Opiniones recientes
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2,0
Desventajas: No one answered the phone at Hertz in Catania for two days (these were weekdays). Another set of friends had the same experience. Our third couple waited over 3 hours for their car in Catania. I rented from Avis instead. Never again Hertz.
Opinión de
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7,2
Long queues but good service
Ventajas: Very efficient and helpful staff- 5 star people
Desventajas: -Admin fee for small damage was appalling. A 45 EUR problem had a 50EUR Euro admin fee= crazy /rip off -poor stock levels for automatics; forced to take a 7 seater
Opinión de
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3,6
Terrible Experience
Desventajas: We had to wait hours at the rental counter just to get our car because the Hertz employees worked incredibly slow and didn't care at all about customer service.
Opinión de
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3,2
Desventajas: The pick location did not have computer service so hand wrote everything which took us over an hour just to get the car. Then apparently they wrote in and later entered into the system that our pick up time was an 1.5hrs earlier then we actually picked up the car (e.g. they indicated we picked up the car at 0930 which was before our plane even landed). We didn't realize this until we dropped off which then put us outside of the 24hr range. At the drop off location we also had to wait in line over a half an hour for them to check out the car. By the time we got to the counter we were showing a drop off time of 11 am. Since we were showing dropping off the car 1.5 hr past the 24 cut off, the drop off location (dif from pick up) decided to charge us an extra day. HOWEVER a DAYs rental would've only been about $10 somehow they managed to charge us an extra $70 and after an hour of disputing the charge at the counter and almost missing our outbound flights we were told there was nothing they could do.
Opinión de
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6,8
sicily tour
Ventajas: love the car exterior was a little dirty, i didn't really care interior spotless employees very helpful
Desventajas: very long wait in catania, well over an hour
Opinión de
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6,8
Excursión sicilia
Ventajas: Me encanta el coche El exterior estaba un poco sucia, realmente no me importó Interior impecable Los empleados son muy serviciales
Desventajas: Esperar mucho en Catania, más de una hora
Opinión de
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7,2
Long queues but good service
Ventajas: Very efficient and helpful staff- 5 star people
Desventajas: -Admin fee for small damage was appalling. A 45 EUR problem had a 50EUR Euro admin fee= crazy /rip off -poor stock levels for automatics; forced to take a 7 seater
Opinión de
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6,8
sicily tour
Ventajas: love the car exterior was a little dirty, i didn't really care interior spotless employees very helpful
Desventajas: very long wait in catania, well over an hour
Opinión de
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6,8
Excursión sicilia
Ventajas: Me encanta el coche El exterior estaba un poco sucia, realmente no me importó Interior impecable Los empleados son muy serviciales
Desventajas: Esperar mucho en Catania, más de una hora
Opinión de
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2,0
Desventajas: No one answered the phone at Hertz in Catania for two days (these were weekdays). Another set of friends had the same experience. Our third couple waited over 3 hours for their car in Catania. I rented from Avis instead. Never again Hertz.
Opinión de
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3,6
Terrible Experience
Desventajas: We had to wait hours at the rental counter just to get our car because the Hertz employees worked incredibly slow and didn't care at all about customer service.
Opinión de
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3,2
Desventajas: The pick location did not have computer service so hand wrote everything which took us over an hour just to get the car. Then apparently they wrote in and later entered into the system that our pick up time was an 1.5hrs earlier then we actually picked up the car (e.g. they indicated we picked up the car at 0930 which was before our plane even landed). We didn't realize this until we dropped off which then put us outside of the 24hr range. At the drop off location we also had to wait in line over a half an hour for them to check out the car. By the time we got to the counter we were showing a drop off time of 11 am. Since we were showing dropping off the car 1.5 hr past the 24 cut off, the drop off location (dif from pick up) decided to charge us an extra day. HOWEVER a DAYs rental would've only been about $10 somehow they managed to charge us an extra $70 and after an hour of disputing the charge at the counter and almost missing our outbound flights we were told there was nothing they could do.
Opinión de
