Pousada Sonho Real

The place was beautiful and very nicely arranged. The views were great, but definitely not as amazing as the photos on the website. The staff serving breakfasts was kind and helpful.

The payment process was more than weird- only cash was accepted. The place had very little privacy, we could hear the neighbors whispering on the other side of the wall. When we arrived and paid, it turned out that the lock of the door had been broken- there was no way to close the room and we weren’t informed about it! We complained about it and the owners promised to fix the lock in the morning. The next day they moved our private things without asking for permission to another room- which didn’t have a lock either. We complained again, but the owners only said it was very safe around. Knowing the reality of life in Brazil we obviously did not feel safe (the nearby village Frade is not safe) and decided to leave two days earlier. We asked for refund for these days, the owner said he’d maybe be able to send us the money back, and never replied us again. Being treated with such disrespect was a sad surprise and affected our holidays.