Coches de alquiler en Cleveland

Ventajas: Nothing

Desventajas: All

Prepaid with no rental

Ventajas: Nothing

Desventajas: I arrived at 7 at Hertz due to my flight delayed but it closed at 6. I didn't like that they didn't advertise the closing time. I arrive the next day and my economy car wasnt there. Employee tells me to wait an hour for no extra charge compact car. I check back in an hour, they give the car away to another customer who happened to arrive there at that time. I was told to pay extra for an upgraded version. Though I prepaid for my car, they didn't have anything to offer. What's the point of using this service is it's so volatile. Never using this service. I lost 60 dollars in Uber/Lyft rides to and from the Hertz location.

Desventajas: Cost not what was quoted

Ruined our Vacation

Desventajas: I reserved a car for Cleveland - Hopkins International Airport Shuttle to Car for 114.00. When we arrived I was told after some computer searching by the Hertz attendant that our reservation was at another location about 20 min away. I NEVER would have reserved a car at a remote location and I searched specifically for the airport pick up or by shuttle to the lot. The remote location would not answer their phone (because they were closed) and the airport Hertz said they would give me a car but it would be 485.00! The final straw was that the girl actually laughed when she saw how much more the car would cost. We also ran into another person on our trip that had the EXACT same problem at the Hertz counter at the airport. Their reservation was earlier in the day so they were able to Uber to the other location but they were very unhappy as well. I tried to get help from Hertz Corporate but only got a generic email that they would be in touch within 3 days and I have not heard back almost a week later. What a disaster - NEVER Again!

An absolute travesty from start to finish

Ventajas: SLIGHTLY better than walking across Cleveland with my luggage at midnight. SLIGHTLY

Desventajas: Despite selecting the Cleveland-Hopkins airport as my pick up and destination, my car was placed at a hotel 22+ miles from the airport, this being my first time to Cleveland I didn't realize the address was not at the airport until far too late. Also, they closed at 6pm, so when my flight was delayed I was unable to pick up my car until the next day. Hertz offered to switch my rental to the airport site for ONLY an ADDITIONAL $398.00. Yep, Four hundred dollars just to change locations. So I had to take a lift to my hotel, one back to pick up the car, and a third after I dropped it off back to the airport, still 22 miles away.`My "really good deal" completely evaporated in wasted time and $75 in lyft trips. Then it took 30+ minutes just to get my car once I finally made it to the hotel. On top of all this the car was filthy and poorly maintained. I will not be renting with hertz or kayak ever again. Also a side note, never prepay. it completely eliminates your ability to change plans or negotiate, even if the problems are not your fault.

It's in the little details

Ventajas: The car worked; that's literally the only thing I liked about the experience.

Desventajas: The quoted price was under $50 but for whatever reason Hertz needed to charge a pending amount over $200 "just in case". The employee working the counter told us to go to a specific row of cars to pick one out but after we got outside there wasn't any cars in the area to choose from so we had to go back inside. Out of all the possible car rental companies, I've noticed that Hertz just doesn't true customers because they check and double check who is driving the car out and back in. After picking a car, they don't just check the paperwork at the gate but also the person's ID to make sure it's the same person who paid for it because if more than one person is going to drive the car, there are extra fees they can hit you with.