Hostales en Frome

Ventajas: Lovely quirky hotel , amazing rooms

Desventajas: Noise from public toilets , room directly above .

Ventajas: Dog friendly. Staff friendly , breakfast excellent

Desventajas: The doors on the room were really stiff , bit noisy in court yard

Ventajas: The breakfast was OK.

Desventajas: Myself and my husband were promised a room on the 1st floor due to me having a bad hip and knee and stairs are difficult.We asked to be next to our friend in Room 2 and we thought we would be in Room 1.However even though we asked for a change of room the Manageress just offered us a cold,damp room outside.Then she offered us a room at the very top of the hotel even though there were other rooms available.We were put in Room 4 which was absolutely horrendous.We were in the eaves and could hardly stand up.There was a VERY small bathroom and a bath in the room which we could not get into as it was so high and under the eaves.We could not have a bath/shower while we were there - for 2 nights!!! We had one small window with pigeons outside and lots of droppings - very close to the room - it was disgusting and probably a health risk.There was no wardrobe just 2 wooden pegs to hang our clothes on.There was a tatty chest of drawers - we put clothes on top of it and then they were covered in dust when we removed them.The room was also dark - it was very claustrophobic and it was hard to find our clothes.We had asked for a 'comfort' room at an extra £100 but there was no comfort whatsoever.In the very small bathroom there was just a small mirror on the side wall so we couldn't see anything.The brochure stated 'sumptuous feather duvets' but our duvet and pillows were lumpy polyester.The stairs were quite dangerous especially for someone not so agile.We only had one chair in the room - we had to ask for an extra one.There was no socket by the bed,no ironing facilities,no cable channels - as stated.Nobody answered the phone.The room was often cold.We only had 2 traditional tea bags and they weren't replenished.The wooden floor was extremely noisy and squeaky.We could go on and on.......but there are very similar reviews,particularly of this Room 4,on various websites.The 2 nights cost us £275 even though they asked us for £290 at breakfast!

Ventajas: Amazing breakfast included, comfy beds, big bath

Ventajas: The staff were great

Ventajas: Great central location in Frome.

Desventajas: Small room, poor housekeeping standards, noisy, limited storage, blocked shower (didn’t drain), lights not working and not resolved despite reporting it and represented poor value for money.

Ventajas: Loved the staff and quirky decor

Desventajas: My room was left unlocked by housekeeping all day. I had a £2000 laptop in there plus my car keys. My room opened up onto a courtyard where people were drinking and had direct access to my room.

Ventajas: Breakfast was lovely, bath was excellent, bed was comfy, painting on the wall in room was impressive! Right on the doorstep of the town which was lovely and quaint.

Desventajas: The 'Comfort Room' advertised on the site varies in size as you will notice. We stayed in the smaller of these, for the same price, and it felt a little cramped. I think the price for this room should be subsidised as the experience does differ as a result. Also, given the cost of room parking should be reduced or covered by the hotel. Not much but saves hassle of sorting this.

Ventajas: The hotel was lovely and staff where polite and helpful. Food was to a good standard.

Desventajas: Only down side was the hight of the roof in the bed room. With my husband being 6ft2 it was difficult for him to move around.