Campanile Deauville Saint-Arnoult

Location, room and male member of staff who booked us in

The lack of english speaking staff resulting in a couple of food and drink orders being lost in translation. Not being told of the local places to go etc. More interaction would've made our stay much more pleasant.

The area and convenience of the location

Our air conditioning wasn't working, they couldn't move us, but later on they supplied us with a fan. The toilet seat was falling off. Our family in another room said it was smelly. We booked for 6 adults and 2 children for an evening meal in the restaurant, and when we were given the menus, we were told that there were no ribs, only 2 sirloin steaks left, and only 2 rib-eye! When the food we actually ordered came, the children had theirs, along with an omelette for myself without the chips I'd ordered. We sat like this for at least 15 minutes before we had to chase not only my chips, but the meals for the rest of our family, which were poorly cooked (the steak was tough) and indeed it was the first time my husband left most of his meat. The starter buffet was poor, with cold snails that had been there for ages. There was no ketchup or mayonnaise. In fact it was the worst experience of our whole holiday. We will never visit a Campanile again. We left no tip - a very unusual thing for us not to do. This fiasco cost us 191 Euros for the meal alone.