Opiniones de viajeros
Valoración general
3,6 Regular
Basado en 5 opiniones
General
2,4
Limpieza
5,2
Comodidad
4,4
Recogida/Entrega
2,4
Valor por tu dinero
3,6
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Coches de alquiler baratos en Florencia
Mejores precios encontrados por usuarios de KAYAK en las últimas 24 horas.
Opiniones y directorio de alquiler de coches en Florencia
Ace
Ace opiniones
Puntos de alquiler
╳
Ace
Puntos de alquiler en Florencia
Goldcar Rhodium Via Del Termine 11
+39 199 151 151
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
5,6
ACE doesn't rent cars in Italia, no info on this.
Ventajas: Little Fiat was nice, workers at Rhodium were nice
Desventajas: Many upcharges on the rental. The biggest problem though was that ACE does not rent cars in Italy, they use Rhodium. This information is not listed anywhere however and it took us nearly 2 hours to figure that out. I'm very disappointed that KAYAK did not inform us of this....and customer service when I called had no idea.
Opinión de
-
4,0
Mediocre
Ventajas: The car
Desventajas: Paperwork took a really long time
Opinión de
-
4,4
Beware extra fees and insurance up selling
Ventajas: Car was the perfect choice for 3 adults with a normal amount of luggage. Fiat 500L.
Desventajas: Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.
Opinión de
-
2,0
A waste of time and money. AVOID for a better vaca
Ventajas: the size of the car.
Desventajas: the service the hidden fees feeling threatened to take insurance rather then being explained clearly and objectively looking for problems to charge us for and did will never recommend nor use their services again we are thankful it is behind us
Opinión de
-
2,0
Don't do it
Ventajas: nothing
Desventajas: Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.
Opinión de
-
4,0
Mediocre
Ventajas: El coche
Desventajas: Documentación tomó mucho tiempo
Opinión de
-
2,0
Una pérdida de tiempo y dinero. Para evitar una vaca mejor
Ventajas: El tamaño del coche.
Desventajas: El servicio Los gastos ocultos Sensación amenazaron con seguros en vez de explicar claramente y objetivamente Buscando problemas de y no Nunca recomendaría ni usar sus servicios de nuevo Estamos agradecidos que está detrás de nosotros
Opinión de
-
5,6
ACE doesn't rent cars in Italia, no info on this.
Ventajas: Little Fiat was nice, workers at Rhodium were nice
Desventajas: Many upcharges on the rental. The biggest problem though was that ACE does not rent cars in Italy, they use Rhodium. This information is not listed anywhere however and it took us nearly 2 hours to figure that out. I'm very disappointed that KAYAK did not inform us of this....and customer service when I called had no idea.
Opinión de
-
4,0
Mediocre
Ventajas: The car
Desventajas: Paperwork took a really long time
Opinión de
-
4,4
Beware extra fees and insurance up selling
Ventajas: Car was the perfect choice for 3 adults with a normal amount of luggage. Fiat 500L.
Desventajas: Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.
Opinión de
-
2,0
A waste of time and money. AVOID for a better vaca
Ventajas: the size of the car.
Desventajas: the service the hidden fees feeling threatened to take insurance rather then being explained clearly and objectively looking for problems to charge us for and did will never recommend nor use their services again we are thankful it is behind us
Opinión de
-
2,0
Don't do it
Ventajas: nothing
Desventajas: Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.
Opinión de
-
4,0
Mediocre
Ventajas: El coche
Desventajas: Documentación tomó mucho tiempo
Opinión de
-
2,0
Una pérdida de tiempo y dinero. Para evitar una vaca mejor
Ventajas: El tamaño del coche.
Desventajas: El servicio Los gastos ocultos Sensación amenazaron con seguros en vez de explicar claramente y objetivamente Buscando problemas de y no Nunca recomendaría ni usar sus servicios de nuevo Estamos agradecidos que está detrás de nosotros
Opinión de
Puntos de alquiler
╳
Alamo
Puntos de alquiler en Florencia
Serviced By Enterprise
+39 055 285 456
Serviced By Enterprise
+39 055 310 150
Puntos de alquiler
╳
AutoEurope
Puntos de alquiler en Florencia
Europcar Aeroporto Peretola
Avis
Avis opiniones
Puntos de alquiler
╳
Avis
Puntos de alquiler en Florencia
Via Borgo Ognissanti 128
+39 055 213 629
Via Palagio Degli Spini
+39 055 315 588
Opiniones de viajeros
Valoración general
6,8 Bueno
Basado en 16 opiniones
General
6,4
Limpieza
7,5
Comodidad
6,9
Recogida/Entrega
6,3
Valor por tu dinero
6,9
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
6,4
Ventajas: The customer service in Florence was excellent. She upgraded our car without charge.
Desventajas: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
Opinión de
-
10,0
Ventajas: good service, people were nice and professional
Desventajas: didn't have maps of surrounding area
Opinión de
-
7,6
Desventajas: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
Opinión de
-
8,0
Don't be in a hurry
Ventajas: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Desventajas: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
Opinión de
-
2,0
Ventajas: Nothing
Desventajas: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
Opinión de
-
5,6
Two and a half hours to get car
Ventajas: The car and the agent were nice
Desventajas: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.
Opinión de
-
2,0
Terrible Drop-off experience
Desventajas: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
Opinión de
-
2,0
Terrible experience
Desventajas: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.
Opinión de
-
6,8
Good Service
Ventajas: The service was good. The people were helpful. The car was clean and good value.
Desventajas: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.
Opinión de
-
10,0
Ventajas: Buen servicio, gente agradable y profesional
Desventajas: No tienen mapas de la zona circundante
Opinión de
-
7,6
Desventajas: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
Opinión de
-
8,0
Don't be in a hurry
Ventajas: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Desventajas: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
Opinión de
-
6,8
Good Service
Ventajas: The service was good. The people were helpful. The car was clean and good value.
Desventajas: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.
Opinión de
-
6,4
Ventajas: The customer service in Florence was excellent. She upgraded our car without charge.
Desventajas: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
Opinión de
-
2,0
Ventajas: Nothing
Desventajas: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
Opinión de
-
5,6
Two and a half hours to get car
Ventajas: The car and the agent were nice
Desventajas: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.
Opinión de
-
2,0
Terrible Drop-off experience
Desventajas: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
Opinión de
-
2,0
Terrible experience
Desventajas: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.
Opinión de
Budget
Budget opiniones
Puntos de alquiler
╳
Budget
Puntos de alquiler en Florencia
Borgo Ognissanti 128r
+39 055 213 629
Via Palagio Degli Spini
+39 055 315 588
Opiniones de viajeros
Valoración general
6,9 Bueno
Basado en 17 opiniones
General
6,8
Limpieza
7,8
Comodidad
7,6
Recogida/Entrega
5,2
Valor por tu dinero
6,9
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
4,4
Forced to pay an extra day
Ventajas: Despite being forced to wait over an hour at pick up (with a reservation) I was forced to pay an entire extra day for dropping the car off an hour late. Message: my time isn't as valuable to Budget as is their own. Fail.
Desventajas: Extra fee, waiting
Opinión de
-
9,6
Fun in a Fiat
Ventajas: Great tiny car. Fun to drive.
Desventajas: Difficult to find the rental return place without going through car free zone. I may get a ticket for Christmas
Opinión de
-
5,2
waiting 2 hours for pickup
Ventajas: Drop off was quick and professional
Desventajas: The agent was very nice but took almost two hours to get to her. The car was not ready and I had to wait another 45 minutes for the car to be ready; then the car had scratches and I had to return to the garage to make sure they were marked.
Opinión de
-
8,0
Long wait
Desventajas: Long wait, after receiving keys, another wait for the car
Opinión de
-
2,0
Fraud! AVIS personal cheat me!
Ventajas: Nothing
Desventajas: I was arriving Florence at 1.30 pm by train, so I chose to pick up at Borgo at 1.00 pm. System didn't give me an 1.30 pm option. Surprisingly, in the the train I discovered in a tiny letter in the voucher that Borgo closes at 1pm on Sundays. I was phoning there from 12.45 up to 1 pm, but they answer and after some seconds at the menu the calls were ended by them. I took a taxi to the airport, and then they treat us so rude! Price was 3 times what I had in my reservation, and the selling girls just tell us that she couldnt do anything to respect my price because. One of them lied to me telling me that 100 euros of the price was for a charge that would be refunded. That charge and the fuel (because I returned it with 5/8 were never be refunded to me). Something that would cost me about 120 euros, ended costing me 350 euros. If I were there now, I would send AVIS to justice! No more AVIS in the future!
Opinión de
-
6,8
Desventajas: More than one hour in line for pick up.
Opinión de
-
4,4
Pickup /Dropoff Nigthmare!
Ventajas: Nice and patient employees for pickup and dropoff.
Desventajas: There are only two employees, for more than 30 customers. The pickup process took almost two hours . Only one employee to deliver and receive the car! Another hour to return the vehicle . This was not an exception, per neighbors confirmation, it is ALWAYS the same long and tedious process for customers! Higher price at the end.
Opinión de
-
9,2
Brilliant
Ventajas: The only thing I can complain about the rental process was the difficulty in trying to find their office and drip off. Both were downtown. Other than that, it went exceptionally well. Everyone was friendly.
Opinión de
-
8,0
Desventajas: Many of Italy's cities have restrictions about areas where you can drive within the city. Violating these rules can lead to serious fines. Therefore, as international traveler,s we would have appreciated more information from our car rental agency- with maps, for example, that would have let us know about the exact areas where we are allowed to drive or not. We did not get this information and felt like sitting ducks for fines. Also, we were rather stressed that we might be breaking rules without really knowing that we were doing so.
Opinión de
-
6,8
Desventajas: Not overly clean Not especially comfortable.
Opinión de
-
8,4
Ventajas: The car was clean and had no issues at all. Very good value.
Desventajas: Pick of and drop off were slow. Pick up especially too a very long time.
Opinión de
-
5,2
Ventajas: the customer service woman was helpful
Desventajas: very long wait to pick up car- approximately 40 minutes We only needed the car for one day but would have to do after hours drop off for which we would have been charged 20 euros. We ended up finding street parking and returning the car when they opened the next day. it was such a hassel.
Opinión de
-
9,6
Fun in a Fiat
Ventajas: Great tiny car. Fun to drive.
Desventajas: Difficult to find the rental return place without going through car free zone. I may get a ticket for Christmas
Opinión de
-
9,2
Brilliant
Ventajas: The only thing I can complain about the rental process was the difficulty in trying to find their office and drip off. Both were downtown. Other than that, it went exceptionally well. Everyone was friendly.
Opinión de
-
8,0
Long wait
Desventajas: Long wait, after receiving keys, another wait for the car
Opinión de
-
6,8
Desventajas: More than one hour in line for pick up.
Opinión de
-
8,0
Desventajas: Many of Italy's cities have restrictions about areas where you can drive within the city. Violating these rules can lead to serious fines. Therefore, as international traveler,s we would have appreciated more information from our car rental agency- with maps, for example, that would have let us know about the exact areas where we are allowed to drive or not. We did not get this information and felt like sitting ducks for fines. Also, we were rather stressed that we might be breaking rules without really knowing that we were doing so.
Opinión de
-
6,8
Desventajas: Not overly clean Not especially comfortable.
Opinión de
-
8,4
Ventajas: The car was clean and had no issues at all. Very good value.
Desventajas: Pick of and drop off were slow. Pick up especially too a very long time.
Opinión de
-
4,4
Forced to pay an extra day
Ventajas: Despite being forced to wait over an hour at pick up (with a reservation) I was forced to pay an entire extra day for dropping the car off an hour late. Message: my time isn't as valuable to Budget as is their own. Fail.
Desventajas: Extra fee, waiting
Opinión de
-
5,2
waiting 2 hours for pickup
Ventajas: Drop off was quick and professional
Desventajas: The agent was very nice but took almost two hours to get to her. The car was not ready and I had to wait another 45 minutes for the car to be ready; then the car had scratches and I had to return to the garage to make sure they were marked.
Opinión de
-
2,0
Fraud! AVIS personal cheat me!
Ventajas: Nothing
Desventajas: I was arriving Florence at 1.30 pm by train, so I chose to pick up at Borgo at 1.00 pm. System didn't give me an 1.30 pm option. Surprisingly, in the the train I discovered in a tiny letter in the voucher that Borgo closes at 1pm on Sundays. I was phoning there from 12.45 up to 1 pm, but they answer and after some seconds at the menu the calls were ended by them. I took a taxi to the airport, and then they treat us so rude! Price was 3 times what I had in my reservation, and the selling girls just tell us that she couldnt do anything to respect my price because. One of them lied to me telling me that 100 euros of the price was for a charge that would be refunded. That charge and the fuel (because I returned it with 5/8 were never be refunded to me). Something that would cost me about 120 euros, ended costing me 350 euros. If I were there now, I would send AVIS to justice! No more AVIS in the future!
Opinión de
-
4,4
Pickup /Dropoff Nigthmare!
Ventajas: Nice and patient employees for pickup and dropoff.
Desventajas: There are only two employees, for more than 30 customers. The pickup process took almost two hours . Only one employee to deliver and receive the car! Another hour to return the vehicle . This was not an exception, per neighbors confirmation, it is ALWAYS the same long and tedious process for customers! Higher price at the end.
Opinión de
-
5,2
Ventajas: the customer service woman was helpful
Desventajas: very long wait to pick up car- approximately 40 minutes We only needed the car for one day but would have to do after hours drop off for which we would have been charged 20 euros. We ended up finding street parking and returning the car when they opened the next day. it was such a hassel.
Opinión de
Dollar
Dollar opiniones
Puntos de alquiler
╳
Dollar
Puntos de alquiler en Florencia
A Vespucci Airport
+39 055 307 370
Opiniones de viajeros
Valoración general
2,0 Regular
Basado en 2 opiniones
General
2,0
Limpieza
2,0
Comodidad
2,0
Recogida/Entrega
2,0
Valor por tu dinero
2,0
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
Puntos de alquiler
╳
Ecovia
Puntos de alquiler en Florencia
Florence Airport
Via Borgo Ognissanti 133/r Firenze, FI
+39 055 373 933
Puntos de alquiler
╳
Elite Rent A Car
Puntos de alquiler en Florencia
Florence Airport
Florence Delivery Center
Enterprise
Enterprise opiniones
Puntos de alquiler
╳
Enterprise
Puntos de alquiler en Florencia
Aeroporto Amerigo Vespucci
+39 055 310 150
Via Di Santa Lucia, 16/r
+39 055 285 456
Opiniones de viajeros
Valoración general
6,6 Bueno
Basado en 5 opiniones
General
6,4
Limpieza
7,6
Comodidad
7,2
Recogida/Entrega
6,0
Valor por tu dinero
5,6
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
2,0
Desventajas: Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.
Opinión de
-
4,0
Non transparent costs
Desventajas: The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.
Opinión de
-
8,8
Successful rental within walking distance of the t
Ventajas: We liked receiving a new hybrid Toyota with automatic shift. It was also convenient to the train station.
Desventajas: We had to wait in line nearly 45 minutes to pick up the car. But once we got to check in, the representatives were very efficient and professional.
Opinión de
-
2,0
Desventajas: Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.
Opinión de
-
4,0
Non transparent costs
Desventajas: The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.
Opinión de
Europcar
Europcar opiniones
Puntos de alquiler
╳
Europcar
Puntos de alquiler en Florencia
Borgo Ognissanti 53 - 55 R
+39 055 290 438
Via Del Palagio Degli Spini Snc
+39 055 318 609
Via Forlanini 2
+39 055 422 1088
Opiniones de viajeros
Valoración general
6,8 Bueno
Basado en 9 opiniones
General
6,7
Limpieza
7,1
Comodidad
6,9
Recogida/Entrega
6,4
Valor por tu dinero
6,7
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
5,6
Renter beware!
Ventajas: The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.
Opinión de
-
2,0
They charge me additional €75
Ventajas: I didn't like the fact that they vhare me €75 even though I had a full insurance protection.
Opinión de
-
7,6
Ventajas: Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experience
Desventajas: Everything was good,
Opinión de
Puntos de alquiler
╳
Firefly
Puntos de alquiler en Florencia
Apt Vespucci
+39 055 317 543
Puntos de alquiler
╳
Goldcar Rental SP
Puntos de alquiler en Florencia
Aeropuerto de Florencia
+39 199 151 151
