Ventajas: Nothing.Desventajas: My plane was late. I phoned in advance (after great difficulty because no direct phone number was included) and warned them my plane was late. When I arrived, they told me they had no car and couldn't help. What is there to like about that? Never, ever, again.
Deposit Desventajas: You should make it aware during booking that how to locate your service as well as the fact you have at minimum an incidental hoold that is double of anything I've ever heard. Some people do not have an extra 1000 dollars on a credit card for a work trip.
Ventajas: NothingDesventajas: The service
Ventajas: Great carDesventajas: The rental place failed to let us know that they are not opened 24/7 leaving us in a bit of a pickle when we tried to return the car.
All out of vehicles.Ventajas: The quote. That is the only service they could provide.Desventajas: When I called the shuttle upon arrival, they said not to bother getting on, because they were all out of cars. Even with a reservation, they overbooked, had no cars, and were unapologetic.
The Good and the BadVentajas: The kind service and hospitality. The model car came with more upgrades than expected.Desventajas: It wasn't located next to the airport and there was no shuttle to take us back when we had to drop off the car. Shuttle only operates when they're open from 7am - 10pm. Wasn't aware of a $300 pre-clearance deposit.
Ventajas: they worked with me to get my rental even with my late flight.
Bad ServiceVentajas: The car they eventually found us was very niceDesventajas: When we arrived we were told there was no car available for us despite our confirmed reservation. They did eventually find us a car but the customer in line behind us, also with a confirmed reservation, did not get a car. If we had arrived 5 minutes later we would have been the ones out of luck. Also I don't know who Ace Car Rental is, we were brought to a Discount Car Rental location to get our car. There was an Ace Car Rental banner inside the office.
Desventajas: Service is awful!!! Was in the line for an hour. Pick up at 12nn, did not talk to the representative til after an hour. Had to wait another 10 min after check in and gave me a different car from what was reserved. Workers were not nice at all!!!! Car give is ofc nice but dirty! Was barely cleaned on the inside!!! This company is very unorganized!!!! Still waiting to get my $350 deposit back!!! Will never ever ever rent a car through DISCOUNT again. NEVER AGAIN!
I've rented twice from Ace car rental THE FIRST AND LAST Ventajas: My Mother always told me if I had nothing nice to say...say nothing at all! So i have nothing to say!!!!Desventajas: They were disorganized, unprofessional, it appeared to me they only wanted your money! I did feel some compassion towards a couple of their staff, I don't think they comfortable in working there. Hidden costs, 350.00 pre authorized charge on your visa, I was told I would get it back when I returned the car only to find I would have to wait 7 days. Never again.
Really badVentajas: I didn't like anything Desventajas: I have been in Ace Car Rental today and they did not have car!! The place was full of people and the Ace Car did not have any car. How they can book a car and do not have the car?
Me and many people were waiting for a car! It is really bad. I want to know about the value that I passed in my credit car for the reservation
Felt like a scam...Ventajas: They took 30 minutes to pick us up from the airport even though the drive to the rental place is less than 10 minutes.Desventajas: They forced me to pay an additional $19.99 CAD for insurance even though my insurance from the States provides full coverage in CA. They refused to let me get the car without it even though I had proof of insurance. To top it off they had no written or formal proof of this being a policy. I felt scammed and it increased my rental cost by roughly 25%. If I had known I would be forced to take their insurance I would have gone with someone else. Also ACE is through discount which wasn't clear at any point.
Easy and AffordableVentajas: This was such an easy rental, we checked in without any issues. The price quoted was actually what we paid- no hidden fees! The car was wonderful, and easy to drive.
Premium car for a cheap priceVentajas: No fuss while returning. Quick and easy returns. Great value.
Weekend rental from YVRVentajas: Great price, new car, friendly staff
Ventajas: The staff were very helpful and polite, we had a choice of two cars and were not pressured into any excessive add on sales, the gentleman who checked us in was very helpful to the point of saving us money when we wanted to add an extra driver, as the roadside breakdown included a free driver and was cheaper then adding an extra driver.Desventajas: no fault of Alamo, the car was a compact and was a bit small and uncomfortable for the 2000mile road trip we did. More a lesson for ourselves.
Long wait to get carVentajas: Rental line was fast & efficient, drop off fast & efficient as wellDesventajas: We waited on the curb after confirming & getting paperwork for renting for a VERY long time. An attendant is apparently dispatched to retrieve auto. However we witnessed many others from other places getting their vehicles repeatedly before us. We rented nothing unusual just a mid size SUV.
Ventajas: Very quick processing time at check-in and drop-off. Love it!!
Friendly and engaged staff
Trouble free Ventajas: Free upgrade to mini van. Courteous staff
Couldn't Have Been BetterVentajas: Very smooth and quick pickup and drop off.
Efficient staff and a very nice car.
UnhelpfulDesventajas: Booked this months in advance, Staff wouldn’t accept my UK credit card. Were very dismissive and unhelpful.
Annoying Malfunction Made RightVentajas: Alamo was easy to access from YVR and had the car ready in minutes. On our drive the lift gate of the Ford Explorer eventually stopped opening which was a major inconvenience but Alamo attempted to try to get someone out to help us but we were too far away from possible Alamo/Enterprise locations. They took $50 off the bill which helped subdue the annoyance and pain we had to deal with of loading all our luggage in through the side passenger door each time.Desventajas: Liftgate on the Ford Explorer malfunctioned and wouldn't open. Since it was drivable it was easier for us to just deal with the issue and return the car at the end of our trip as we were too far away for the car to be conveniently replaced by an Alamo rep.
Ventajas: Very professional and friendly Desventajas: A car wasn't ready.
I have to wait for about 20min+.
But the service recovery was great!
Way moreVentajas: The vehicle was the best size for the people in the group with all of our gear. The luxury accommodations inside the vehicle were well liked and used. Pick up was fast and easy. Drop off even faster. Friendly staff.Desventajas: I didn't like the reservation price being 1/3 of the cost to actually rent the vehicle. That is with no extra insurance or anything. I would just like honest pricing up front and for companies to stick to their word.
Desventajas: Avis did NOT honor the reservation from CarRentals.com. They charged me 5x as much. What a scam!
FRAUDLENT & DISGRACEFUL RIP OFF Desventajas: Your website quoted me a rate of $70 for my rental but this turned out to be purely the tax only and the rental was an additional $289 on top of this amount - which is tantamount to fraud. The Avis agent said you had quoted only the tax - this is FRAUD and I will be taking action against you.
Kayak é CarRentals.com website quote was completely wrong!Ventajas: Everyone at Avis was great. No problem there. The car was waiting for me. The Avis people took the time to explain that the quote I was given online by Kayak / CarRentals.com was false and that the cost of my rental was actually $780 more than the quote. Not their fault.Desventajas: Now I will have to haggle with Kayak and CarRentals.com to try to get the difference between their false quote and the actual cost at Avis of the car I reserved. I would have never selected it if it had been quoted correctly but I found myself with little choice when I arrived at my vacation location.
Beware of CarRentals.com Avis rates; charged $400 above reserved priceVentajas: Car was fine. Service was not. Desventajas: Total failure / bait-and-switch pricing. Kayak promoted a rate of $89 at CarRentals.com for an Avis car, which was confirmed by Avis.
When I picked up the car in Vancouver Airport, Avis refused to honor that rate, telling me it was CarRentals.com's mistake. They charged me $478.11, over 5 times the reserved rate. They kept claiming it was a 'well known' problem with CarRentals.com and took no responsibility.
Desventajas: See comments above.
Easy airport drop offVentajas: Dropping off the car at the airport took just a few minutes. Great service. Desventajas: Nothing
Rates charged not the same as the rate booked.Ventajas: The condition of the car was good Desventajas: 1) The staff we dealt with wasn't helpful.
2) Never clearly answered our questions on insurance
3) The daily rate charged to us was $90/day whereas the rate we booked was about $49/day. Didn't have enough time to discuss because we were in a hurry and a not so friendly staff didn't help matters
Ventajas: vehicle. easy and quick registration.
good rentalVentajas: the agent who helped me at YVR was really cool and efficientDesventajas: the line at YVR was way too long--waited about 20 minutes
Good little rental shop at RichmondVentajas: Nice and polite staff. Just make sure the price you are paying matches the quote you got on KayakDesventajas: He was the only person working, so had to do a little waiting
Ventajas: Dropoff was fast!Desventajas: It was a little confusing: we weren't sure where to leave the car. But there were employees there who helped.
Email for car rental sent me to wrong airport! Ventajas: Car was good and rate was excellentDesventajas: Email from Budget sent me to the wrong terminal! I had to find a ride to the other airport to get my car rental.
Ventajas: easy and quick pick/drop offDesventajas: OVERPRICED
Free upgrade wasn't free at all Ventajas: We liked the convertible Mustang we had for 10 days in Vancouver and on Vancouver Island Desventajas: I made a reservation through kayak for $495, at first the gentleman checked us out for over $1600! I called AAA and indeed I didn't need an extra $40 the day of protection. And he said he would upgrade us at no charge to the mustang convertible. My 14-year-old son was stoked and we told him repeatedly how grateful we were.
I returned it half a day early with a full tank ready to check out and the bill is now 1100… They had charged us for the upgrade! The front desk told me too bad and the manager literally shoved my bill back at me! He told me it wasn't his problem to call customer service and walked away. Incredulously I asked for his managers information and he proceeded to get on the phone to call security. When that didn't deter me he finally took just over $200 off the bill seen clearly there must've been a misunderstanding.
I can't believe how duped and manipulated I felt. And how appaulled at their unwillingness to be compassionate or understanding and to instantly blame me.
Desventajas: The clerk at the counter tried to lead me deceptively down and "upsale" path by telling me he had a Ford Mustang for me when I checked in to pick up my luxury car. I thought this was my car until I realized he was also setting me up to charge me hundreds of dollars more...
The car was very dusty inside.
This will be my last rental from Budget.
Ventajas: The car was in good condition, clean. Desventajas: I spoke with the Budget representative about purchasing the gas option since I was returning the car at 4 a.m. We agreed that if I was able to return the car with a full tank of gas, I would not be charged the fee. I was able to put a full tank of gas in the gar, returned it, but was still charged the gas fee. I've emailed the Budget counter to resolve this problem and have received no answer.
Nice car, not terrible serviceVentajas: I ended up liking the car. The facility was well maintained and the service staff were all nice enough, especially at check out. Desventajas: The actual car and checkout process were fine.
I didn't like the persistence in upselling the bigger car at checkin. I realize booking through a third party means they aren't getting paid as much, but even though I liked the car and he gave an additional discount, I felt pressured in a way I've never felt at Enterprise (where I normally book) which only made me more agitated as he tried to sell me the usual insurance add ons.
I also did not like that Budget has you do your own preinspection. It's dark in those garages and if you miss something you could be liable for it (luckily I didn't, but still). I was uneasy about the contract because I just felt the process was one-sided. I always feel nervous and anxious about renting a car or anything else, but the other companies I have used at least go through everything more and it makes me feel more confident that I'm not about to get screwed six ways to Sunday.
I don't drive a Chevy either - it would have been helpful for someone to show me where certain things were rather than me sitting in the car for 10 extra minutes figuring it all out.
Review of rental at Vancouver airportVentajas: Friendly staff nice clean car clear instructionsDesventajas: Nothing
A Qualified "Thumbs-Up"Ventajas: We ended up with a free upgrade to a larger, more luxurious car than we'd paid for. Pick-up and drop-off were easy and stress-free. The car was a nearly-new 2017 Ford Explorer with only 6000 miles on it, much more upscale than we're used to. It ran well and gave us no trouble, but was quite thirsty (no surprise). We put about 1500 miles on it over about 3 weeks. Overall, for the price, a good deal.
But I would have preferred a compact SUV -- a Rogue, a Tuscon, or an Escape (a Honda or Toyota or Subaru would have been too much to hope for). Desventajas: It was not clear during booking online -- we only learned at the counter at the Vancouver airport -- that there would be a $20/day surcharge for days spent in the US. At that point we had little choice. But the overall price was still reasonable, better than the competition, especially with the free upgrade.
There was no owner's manual in the car, and operation of many of the advanced features was not obvious. I ended up downloading the manual on my laptop.
My Budget rental at the Vancouver Airport was excellent. Ventajas: The Budget agent was pleasant and quick. I was very pleased. Desventajas: Everything was great.
Good value for moneyVentajas: The weekly discount turned out to be very economical for us . The buget car rental was flexible with the cars .. they helped us to find a suitable car for a large group and luggage.
Vancouver airport worked well.Ventajas: Car was excellent. Dropoff was easy and convenient. Price was good.Desventajas: At pickup, the form for noting pre-existing damages on the car was completed and given to me before I had a car to look at. No one came to inspect it with me or verify anything I might have found.
Ventajas: Nice car. Good fast service.Desventajas: Final cos higher than expected.
Ventajas: Shuttle to and from the airport was timely and friendly. Car pick up was friendly and efficient . It was followed up with an e-mail with contact information, directions to drop off the car and to the nearest gas station. Car drop off was quick and and efficient. Overall excellent service.
Always a pleasureVentajas: The staff are always so helpful, welcoming and accommodating. If it's within their ability they go the extra mile. I only rent from Enterprise and it's going to stay that way.
Ventajas: The staff at both pickup and drop off locations were friendly, efficient and helpfull. We will be back!!
Excellent car, rate too expensive :(Ventajas: the car was perfectDesventajas: i dont like that I had to spent $2600. i know that the rate couldve been offered to me better.
Tricky to findVentajas: Did upgrade to a premium. Desventajas: Off airport shuttle and attendants were fast and courteous. However, drop off site is tricky to find near a highway cloverleaf area. Missing a quick exit and turn can cost time and frustration when returning the car.
Great serviceVentajas: Professional staff at both end of my trip, and great service.
Great deal especially if you book way ahead of time Ventajas: The pics up from the airport was fast for a Saturday. No one at the counter so I was quickly helped. Everyone was very nice. I had the Hyundai Elantra which was a new car and it was spacious and gas saving. Naturally car rental reps are going to try and sell everything but I didn't take anything so the rate that I paid through Costco travel was the rate that I was charged. Also video taped the car when I received it and returned it. Had the car for seven days. The return was quick despite them being busy for a Saturday morning but again they were helpful and friendly. I would rent again from them.Desventajas: None
Ventajas: The car I reserved was there. The staff was very friendly and helpful. Easy pick up and drop off
Ventajas: Friendly and efficient check-out and check-inDesventajas: Enterprise airport pick-up location was away from other companies, and it was a long haul with luggage to get to it.
Can't rent unless you have a credit cardVentajas: Nothing, didn't even get to rent the car because I do not have a credit card. Desventajas: Went in to rent the car, was told that I was unable to rent from them as I do not have a credit card & they would not compromise with a deposit or anything because apparently having my own money to use isn't good enough.
Not only did they turn me away because I do not have a credit card, but they turned their nose up at me and were snobby about the fact that I do not own a credit card. No wonder Canada has a huge debt problem!!
Ended up renting a car through Vancity Car Rentals, who were great.
Perfect serviceVentajas: Location was near where we were staying so walking over was very convenient. We were upgraded to a 7-seater for free which was a big plus. The car itself only had 3500km on it so pretty much driving a new car. Needed to extend the rental an additional day and had zero problems doing it over the phone.Desventajas: I returned the car on a Sunday when they were closed and instructions on how to do that weren't great. Also, there's limited spaces available to drop off the car but I got lucky and grabbed the last one. It would have been great to get some more directions on how to return the car and what happens if there's no spaces available in the parking garage.
Pick upDesventajas: Was not told that the pick up site was not at the airport & there was no clear signage as to where to go. Had to ask another rental company & phone in stand for pick up didn't. Had to use my cell to call for pick up.
No car provided as committed.Ventajas: NothingDesventajas: They confirmed a car, but did not provide one.
No Car for me!Desventajas: Arrived with my family and told they have no cars, my reservation was made 4 days prior. No notice, no solution, just ' Sorry no car for you"
Desventajas: Force selling unnecessary products
Bullshit Ventajas: Nothing Desventajas: There was no car reserved for us they gave it away
Ventajas: The carDesventajas: The customer service was horrendous. Nog sure if it was Europcar or Discount car but either way I will never use them again.
Ventajas: everything was good. A bit of a wait at the counter for a car.
Excellent car, very poor serviceVentajas: The car was easy to drive and comfortable, absolutely no issues from when we drove out of the centre until we drove back. Overall quite decent value for money. Desventajas: The service especially at the start was dreadful. Firstly, when we phoned to ask where we should be collected from at the airport, the directions given were poor. Then at the centre, they repeatedly tried to give us a car we didn't want, (we could see the car we reserved and pointed this out), the reason it seemed because they would have to move another car to get our one out, and they had misplaced the keys. When we eventually got the car we reserved, our attendant put the wrong end date into the computer (despite the fact he had our booking confirmation) and charged us for one day too few. We pointed this out after paying, and he said we would just have to pay an extra $65 on return, which he wrote on our form and we accepted. On return, we were first asked to pay the full amount, which obviously we didn't do since we had already paid for all but one day. Then we were asked to pay $82 for this day, which we agreed was correct but wasn't what we had written on our form from the first attendant.
Great car, very slow pick up from airportVentajas: Great car, very slow pick up from airport. Fortunately, they only had an a credit card. We had a high-end jeep that was fully loaded with everything. You have XM radio, navigation, it was extremely comfortable. I have a sunroof etc. Gas mileage was good. Was a great car. Check in and check out process was fine. People are friendly. Desventajas: It took over an hour to have the rental agency pick us up at the airport. Some was related to traffic, but most was related to confusion by the pick up driver. They said they would not post the deposit to the credit card, what they did.
Terrible service at Discount Ventajas: This rental was serviced by Discount Car Rental. The rental counter was incredibly slow and inexperienced. Worse than any car rental experience I've had. They showed my rental as a day shorter than what I'd booked with kayak, and while they said it would not be in issue on return, the guy returning his car next to me was being asked to pay an additional day for the same weird error in date. I allowed 20 min to return my vehicle, and even though I was the only customer when I arrived, they still took so long that my bus to seattle was closing the door as they dropped me off. Almost missed my coach and subsequently my flight. Would never use europcar or discount in yvr again, regardless of price. Desventajas: See above.
No car = awfulDesventajas: Despite having a reservation- no car available and no attempt to find an alternative and no apology. I will not book with Europcar again.
Absolutely horrificDesventajas: Shuttle took very long to get to airport, when i arrived at car rental place, they told me they ran out of cars and would not be able to rent me a car even though I had a reservation. They then told me to walk to Enterprise 10 minute walk down the street in the pouring rain. Manager was incredibly rude. Shuttle driver was however very nice. Overall, terrible experience.
Ventajas: Good location , nice service Desventajas: Car was not too clean
Ventajas: Buena ubicación, buen servicioDesventajas: Coche no estaba demasiado limpia
Pricing InconsistencyDesventajas: When I arrived I was quoted a price of C$680 (CAD) when I had originally been quoted C$420 (CAD) when I reserved it. When I questioned the woman told me the price was the price. Awful experience. I will not be using this service again.
Exceeded ExpectationsVentajas: Great road trip car and great service.
Superó las expectativasVentajas: Gran coche viaje por carretera y un gran servicio.
Ventajas: This was a easy and awesome car rental experience
Ventajas: The car. The gentleman that checked me in was professional.Desventajas: The long long long wait for a van at the airport to pick up the car. The extraordinary increase in cost to upgrade to a full size SUV.
The check in process was slow and I had to wait.
Desventajas: Enjoyed the ride
Routes provided good experienceVentajas: attentive service. pleasant employees. reasonably quick to pick up and drop off at airport. overall a very good experience.
Ventajas: Wonderful staff. Speedy Service.
Great experienceVentajas: Fantastic price and a good upgrade. Staff was very helpful and friendly
Ventajas: All good no fuss.
they were great Ventajas: I was terribly late picking up my car and the held it for me no problem. Friendly service.
A good car rental companyVentajas: I liked the people were every friendly and courteous and it was so easy dealing with them. I have now rented cars from them 3 times and will again in the futureDesventajas: Nothing
Didnt honor reservation, zero attempt at helping usVentajas: Shuttle driver was pleasant during the drive.Desventajas: Landed at YVR after an international flight, took the shuttle and waited in a very slow-moving line. Finally spoke to someone about our reservation and we were told that my Visa debit card (used to make the reservation) would not be valid for payment - only Visa credit cards were accepted. They also would not accept my Discover card, and since my girlfriend didn't qualify as the primary driver they wouldn't take her Visa credit card either. We didn't understand why they wouldn't accept her card even if she wasn't driving, but were told "it's company policy." We explained that we had just flown in from the US and would be stranded without a car if they didn't honor our reservation, and were asked if we wanted a ride back to the airport. No suggestions, no offer to call anyone to see what could be done, just basically told us to leave. I tried to go back inside to ask more questions but was completely ignored.
Since it was a busy holiday weekend, ended up having to pay almost double elsewhere for a last minute reservation.
Nice company policy, you just told a $400 reservation to walk out the door. Hope that works out for you.
A little far from airport but a good car and experienceVentajas: Friendly reps, quality car, easy process in and out.Desventajas: Vancouver traffic made the shuttle back and forth a little longer than expected but was still an easy pick up and dropoff.
New player in townVentajas: Don't miss this gem! Staff is friendly, great service, great rates, new and clean vehicles.