NH Hamburg Altona

The hotel is located some way out of Hamburg centre - it is not really within walking distance of any S or U-Bahn stations, although there are buses nearby (the Transit search on Google Maps comes in very handy). The hotel itself looks the part from the outside, and this continues into the lobby - all very impressive. The staff were friendly at both check-in and check-out. I was much less impressed by the room. Firstly, it was on a high floor, and not facing the road, so I wouldn't expect much road noise. But there was _a lot_. I double-checked the window was closed, but I think the problem was with the building itself. The room itself was looking a little tired around the edges, there were scuff marks here and there. The TV was very impressive, really the high point of the room. The bathroom was OK (bath with shower over), nothing spectacular, but nothing too bad. The toiletries were very cheap, though. There were no tea / coffee facilities in the room - I'd really expect this from a four star hotel. The wi-fi, at least in my room, didn't particularly work. One final oddity was the bed - this was a double bed, and the norm in Germany is for double beds to be provided with two single duvets. But only one single duvet was provided. I can't speak for breakfast as I didn't try it. My experiences with NH hotels have been that they do the absolute minimum needed to achieve a four star rating, and I got the same impression from this hotel.

Ventajas: The hotel gives a good first impression, and the lobby is smart. The TV in the room was one of the best I've seen in any hotel. The staff were helpful and friendly.

Desventajas: Lot of road noise. Double bed had only one single duvet - for the size of the bed, two were needed. Interior was a little tired. No tea / coffee. Wifi was very poor.

Ventajas: Nice, modern room. Friendly helpful staff.

Desventajas: Location not near any attractions. Poor wifi reception. Business Center not working so unable to print boarding passes.

I wouldn't stay here again

Ventajas: Not much

Desventajas: Poor wifi, location, TV,

Desventajas: The air conditioning didn't work. The staff told us they'd remotely start it when we called.. They didn't. I'm pretty sure they just simply couldn't figure out what we meant so they promised to fix anything if we only hung up. Window open = loud traffic