Grand Oztanik Hotel Istanbul

The staff are courteous and friendly.

The air conditioned was not working properly during our one week stay, inspite of reminding the hotel staff several times. Secondly, we had to remind the hotel thrice about cleaning the room on three different occasions/days, as we were out the whole day and the room was not cleaned.

We have been given a corner room which is like a single and double room combined which was good. Had a window overlooking the Ritz Carlton direction which was great.

Staffs speak only fair English and sometimes it was difficult for requests to be met due to language. The rooms were a bit old. Sirens and street noise could be heard every night if the windows are open, even on the 9th floor. Full payment was demanded during check-in, which was not a usual practice.

Internet connection is a joke. They have not bought enough bandwidth and it automatically disconnects every 2mins. Breakfast is not Euopean/ American, very poor for the room price they charge. Staff not polite. They claim they charge in EUR, USD or GBP, but apparently depending on the exchange rate they may opt to charge in TRL.

Breakfast options were very limited

cannot really say of anything that seemed to stand out; good fast internet connection but was not wireless - also had only one port to connect in the room so had to be seated with the tv

the attitude of most of the staff was not good; no english channels on the tv except BBC and bloomberg; wireless connection only in lobby