!

Ventajas: FOOD was good.

Desventajas: Customer service was very bad. i have requested special request before when i booked this hotel. hotel confirmed by email that the special request will be arranged. when i went there there was nothing arranged. when i spoke to manager he had no idea and said this is not our response. he didnt know who was responding to my request. i rented two rooms. one of the room had AC problem when we went. we complained about it and they send the technician three times but could not resolved it. They did not offered us a room change. one whole night electricity wasnt working. so no AC, no lights, No WIFI. we could not sleep whole night so we were tired in the morning and lost a day of our holiday. When we mentioned this to customer service manager, he said it is not their problem as electricity grid in that area has a problem. when i argued that i have paid you money for you to provide me comfortable stay which you have failed. he keep saying it is not their problem. when i demand some compensation for it he said you have not paid us directly. you need to speak to booking.com for compensation. Upon my insistence on it, the manager Mehmet threaten me that if i keep insisting for compensation, he will chuck me out of the resort. i was truly shocked. during whole of this communication, they did not say sorry or apologised once even as a formality.

Ventajas: Activation is good. Food is good

Desventajas: Riom servise is too bad. Air conditioner is too weak.

Ventajas: The Hotel is great.

Desventajas: The English knowlege of the Staff is for a 5 star Hotel very very poor. Everything else was great. Exept dont eat on the Boat trip on Saturday you may have mayor health problems on the next few days....

Ventajas: The hotel 16+ was smth new for us. It's appeared that it is a good type of the rest - nobody screams, music is not loud, relaxing atmosphere. The personal is trying to organise some entertainments and it is nice that it is not obsessive. The food is good. Really great set of deserts. I'm on a diet due to medical reasons but I was able to find all that I needed, including deserts, fruits. Good entertainments - beach volleyball, fitness, parasailing, skis, darts, ping-pong and so on.

Desventajas: The beach itself was difficult. As someone said - it is a quest to enter the sea and it is another quest to get out. Do not shop near the hotel - take a car and go to Monavgat or Antalia, it would be much better.

Ventajas: Their receptionist was very good, the hospitality the food was also good

Desventajas: * Make up room is very It came late !. *Air conditioni on first day not work second day not cold !!. *When I want an extension for an extra day They took a very high amount !!! *It is rare to find someone speaking English.

Ventajas: Shows

Desventajas: Coktails

Ventajas: it’s nice for when you want to get away for a few days and spend some days sunbathing and relaxing

Desventajas: the location was the worst. the watered down drinks.. it’s just not the right place for young adults.

Ventajas: Nothing

Desventajas: It's a 3 star not 5 stars and no imported alchohol I spoke with the manager he says you can complain to booking one big lie this hotel

Ventajas: The hotel is rather good, but very small area around that hotel, just there is a way to the beach and back there. No garden, no any space to walk. And the hotel location! Really nothihg to see, nowhere to visit. The personal is very friendly, very clean rooms. Good meals, but monotonous a little bit. I like the idea to make the hotel 16+ only, not because I hate kids, but sometimes they are very noisy and don`t allow guest to relax as well as they wanted. Totally, probably if I need to stay in that area for 2-3 days I would get that hotel again. Thank you.

Ventajas: Food& swiming pool

Desventajas: Bad staffs

Ventajas: The pool was perfect the animations team sepecialy jerry and jenkiz the food was good

Desventajas: They play only old music like we are in 80 the beach was not very cool

Ventajas: The food all the day was great, they made us wait a lot of time before checking in, dont have early check in service.

Desventajas: location, staff were rude

Ventajas: Before anything you have to remember that the value of what I paid in this hotel is much lower than the level of service and comfort there hotel very clean, food very nice many options without duplicate the dishes

Desventajas: No activities at night maybe because I visit the hotel at the start of the season No response to my emails before my arrived , but in any way, my check-in was without problems

Ventajas: Nothing

Desventajas: Evrything

Ventajas: Great value for money, not too busy, no lines, clean rooms, great food, lots to do i.e. bowling, basketball, disco, evening enternaitment for kids and then adults. We enjoyed it!

Desventajas: Extra bits that we had to pay for i.e. cocktails, popcorn, corn on the cob, fresh juice etc.

Ventajas: The entertainment was good plenty games veru cool pool

Desventajas: The beach was not good there is lot of rocks the chef of animation team kenzo was rood with us and didn't wat to play music we like in the pool dj and talks to only girls and do everything they want