Hotel New Akao Royal Wing

Food was good.

The newest onsen was great. Great to watch sunrise. The others are nice as well. Rooms were comfortable. Breakfast was amazing. There is a shuttle bus from and to the station. Great views.

We were disappointed not to get our dinner in the Japanese restaurant. The French restaurant does lovely food but European food is something we have at home. Not very much English is spoken in the hotel. While is was not a so much of issue for us, this can be a problem for others. It was rather expensive.

The staff are very polite and provided excellent service as I expected in Japan. Hot springs was awesome. There are 3 please of hot springs. Each one is a kind of small but as long as over crowed, you will have a great experience. We love the sound of waves and the view. We enjoyed beautiful stars from open air bath at night. Also we love the view from our room specially in the morning. We could see sunrise. Breakfast was also good.

When we stepped in the room, we felt strong smell. I noticed it was smoking room which we did not want. There was a pack of orange juice in the fridge that previous customer left. We called the front desk and he apologized for that. It was my fault I did not ask for non smoking room but they could do ask us about the room preference upon check in at least. At the end, we are able to change to non-smoking room. We appreciated. Our package was not including dinner. if not, we were not able to eat at the restaurant except "Yokocho" something like food court. There was no free shuttle bus to the station after 5:00pm or 5:30pm so it was very inconvenient for us. It would be very helpful the hotel could provide the shuttle bus. I think the accommodation charge was over price when you stayed in national holidays. It's not worth it.

The view is amazing, overlooking Atami bay. However, it's a little out of way from the center. The outdoor bath (women's) is really nice and is full of roses! It really has a delicious, relaxing scent. I think the water is OK, it smells really good and is nice temperature, but it doesn't really make your skin super soft or anything The breakfast meal has a huge variety because it's a buffet style with both Japanese and Western dishes. In particular, ice coffee with Tanna milk is a must! At the price range of 35,000+ a night with breakfast no dinner, I think it's a bit pricey and maybe not so value for money. There wasn't anything that really wow'ed us