Novotel Casablanca City Center

situacion

The front desk people were very rude, Houda, the front manager had no personality, giving and asking a service from her was like asking her a favor, changing $ to Dirham was very hard and like coins not accepted , she could have said it in a nicer way and if you have excess coins after you have cahnged you money she wouldn't even give it to you, which is ok but you had to address it by telling the customer...I Wouldn't recommend this hotel if I were to stay here again. Salima, another girl helping in the front desk was not as rude but was not pleasant at all. I don't understand how these people should be hired especially when your away from home you would like people to be welcoming especially they are the first ones to greet you.

The location is great and the lobby bar is so cool. The rooms were spacious. Free internet in the lobby bar.

The location of the hotel

No assistance to get the cab. not easy access to the front porch to discharge the baggage from the car.