Coches de alquiler en Cartago

Insurance not valid for Costa Rica

Ventajas: The rental process was streamlined and efficient, the vehicle was ready, clean, and in great condition, and all Alamo staff were friendly and helpful.

Desventajas: What began as a great deal in the US became very bad value for money when I collected the vehicle. The suggested insurance, Allianz, at the time of booking, which I purchased, was claimed invalid by the Alamo agent in Costa Rica, when I was collecting the vehicle. The alternative insurance plans were 8-9 times the original Allianz insurance premium, and what began as a ~$150 rental became a ~$480 rental (~$550 with GPS). When I originally booked the vehicle, local companies offered competitive rates that included the correct insurance, but I trusted Alamo and thought I was getting a deal. My mistake. I should have supported the local rental agencies. Reviewing the Terms and Conditions, I find the following: • Additional charges may apply for required insurance, optional items, or additional drivers. These services can be purchased from the rental car company at the time of rental. While it may be my fault for not investigating additional insurance charges, I can't help but feel that Alamo, an international car rental company, would be well versed in Costa Rican car rental regulations, and should be transparent and upfront about the cost of insurance, rather than letting customers find out when it's too late. Thankfully, this experience was the only disappointment of my trip to Costa Rica, but it was disappointing, nonetheless.